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“Great Location, nice room-could have done without the bugs”

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Resort at Governor's Crossing
Ranked #2 of 20 Hotels in Sevierville
GreenLeadersSilver level
Wake Forest, North Carolina
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Location, nice room-could have done without the bugs”
Reviewed March 16, 2013

We stayed here while attending a sporting event. The room was very nice and spacious. We booked a two bedroom unit with full kitchen, eating area and living space. There were 4 of us staying in the unit, and we had plenty of room. The furnishings were up to date and everything was clean. They do need to clean out the hanging light fixture over the eating table, because you could see quite a few dead bugs in there. The towels provided in each bathroom were quite small and scratchy (something you would find in budget lodgings). We did not have a great view-the back woods, but during summer or fall, it would look much better. It was very accessible to restaurants, shopping and the convention center.
The indoor pool area was great for the kids, with two large slides, pool, water area for toddlers and a large hot tub.
The one issue-there were several small flat flying bugs around-one in the elevator,several in our room. Do not know what they were or where they came from.
Other than that, it was a pleasant stay-but their towels could use an upgrade-for the price you pay for the rooms.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank AnneT121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, March 18, 2013
Thank you for reviewing our property. Our two bedroom units are very popular with our guests that have children because they offer ample room for play as well as relaxation. Our central location is wonderful to be close to the mountains and the local shops and restaurants; however our close proximity to the mountains also makes it much easier for nature’s pesky bugs to want to visit inside our rooms as well. We are very happy to hear that you enjoyed the indoor pool so much and we will look into the issue that you experienced with the quality of the towels. We hope to see you again very soon here at The Resort at Governors Crossing.
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1,110 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
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English first
Rome, Georgia
Level Contributor
216 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed March 14, 2013

My husband and I, along with our 4 children aged 8-12, stayed here for 3 nights in December 2012. The rates were very reasonable. The room was very spaciousand clean- full kitchen, large bath, living room with gas fireplace and sleeper sofa, balcony, and a large bedroom with 2 beds. The indoor hot tub was very nice and the pool was, too. The kids LOVED the water slides and coud have stayed in there forever. there was a pool attendant there the whole time monitoring the slides. I would love to go again in the summer and use the outside pools! Location was great- you could take a back road to the other end of town and totally avoid all Parkway traffic. We will definitely be back!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Bethpeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, March 15, 2013
Thank you for your kind review of our property. I am very glad that we were able to provide your family with a clean spacious room at a reasonable price. Our number one goal is 100% guest satisfaction and it looks like we met our mark during your visit. The indoor water park is always a big hit with children of all ages, especially during the colder months of the year. You should come back and stay with us again at The Resort at Governors Crossing during the warmer months and relax in our Lazy River while the kids try their luck at our Lumberjack Log Roll. We look forward to your next visit!
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Virginia
Level Contributor
259 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed March 12, 2013

My friends and I reserved one of the penthouse suites for a weekend getaway and were very pleased with everything about the resort. The rooms were spacious, clean and comfortable. The suite was well- appointed and in a great location. Check-in was efficient and the staff were very friendly and welcoming. Wonderful views of Pigeon Forge from the balcony!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hotrod_Hammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, March 14, 2013
Thank you for reviewing our property. Here at The Resort we take pride in our clean rooms and friendly staff. We want every guest to feel like family during their visit with us. Our central location allows our guests to enjoy the wonderful restaurants and shopping locations that are nearby with out venturing to far away from the comforts of their room. We hope to see you again very soon!
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Charleston, West Virginia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 25, 2013 via mobile

We decided to try this hotel due to the indoor pool facilities available to our small children.
We were completely satisfied with EVERYTHING about this place!
The room was immaculate upon arrival. The layout of the rooms are great with the bedroom separate from the living/dining area. The kitchen was well supplied with all utensils necessary to cook a meal.
And the washer/dryer in the room is something I have been told will be required at any hotel we stay at in the future!
The front desk was very helpful and the maid staff was excellent and very helpful and friendly!
The pool area was very clean and maintained by an attendant at all times we were there during our 3 night stay.
We can't wait to return in warmer weather to enjoy the outdoor pool and play area!
One of the best experiences that I have had at a hotel!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank addison k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, March 5, 2013
Thank you for your kind review of our property. One of the many reasons guests choose us again and again are the full kitchens that we offer in every room. It is great to be able to save money by eating in for a few of your meals during your vacation. The water park is always a big hit with the kids. Be sure to come back this summer so that you children can try their luck on our Lumberjack Log Roll at our outdoor pool. We look forward to your next stay with us here at The Resort at Governors Crossing.
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Marion, Virginia, United States
Level Contributor
65 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 24, 2013

