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All reviewspet friendly hotelpigeon forgeroom was cleanindoor poolallow petsbiscuits and gravywould stay here againpleasant staygreat place to stayfree breakfastthe breakfast areachecking outdonutswe've stayedhot tublqbrittany
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Reviewed August 10, 2018

Good place to stay. Quiet out of the way area. Good breakfast almost everything you could want, comfortable beds. Easy to get too.Close to most attractions. I would stay there again. Helpful friendly staff.

  • Stayed: August 2018, traveled with friends
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Review collected in partnership with La Quinta
Thank jameskE2627FN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick V, General Manager at La Quinta Inn & Suites Sevierville / Kodak, responded to this reviewResponded August 12, 2018

We appreciate your comments. We work hard every day to give guests like you a great place to stay when coming to this area. Thank you so much for staying with us. I am glad you had a nice time Hopefully, we will see you again soon...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2018

This was a very good value for our money extremely clean friendly staff perfect location we thoroughly enjoyed our stay and being so close to the Smoky Mountain Knife Works store was a plus will definitely make this our hotel to stay at on our next trip out west I must say it was the best hotel we stayed in going and coming my husband and I agreed to make a file to keep up with the hotels we stay in that we in so enjoy

  • Stayed: August 2018, traveled with family
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Review collected in partnership with La Quinta
Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick V, General Manager at La Quinta Inn & Suites Sevierville / Kodak, responded to this reviewResponded August 12, 2018

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Sevierville / Kodak La Quinta. Our team looks forward to providing you with exceptional service in the future.

It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon.

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Reviewed August 7, 2018 via mobile

Let me first say, customer service and breakfast setvice was great! Facility was lacking severely in cleanliness. Our room was made at last moment's notice they wanted to charge us $195 for one night. The room had a really bad odor (like mildew) we had to turn the ac to full blast to try to make the smell bearable because there were no more rooms available to change to. The entrance floor was greasy slick, no coffee pot but coffee and supplies available, tv remote barely worked, water pressure was poor. The bed sheets seemed to clean but we only had 4 pillows that were a fourth of a normal size pillow. The manager did refund us $25, I tried to get $50 off, she stated 'they' would not allow her to refund that much. The limited availability would not allow them to negotiate room prices. I think this is price gouging and unacceptable.

Stayed: July 2018, traveled with family
Thank USCP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Sevierville / Kodak, responded to this reviewResponded August 11, 2018

Dear Valued Guest,

We sincerely appreciate the time you’ve taken to provide such constructive feedback regarding your experience. We are very sorry to hear of the unsatisfactory aspects of your stay. This information has been forwarded to our Management Team to ensure improvements are considered and made. We hope you will consider giving us another chance in the future to better your opinion.

Sincerely,

Danielle
LQ Customer Care

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Reviewed August 6, 2018

We stayed here on our way to Gatlinburg this past spring. It looked well enough from the pictures however we started to have instant regrets the moment we pulled off the highway. The area seems old and somewhat run down and the hotel itself was no exception. When we were checking in, the pool area that is visible from the window seemed old and not well maintained and the hotel had a very stale smoke smell despite being a "non-smoking" property. Also while we were checking in, there was a lady ahead of us who seemed to be acting very strangely (she had checked in to several rooms already in the hotel and kept coming back to request a different room for various reasons). She was a local (heard her discussing this with the check in staff) which meant she had to put down a deposit on the room. Apparently according to the staff member, many hotels in that area won't rent to locals at all because "too many of them were stealing the TV's from the rooms." This didn't inspire much confidence in the safety and security of the property and if we weren't just crashing for the night and heading out early the next morning, we probably would have changed hotels. I would recommend anyone looking for a hotel in this area (especially if they are heading to Gatlinburg and just looking for a place to crash the night before) head to Sevierville which isn't much further and has many more hotels to choose from.

Stayed: May 2018
Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2018

Maria was great!!! Went far and above to make sure are rooms were ready and keep the group together. Said hello every morning, asked if everything was ok with our rooms. extremeiy clean rooms would stay here again.

  • Stayed: July 2018, traveled as a couple
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Review collected in partnership with La Quinta
Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick V, General Manager at La Quinta Inn & Suites Sevierville / Kodak, responded to this reviewResponded August 4, 2018

Thank you for your comments on our hotel. We take pride in serving our guest and truly appreciate the fact that you chose to stay with us! It is important to us to know that you were very satisfied with the accommodations we provided you. We are definitely proud of Maria She is one of our Best!
would love for you to stay with us again!

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