There are at least a half dozen tubing places in the Pigeon Forge/Gatlinburg Area but I was glad we chose River Romp! Most other tubing places looked terribly overcrowded as you drove by while River Romp is a little off from the main "drags" through the area. The staff was super friendly and had a great sense of humor. We arrived a little late in the day so only had time to float down the river once before close but it was very relaxing and scenic. Our two children (ages 9 and 12) really enjoyed it. The youngest often would hop off the tube in shallow parts and look at the little fish swimming by. There were a few small "rapids" that bounced the tube around a bit and were good for a laugh.
The shop offers lots of items in case you forget anything. They have changing areas but no indoor bathroom facility, just a porta pot, though that's better than nothing... You can rent floating coolers and request to have your tubes tied together in twos if you are trying to keep a family from floating too far apart or keep a group of friends together around a cooler.
We will definitely choose River Romp for any future tubing adventures! Make sure to start early enough to float down the river more than once!
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