We've eaten at this Popeye's location umpteen times, and it seems like it gets worse every time... the restaurant itself is clean and nice (mainly because it's still new), the people who work there are always nice, but it's the FOOD and the SERVICE... that's the PROBLEM!!
First off, the chicken pieces seem to get smaller and smaller... see attached photo of one chicken wing section with two drumsticks below it -- no, those aren't wing drums, those are regular drumsticks! And they're no bigger than the wing drumstick... notice the quarter for perspective. We ordered the 9-piece special, and to put it more in perspective, the first few times we ordered it, the box was bulging -- one time they even gave us a second box because it wouldn't all fit. THIS TIME, there was still room in the box... the nine pieces were moving around in there... I'd say at least 50% less chicken than expected.
Next, they can NEVER get our order right -- and I'm TIRED of calling to complain... we live 15 miles away, I'm not driving back so you can fix it! THIS TIME, we told them no wings -- the girl reiterated no wings, suggesting 2 drumsticks and a thigh instead -- but when I got home, there they were... 3 WINGS!! Last time, same thing -- I should've known better and I should've checked, but WHY should I have to?? They should get it right, I'm paying enough for it. Another time, they gave us EXTRA WINGS -- 6 in a 9 piece -- and I called, they offered to fix it, but again, I'm not driving all the way back -- 15 miles -- for a few pieces of chicken.
THEY NEED TO JUST GET IT RIGHT. Not for us, because after 10 years of enjoying Popeye's, this location has ruined it for us. We're going "back" to KFC -- it may not be as good, but they get it right.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.