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Holiday Inn Express & Suites Pigeon Forge - Sevierville
Ranked #5 of 20 Hotels in Sevierville
Certificate of Excellence
Reviewed December 2, 2012

My husband and I stayed to visit Dollywood at night to see the Christmas lights-it was a wonderful, clean hotel with a great staff and a great location and price. We will be back before the holiday season is over to bring family!

  • Stayed: December 2012, traveled with friends
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Thank BethFields48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded January 16, 2013

Thank you so much for taking time to leave this review. We are elated that you had such a nice visit here with us! It is a beautiful time of year for a Smoky Mountain visit! We hope your holidays were happy ones and we look forward to seeing you again on your next visit to Sevierville and Pigeon Forge!

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320 - 326 of 464 reviews

Reviewed November 27, 2012

I have to hand it to the staff at Governor's Inn. My teenage son left his X-Box and some games in the room when we checked out and we thought it was lost forever - we were wrong. When we arrived home 6 hours later we unloaded the car and found it missing. We immediately contacted the hotel, fully expecting it to be long gone. We were so happy...our items were locked up in the manager's office for safe keeping. It was a definite testament to the integrity of the staff. The hotel helped us retrieve it by arranging for a private service to pick up our lost items and ship them to our home address for a fee, which is payable C.O.D. Even though we expected the worst, the staff is definitely honest and we appreciate it more than they can imagine.

As for the stay as a whole, it was nice. The rooms were very clean and comfortable. The staff was always very friendly and professional. The rooms we stayed in had a split design layout where there are two separate sleeping areas in one hotel room. We had two adjoining rooms so it was like having four bedrooms and two baths, a good value for our family of five, even after paying for two rooms.

Breakfast was really good with several hot items to choose from and yes...coffee is available 24/7 in the lobby, along with a large TV, a computer and an always open dining area so you can hang out with friends at night.

The Governor's Inn overlooks NASCAR Speedpark, several nice restaurants, Books a Million, several other large retail chains and Tanger Outlets. Wal-Mart is across the highway and in view as well as other restaurants and stores. The Public Trolley System has a couple of stops nearby but staying at this hotel you will be pretty much in the middle of everything the area has to offer.

The internet connection in the hotel is a little moody but the staff told us it was going to be ovehauled by Charter Communications in the next couple of weeks. We were able to do the basics like check our email but working from the hotel was really hard to do sometimes. I am glad the owners are aware of the issue and are doing what they can to deal with it. Maybe someone from the hotel could let the Tripadviser community know how this project is progressing???

Room Tip: Balcony rooms are on the front of the building and have a good view. They may not all have microwave...
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  • Stayed: November 2012, traveled with family
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Thank The_Waycasters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded January 16, 2013

We are so happy that we could help reunite your family with your X-box. Our staff takes great pride in making sure that our guests have an pleasant experience with us from the beginning to the end of each visit. We are always glad to hear that a good time was had here with us and we hope to see your family again in the near future!

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Reviewed November 23, 2012

Carla at Smoky Mountain Resorts was fantastic. We had booked a room at another hotel and the room was filthy. We canceled our reservation and walked in to Smoky Mountain Resorts. Carla got us hooked up with a much better room at the same price as the other hotel that we originally tried to stay in (Days Inn). Carla saved us from a late night 3 hour trip home. Fantastic customer service on a busy holiday weekend. Highly recommend.

  • Stayed: November 2012
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Thank Pbadams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded January 16, 2013

We are so excited to hear about your good stay with us here at Governor's Inn. Knowing that we were able to help change your vacation from one that you hoped to forget to one that you will not forget is exactly why we are here. We hope to see you and your family again year after year!

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Reviewed November 17, 2012

My family booked this place for our Uncle's 80th Birthday celebration. We used their facility to stay and also throw our party. I couldn't have asked for a better place for my family to gather. The entire staff was so helpful and friendly. Sean, the general manager was there every step of the way, to help us make this a special weekend. The two queen bed set up was perfect for our families. It really did feel like two rooms. Cierra at the front desk was always happy and friendly and Rusty the night clerk was willing to accomadate our late night mob dance rehersal. Priceless!
Bonnie our breakfast hostess was on top of keeping everything stocked and clean. Thanks to you all for helping us make our stay at "The Governor's Inn" a special family memory.

  • Stayed: November 2012, traveled with family
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Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded November 28, 2012

Thank you so much for taking the time to review our hotel and staff. It's important to know the things that we do to help you make a memory worth repeating. Everyone here enjoyed having your family in for such an exciting and lively event.

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Reviewed November 16, 2012

Our family used this hotels banquet room to celebrate my dad's birthday, and in doing so all of our family members from out of state stayed at the hotel. Sean, the General Manager was extremely accommodating to all of our needs as was his wonderful staff. The banquet room had a beautiful view of the town and mountains as did the rooms. As the coordinator for this piece of our event I was very excited that this is where we held the party. Good customer service and a real desire to please was exhibited by this staff through the weekend.

Room Tip: Ask for a balcony room with mountain view
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  • Stayed: November 2012, traveled with family
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Thank Debbie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded November 28, 2012

Thank you very much for your time. We appreciate these reviews as they help us to continue to create the best experience possible for our guests. Your family was a joy to host and were glad to be apart of such a special birthday.

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Reviewed November 15, 2012

I'm so thankful to wonderful staff for helping to make our family reunion a memorable one. Bonnie made sure everyone had plenty to eat each morning, coffee too! Cierra was so helpful answering our many questions and making sure all needs were met. Tonique went out of her way to decorate the birthday boy's room. And Rusty moved furniture around giving us room to rehearse! Bravo Sean, the General Manager for making sure all our needs were met and for leading his team as they served us with excellence. Blessings to you all!

Stayed: November 2012, traveled with family
Thank MarkandSandy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded November 28, 2012

Thank you for your wonderful review. We pride ourselves on our staff. Each and every one of them make it their goal to make sure your stay with us is one you'll want to repeat. We had a great time hosting your family's party. We're glad to hear you enjoyed staying with us as much as we enjoyed having you.

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Reviewed November 10, 2012

I attended a family reunion held at the hotel, I wasn't even a guest staying there and they treated us ALL like we were royalty; offering assistance at every moment possible, anticipating our needs and working immediately to remedy anything that wasn't quite right (which were very few things). I felt completely at home. I will be returning and hosting future events here whenever possible.

Bonnie, the breakfast hostess, was particularly helpful. Her welcoming personality and willingness to help were the some of the main contributing factors of our excellent experience. The rest of the staff was wonderful, too. THANK YOU for making us feel like family!

  • Stayed: November 2012, traveled with family
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Thank Loren S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded November 28, 2012

Thank you so much for your review. We're glad you had such a wonderful experience. Our staff is invaluable and we are very proud of the team we have here.They work very hard to make sure every guest is treated to a stay they will remember.

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Additional Information about Holiday Inn Express & Suites Pigeon Forge - Sevierville

Address: 121 Nascar Dr, Sevierville, TN 37862-6917 (Formerly Governor's Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Sevierville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 20 Hotels in Sevierville
Price Range: $95 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Pigeon Forge - Sevierville 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Governor`s Hotel Sevierville
Governors Hotel Sevierville
Governor Inn Sevierville
Governors Inn Sevierville

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