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Holiday Inn Express & Suites Pigeon Forge - Sevierville
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Reviews (475)
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All reviewssplit roomfront deskpigeon forgefire pittwo queen bedsgreat place to stayvery nice hotelyogurthard boiled eggsbiscuits and gravywould stay here againthe general managerair conditionermountain viewthe breakfast areatanger outletsgreat room
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277 - 282 of 475 reviews
Reviewed August 18, 2013

As long time Pigeon Forge and Gatlinburg lovers, we quite often visit at least 3 or 4 times a year and have stayed in a lot of different Hotel/Motel and cabin rentals. On this visit we were treated for two nights free at the Governor's Inn by one of those (timeshare) so called things. At first we were skeptical of staying here, first just because it was free from one of those you know places and second just for the simple fact we had never heard of the place. Once there we found it not to be bad at all, someone before me wrote "At first I couldn't find the place because its located up on a hill and no signs at end of the road". I had no problem finding it at all and it is nicely located off the main road and with plenty of nearby restaurants to choose from... not to mention the Nascar Speed Park and the Tanger Outlet mall right next door. The front desk staff was great and had a very good since of humor, I always say that from the minute you walk into a place and the first encounter you have with the people at the front desk no matter how much of a bad day they have had.... they should greet you with a smile. Thanks Jennifer and Cierra for the hospitality and for letting me make you smile. Although the free continual breakfast needed a few more items to choose from and is the only reason I didn't give it a 5, I would most likely stay here again. Thanks all!

  • Stayed: August 2013, traveled with family
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Thank Aggravator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded August 21, 2013

Thank you so much for taking the time to write a review on your recent stay at Governors Inn. We are very happy to hear how much you enjoyed Jennifer and Cierra. We are very blessed to have them with us. We hope your stay was very enjoyable and we are looking into ways to extend the breakfast menu. Thanks again and we look forward to seeing you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013 via mobile

We stayed here the 11th through the 16th and was very pleased. The Inn was above my expectations. The beds could be updated and the tv's, but wasn't anything to really complain about. Would recommend and would definitely stay again.

  • Stayed: August 2013
    • Value
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Thank taterbug5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded August 21, 2013

Thank you very much for taking the time to write a review about your recent stay at the Governors Inn. We are very happy to hear that you enjoyed your stay and that you would recommend us. We will be working on a few upgrades for the hotel during the coming months and beds and tvs will be considered in these upgrades. Thank you again and we hope to see you soon.

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Reviewed August 11, 2013

We stay here everytime we come to the smoky mountains. We love the hotel and the location. It's out of the congested area but still easy to get to all the attractions. Great views from the front balconies too. Will be back in the fall.

  • Stayed: August 2013
    • Value
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Thank borntotravel322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded August 14, 2013

Thank you for taking the time to write a review on your recent stay at the Governors Inn. We are very happy to hear how much you enjoyed your stay with us. We are thrilled that you have choosen to stay with us anytime you are in the area. if you are not already signed up to our rewards program make sure you do that when you return so you can earn points on each stay to go toward a free night. Thanks again and we look forward to seeing you this fall.

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Reviewed August 9, 2013

I'm staying here through a timeshare promo for pennies on the dollar 3 days/4nights. At first I couldn't find the place because its located up on hill and no signs at end of road. Got here and the ladies at the front were very helpful. Came to room always check before unpack, the knobs on the ac wouldn't work lady came and fixed, No more problems there.

Pros:
Quite
Divided rooms
Plenty of parking
Big bathroom, water flow good
Rooms seem to be clean

Cons:
Needs upgrades, TV's, tiles on ceiling
New mattress
Some way to cool the other side of divided room
Longer pool hours, people out and about all day come in late and want to get in pool but closes at 10pm

Overall a good place to stay better than lot here in TN.

Room Tip: Ask for balcony room looking at mountains not parking lot. Check the room before you unload clothes, etc.
  • Stayed: August 2013, traveled with family
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Thank CSRelax101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded August 12, 2013

We are so pleased that you found your stay economically priced. We chose the site of this hotel for many reasons such as it is located "off the beaten path" but within walking distance to attractions, shops, and restaurants. It provides easy access to many area attractions without using the main road systems. The trolley is nearby which allows one to travel across town to more attractions, shops and restaurants. Hopefully, these reasons made your stay very pleasurable. We are pleased that as soon as a problem with the A/C was reported that we were able to fix it. Looking forward to your nest visit.

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Reviewed July 29, 2013

This is my second time staying at Governor's Inn, and I have enjoyed it each time. The rooms are nice, and I appreciate the layout. It was nice to have a balcony upgrade. The staff was nice and friendly, especially the front desk clerk named Tonique. She was cheerful, friendly, and very charming. The location was great, very convenient. I was a little disappointed that the pool was not open at 11:00pm, as the brochures indicated. Because I was looking forward to a quick dip in it before bedtime, but that was not to be. Other than that, I was very pleased with my stay. F

  • Stayed: July 2013
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1  Thank Homesickfortenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded July 31, 2013

Thank you for taking the time to write a review on your recent stay at Governors Inn. We are very happy you enjoyed your stay with us and Ms. Tonique will be really excited to for the nice compliments. I am very sorry you were unable to get in the pool after 10:00 p.m. and we will definitely consider revising the hours. Thank you again and we hope to see you soon.

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