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Traveler rating
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156
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Reviewed 4 weeks ago

Unit was dirty upon arrival, floors, counter and bathroom. Didn’t feel like a vacation, a huge complex that was in the middle of all the hustle of a tourist trap. If visiting for the Smoky Mountains stay in Gatlinburg closer to nature.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with RCI
Thank twhywari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammie M, General Manager at Wyndham Smoky Mountains, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of.
Sincere Regards,
Tammie Mauter
General Manager – Resort Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Resort check-in was very busy but they had all lines open and got us in and on our way. Granted there was the usual sales pitch but they weren't pushy and took no for an answer and on to our unit we went. Great time and great views!

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank CMiller20185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

very large facility; check in was crowded and overwhelming. Parking spots hard to find. Our unit was clean and well laid out despite being a small space. We had no view except the parking lot. Location of facility was convenient for us, employees were helpful, Restaurants are nearby. Dollywood is close by. We will go back to this nice resort

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank F8673YCrobertb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Wyndham Smokey Mtn Resort was average unit for us, lower level and noisy from upper unit people stomping and some type of drain or machine close to unit which randomly ran thru the day. Day we checked out had a skunk destroying a bag of garbage in trash bin area, had to scare it away to dispose of our garbage. No housekeeping during stay. Had to change bedding ourselves.

Date of stay: September 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
1  Thank denh98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

There were 5 in our group, all adults. The complex is nice with plenty of parking and good amenities. I think the 3 bedroom unit that we stayed in needed to be updated and thoroughly cleaned. The bathroom floors looked dirty, there were bugs in the kitchen...small roaches. There was not enough seating in the living room and what was there was incredibly uncomfortable. It was also disappointing that the deck did not include an outdoor table where you could enjoy breakfast and a cup of coffee or glass of wine in the evening. The best part were the comfortable beds. Nice location, but definitely not up to Wyndham standards and what we have come to expect.

Date of stay: September 2019
Thank Peggy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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