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“Wonderful experience” 5 of 5 bubbles
Review of The Preserve Resort

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The Preserve Resort
Certificate of Excellence
tamarac
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful experience”
5 of 5 bubbles Reviewed August 20, 2013

We stayed at the Preserve the week of August 11th. We rented 2 cabins to accommodate all our children and grandchildren. It was such a wonderful week. The cabins are delightful and there is so much to do and see from this location .The only fault we had was that Cedars 2828 which was our cabin needs some renovations i.e. the stairs to the front door is in need of repair and the two pull out sofas need to be replaced. Nevertheless we thoroughly enjoyed our stay and would highly recommend The Preserve.
Leslie
Tamarac, Fl.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank daphian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at The Preserve Resort, responded to this review, August 21, 2013
Dear daphian,
We wanted to thank you for sharing such positive feedback regarding your recent stay. We’re honored to have shared the Smoky Mountain experience with you. Please do come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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344 reviews from our community

Traveler rating
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    29
    52
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Richmond, Virginia, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 13, 2013

We rented one of the 12 bedroom cabins in the resort for a family reunion and were not disappointed. Two hot tubs and incredible views from our porch. It was wonderful that we were near the southern entrance to the national park, so you don't have to go through Gatlinburg traffic to get to a hike or a swimming hole, but you are close enough that you can get to Gatlinburg or Pigeon Forge attractions with a short drive, but the view is absolutely BREATHTAKING. Just as on the website.

I think that one of the features that is not mentioned in other reviews is that the rooms are pretty sound proof and quiet. I believe the interior paneling really helps this, and oh so necessary for a family reunion. Our cabin was clean and ready on time. We had "Sequoyah Manor" which is close to the pool, and which had a pavillion where we played Corn Hole as a family one night. Not to be forgotten family reunion.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ellen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at The Preserve Resort, responded to this review, August 19, 2013
Ellen H, Thank you so much for choosing The Preserve Resort, and for providing feedback on your recent stay! Nothing gives our team more pleasure than to receive this type of recognition from our guests. We strive to provide each of our guests with a remarkable experience, and we are delighted to hear that we accomplished our goal during your stay.
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Reading, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 11, 2013

Booking was easy, a welcome pack was left for us on arrival and finding the cabin wasn't too difficult. The cabins are air conditioned and we stayed in Cedar Groves 2828 which was fantastic! The hot tub, kitchen, party room and view were all great. My only issue that made our stay slightly less than perfect was that the sofa beds were fairly uncomfortable - just a warning for anyone planning on staying at 2828 (there's 2 good normal beds the rest are sofa beds)

Room Tip: Look for special deals on their website, we got a great rate for Cedar Groves 2828!
See more room tips
  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Martin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at The Preserve Resort, responded to this review, August 19, 2013
Martin m, Thank you for your review and wonderful comments! The staff and I are so glad you decided to stay with The Preserve Resort and even more pleased that you enjoyed your stay! We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morton, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 7, 2013

Our stay at the Preserve in Aug. 2013 was wonderful! The cabin was very clean and spacious, and we spent wonderful family time playing pool and air hockey! The view is amazing both from our cabin and from the pool area! The cabins are a bit of a distance from the main parkway through Pigeon Forge and the drive up the mountain to the cabin is steep and curvy, but it is worth it. Just don't plan on going back and forth from town to your cabin during the day...or you'll spend a lot of time in the car! Overall it was a great place to spend our family vacation this summer!

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at The Preserve Resort, responded to this review, August 9, 2013
Dear Lori M,
Thank you so much for allowing us to be a part of your family vacation memories! Our housekeeping and maintenance department work hard to make sure that each of our cabins are thoroughly cleaned and everything is in working order, so all you have to do is relax. Thank you again for taking time to write your review and we look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia City, IN
1 review
5 of 5 bubbles Reviewed July 30, 2013

We had a great stay. Cabin had everything we needed and was exactly as described on website. We are returning next year! My boys were so excited when they walked into the cabin and saw the beautiful view! The drive up the mountain was a little scary, but the road is wide; I made it with a full-size SUV.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at The Preserve Resort, responded to this review, July 31, 2013
Dear MichelleS,

Thank you so much for the five-star review! We're glad to hear that you enjoyed your stay, and all that we have to offer here in The Great Smoky Mountains. We appreciate you choosing to spend your weeklong holiday with us, and hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missouri
Level Contributor
248 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed July 29, 2013

Just got back from our family vacation at the Morning View Manor and thought over all it was a good time. The house is showing its age and wear and is need of some repairs and carpet replacement, The kitchen needs some real help with applicances and cabinet re-work, but things worked well. The rooms were all clean when we arrived but found the kitchen to be short of pots/pans etc. We had some issues that required maintenance, and found them ready to help and friendly. They never were able to take care of the insects in the lower lever which was dissapointing. I would suggest packing your own bug killer just in case. The house is large and the back porches were the best. Plenty of rocking chairs outside to enjoy the view. Parking was a snap, with plenty of room for all the cars. Surpirsed that there is only one small BBQ grill on site, with that large of a house, its almost useless. Some family members took in the use of the pool and really enjoyed it. Overall all I would say its a 3 1/2 rating, but becasuse we had such a good time gave it a 4.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank danielflakin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at The Preserve Resort, responded to this review, July 31, 2013
Dear Diver 911,
We're so glad to hear you had a good time during your visit to Pigeon Forge and the beautiful Smoky Mountains. We appreciate you taking the time to share your experience, and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 27, 2013

My cousin and I put together the family's first family reunion and we actually didn't do a whole lot of research on the place before hand. After booking the place I then decided to read the reviews... we did it so backwards.. I KNOW I KNOW... so I ended up reading all these bad reviews about the cleanliness of the place and how rude the staff members were so I got a lil scared. But we were pleasantly surprised! The views from the ridgetop theater were breath taking and the cabin itself was beautiful and staff was nice! We slept a total of 28 (21 adults and 7 kids) people snuggly in a cabin made for 18. The car trip up the mountain is scary at first but I got use to it after the second time. This resort is kind of far from shops and grocery stores but it wasn't an issue during our time there. It is actually pretty close to the national park and other attractions. The only thing I was they could change is the check in. Check is at 3pm, which I think is pretty late. Overall I was so go back again and again and again :)

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Dalia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff G, General Manager at The Preserve Resort, responded to this review, July 31, 2013
Dear Dalia L,

We are truly honored to have been part of the best trip your family has taken, and thanks so much for taking a moment to share your experience in your review! We must agree our cabins are in great locations, most with easy access to area restaurants and attractions as well as the wealth of activities available to maximize appreciation of our beautiful Great Smoky Mountains National Park. Thank you, and we hope we’ll see you again for that week-long vacation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Preserve Resort

Property: The Preserve Resort
Address: 3031 Hickory Lodge Dr, Sevierville, TN 37862
Location: United States > Tennessee > Sevier County > Sevierville
Amenities:
Fitness Center with Gym / Workout Room Swimming Pool
Hotel Style:
Ranked #14 of 37 Specialty Lodging in Sevierville
Number of rooms: 38
Also Known As:
The Preserve Hotel Sevierville

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