Once again we stayed at the Resort. But we had a slight issue this time. We checked in the kids were all excited and we opened our door to our room and it was already occupied. I was a little freaked out. I told the kids to back up and leave the room. I mean you never know we could have been shot or seen something that we shouldn't have. But there was no harm done and we were placed into another room. Besides that we had a great stay and the hotel is awesome. We will stay there again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, March 5, 2013
Thank you for writing another review on our property. Please accept my sincere apology for the issue at check in. As you know this is not a usual occurrence here at The Resort at Governors Crossing. I am very pleased to hear that your stay was an enjoyable one. If you have not done so already, be sure to sign up for our Smoky Mountain Rewards Program to begin earning points toward a future stay as well as discounts on local restaurants and wineries. We look forward to your next visit with us.
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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 16, 2013

Our family took a last minute trip and decided to stay at the Resort at Governor's Crossing. We had a great time there. We really enjoyed the spacious rooms and nice indoor water park area. We stayed in the two bedroom condo and was surprised to find that both bathrooms had jet bath tubs and had lots of room. The only down side to the hotel was the lack of food located at the hotel. Several other hotels we stayed at that was the same caliber had food located in the building to purchase which made it easier with four children to find snacks.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kayandnate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, February 23, 2013
Thank you for taking the time to write a review for us. Our two bedroom units are very popular for families visiting the area. The jetted tubs in the bathrooms are great for relaxing after a fun filled day in the Smoky Mountains. We do not have an onsite restaurant,but we do have multiple snack machines in each building, as well as several restaurants within walking distance of our property. We look forward to your next stay with us here at The Resort at Governors Crossing.
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Greenville
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 12, 2013

Was happy with the 3 bedroom condo we stayed in over the weekend. The rooms were very spacious and the beds were comfortable. Only a couple of minor things they could improve upon. I don't think they use fabric softener at all on their towels, they were pretty rough. The sofa, love seat and chairs in the living area were not comfortable at all to sit in. I couldn't get wifi on my ipad and the guy at the desk was not very helpful at all. He tried but was not very knowledgable about logging on. They reset the router and my son was able to use wifi later, but I was never able to get on it with my ipad. Other than that, I liked the condo and would stay there again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davis50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeResort, Guest Relations Manager at Resort at Governor's Crossing, responded to this review, February 23, 2013
Thank you for writing a review for our property. Our three bedroom condos are the most popular room type that we have here at The Resort at Governors Crossing because they are so spacious. I am glad that your family enjoyed it. I am sorry to hear about the issue you experienced with our wireless internet. We will use this as a opportunity for training with all of our front desk staff. Next time you stay be sure to enroll in our Rewards Program where you can begin earning points toward future stays and receive discounts off of select local restaurants and wineries. We look forward to seeing you again soon.
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Additional Information about Resort at Governor's Crossing

Property: Resort at Governor's Crossing
Address: 225 Collier Dr, Sevierville, TN 37862-6911
Location: United States > Tennessee > Sevier County > Sevierville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Sevierville
#7 Romantic Hotel in Sevierville
#8 Family Hotel in Sevierville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Resort at Governor's Crossing 3.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Resort at Governor's Crossing offers 165 units for the perfect vacation. Our guest units can sleep from 2 to 14 and are equipped with full kitchens, baths with jetted tubs, modern decor and DVD players. The whole family will enjoy our year round climate controlled indoor water park and our seasonal outdoor water park with 5 pools, two hot tubs, high speed water slides, sauna, and a 250 foot lazy river. Be it a family vacation, weekend getaway, or a business trip you can rest assured that you have made the right choice when selecting to stay at The Resort at Governor's Crossing when looking for accommodations in the Smokies. ... more   less 
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Also Known As:
Resort At Governor`s Crossing Hotel Sevierville
The Resort At Governors Crossing
Governors Crossing Resort
Governor's Crossing
Resort Governors Crossing

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