Pip Holland from Tennessee Hot Air Balloon Rides was as unprofessional as they come. We waited every day of our vacation to go up only to find out time and time again we were not going. This was paid 2 month in advance and on one of the days we find out he is at a doctor visit. A DOCTOR VISIT on a day we planned two month in advance.....how can this be. On our last day we heard nothing from him until we forced the issue only to find out he didn't have a crew to take us up. NO CREW after we waited all day long to hear something. AGAIN HOW CAN THIS BE ON A TRIP PLANNED TWO MONTH IN ADVANCE. We both know sometimes you just can't go but a doctor visit, no crew, whats going on here. Please do yourself a favor and plan a trip with someone else...don't mess up a great time waiting on someone who puts no value on your time.