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Holiday Inn Express & Suites Pigeon Forge - Sevierville
Ranked #5 of 20 Hotels in Sevierville
Certificate of Excellence
Reviewed October 26, 2012

We very much enjoyed our stay at the Governor's Inn. It was away from the awful traffic, yet close to Veteran's Hwy. so we could get to all the shows and attractions by going the "back way." The hotel was clean and neat, and everyone was very friendly and helpful. We loved the homemade waffles for breakfast and also loved having a 2 bedroom suite with a bathroom inbetween. We will definitely return to the Governor's Inn on our next trip to TN.

Room Tip: We loved the 2 bed suite option. The room was so quiet and I got a good night's sleep both nigh...
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  • Stayed: October 2012, traveled with friends
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Thank Colleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded November 28, 2012

Thank you for taking the time to write this wonderful review. We are very glad that you had such a good time with us. It's important to our staff that each guest takes home great memories of their vacation with us. We hope to see you real soon.

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329 - 335 of 463 reviews

Reviewed October 17, 2012

Booked this room online so wasnt sure of the amenities. Rooms were spacious and clean. But the staff was AMAZING. We requested a different tv (there are 2 in each room), so we could have one with plugs for our teenagers xbox and it was done fast. The next day we wanted to change rooms to one with a balcony and our request was made without question. Wanted to give a hint that we will use next time, ask for Tonique. She has a full grasp of this hotel and seems to really care about your stay. She is what more hotels need.

Room Tip: Make sure your room has a balcony. I believe there are only 3 that do not.
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  • Stayed: October 2012, traveled with family
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Thank violapreacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded October 22, 2012

We’re glad you found us! We are grateful that have taken the time to review our hotel and happy to learn that your stay was an enjoyable one. Thank you for your kind words about the room and Tonique. We will make sure she is recognized for providing you with great service. Hopefully your vacation in the Smokies was equally as enjoyable and we will see you again during your next getaway!

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Reviewed October 14, 2012 via mobile

Check in & out went smoothly. The room was clean, house keeping cleaned and brought towels daily. Our toilet would not flush and the bathroom light went out. We called about the toilet but we ended up fixing it ourselves. When the light burnt out we just changed it. The breakfast essence'r great but it was free and the staff we talked to were friendly.

  • Stayed: October 2012
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Thank Hollybug09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded October 19, 2012

Please accept our apologies for any inconvenience with the commode in your room. We appreciate you taking the time to review our hotel and are happy to learn that you experienced friendly staff and accommodating service during your stay. We look forward to your next visit to the Smoky Mountains area!

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Reviewed September 24, 2012

The rooms in this hotel were very clean and spacious. My company booked the entire hotel and they were quite organized. They had everything ready for check-ins when both buses showed up and it was very streamlined. They were extremely responsive of last minute changes, resolved issues that were not their fault and very generous with allowing us the use of meeting rooms at the last minute.

Hotel was located within walking distance of a number of very nice restaurants and shops. It was not right in the midst of all of the traffic bottlenecks caused by the various attractions but you could get to everything within minutes.

I highly recommend this hotel, especially for groups. They go out of their way to take care of their guests.

Room Tip: The jacuzzi suites are enormous and the jacuzzi was quite relaxing after a day doing the town.
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  • Stayed: September 2012, traveled on business
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1  Thank LoomLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded October 6, 2012

We are happy to learn that you enjoyed your stay with us and that your experience as a group was organized and convenient. Your comments about our amenities and service are greatly appreciated. Thank you for taking time to review our hotel and for recommending us to others. We look forward to serving your lodging needs in the future.

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Reviewed September 24, 2012

We stayed here after a day at Dollywood with my workplace ... It was wonderful... The bed and pillows were sooo comfortable! It was perfect after a great day at the park... The mountain view from the balcony was beautiful that night and the next morning. The hotel is walking distance from several terrific restaurants (we played Trivial Pursuit and watched football at Buffalo Wild Wings) as well as Wal-mart and a variety of shops. There is a heated pool the kids loved as well as a nice sized Jacuzzi.

The hotel was clean and quite (even with a full house of children) with a wide variety of breakfast choices. This was our company family day week-end and the staff was friendly and helpful throughout the stay.

Room Tip: Rooms on 4th floor with balconies have beautiful view of the mountains. Perfect place for morning co...
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  • Stayed: September 2012, traveled on business
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Thank Teresa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded October 6, 2012

Thank you for sharing your wonderful experience with us. It sounds as if your family weekend was a blast. Your glowing review of Governor’s Inn is greatly appreciated and your comments on our friendly staff and comfortable accommodations are truly gratifying. We hope to see you again if your travels ever bring you back to the Smoky Mountains area.

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Reviewed September 23, 2012

Not near any attractions. When we checked in that night picked up hair dryer toothpaste all over it. No microwavaes in room, no iron or ironing board in room. Safe had 3 of 4 batteries could not use. Left on Saturday for Dollywood came back room bed made, trash emptied. Trash still on table empty pizza box and beer box still sitting in room. Ran out of hot water during shower. Had to sign life away for iron and ironing board. Some of the people said their beds were never made when they came back but trash was emptied Saturday. The company had all rooms but 4 or 5 and the hotel employees were on their case the whole time. People were in the parking lot in one spot not all over and ones at pool were told they needed to go inside it was like 9:00pm. I can assure them they will never get this business again and diffently not ours. Rather stay at Family Inn had better experience there last year and they are not that nice.

Room Tip: Go any where but here. Beds are awful and accomidations are a joke. Cannot say anything nice about...
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  • Stayed: September 2012, traveled on business
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Thank Kathy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Holiday Inn Express & Suites Pigeon Forge - Sevierville, responded to this reviewResponded September 24, 2012

We are extremely disappointed to learn of your dissatisfaction. Please accept our apologies for any inconvenience you may have experienced while staying as our guest at Governors Inn.
Unfortunately only select rooms are equipped with microwaves, but we do offer a microwave in the breakfast area that is convenient and available for use by our guests at anytime.
The in room safes are inspected on a regular basis for maintenance and we apologize if your safe was not working correctly.
Your comments about the outdoor pool and spa are concerning because they are open until 11p.m. each night. Our staff strives to ensure that all guests are afforded the opportunity to relax and enjoy the facilities while on vacation. They will only suggest leaving the area before 11p.m. if posted rules that affect the safety of our other guests are being broken. The issues you have raised will be investigated and properly addressed.
Thank you for taking the time to review our hotel. Feedback such as yours helps us to improve our hotel and services. We would love to speak with you personally regarding your stay and perhaps get a second chance to serve your lodging needs in the future.

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Reviewed September 19, 2012

We stayed here 3 nights. When we checked in Bryan at the front desk was very kind and gave us good idea's as to the best shows to see while in town. Jessica was quick about getting us a few extra things we needed in are room. The morning breakfest was always very good with many choices, the hot tub and pool were very nice and clean.. We would stay here again. very nice hotel.

  • Stayed: September 2012, traveled as a couple
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1  Thank Leonard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Pigeon Forge - Sevierville

Address: 121 Nascar Dr, Sevierville, TN 37862-6917 (Formerly Governor's Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Sevierville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 20 Hotels in Sevierville
Price Range: $101 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Pigeon Forge - Sevierville 2.5*
Number of rooms: 107
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Also Known As:
Governor`s Hotel Sevierville
Governors Hotel Sevierville
Governor Inn Sevierville
Governors Inn Sevierville

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