My wife and I went to TN for our annual trip to visit the Smokey Mtn's. On this trip I decided to cash in some points and stay at the Fairfield Inn & Suites Pigeon Forge,1650 Parkway US Highway 441, Sevierville, Tennessee 37862.

From beginning to end we had a great stay are your Fairfield Inn! We had a request to have a refrigerator in our room. The reservations put in the request but could not guarantee the request. So I called the hotel directly and they were a “No Problem” approach. They told me they would have one in the room and when we arrived it was there. As a matter of fact we moved the room when we got there and the young lady that works evenings changed our room and jump and got the refrigerator to the room by the time we had parked the car and started brining in the luggage.

Our entire stay was great, your staff helped us with any of our request, the breakfast, room and front desk staffs, all shifts, were spot on with service. We enjoyed our visit and will use them again.

Please give our thanks for a “Job Well Done” to every one at the Fairfield for us.

Very best regards,
Mark and Linda Bonner
Marriott Rewards number: XXXXX3514
703-791-3959

Staying at a Marriott property generally requires one to pay a higher price. Accordingly, one should expect a higher standard. I do not believe that this Fairfield was originally built as a Marriott property and it shows in the construction. The walls did not provide expected soundproofing. The hotel showed some signs of poor craftsmanship from the remodeling of 2004.
It is a decent clean place to stay and in a good location for select pursuits. Staff were kind. Breakfast was normal.

I stay exclusively at Marriots, Fairfield and the occasional Courtyard. I've stayed here before and got a great night's sleep. This time, however, I heard every word said by people in adjacent rooms and hallway, heard footsteps from room above, and for the first time in my life, heard neighbors urinating like they were in my room. Flushing, showers, etc., were very noisy. At 6AM Sunday morning I was awakened by a truck backup alarm right outside my window, then loud noise of a liftgate dropping and containers being transferred in the dining area. I got very little sleep. The room was the smallest I've had in years, no 32" flat screen TV as advertised (had a old, tube type 27" CRT), no fridge or microwave, and overall in need of updating. This was my first time getting a room free with Marriott rewards points, and it bothers me to think maybe these sub-standard rooms are saved for the freebies???

The employees were great, excellent breakfast, wonderful location, etc. But I will not return to this location unless the place is refurbished. This doesn't even come close to any other Marriott room I've had in the past.