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Wilderness at the Smokies Resort
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2,027 - 2,032 of 2,801 reviews
Reviewed March 14, 2013

Lots of good things,neat and tidy, beautiful decor, well kept, attentive staff, well designed, but the chemicals in the pool where very overpowering, to the point of taking your breath away as you walked into the pool area. Made me wonder what my kids where swimming in? Otherwise, a fun place to chase away the winter blues:)

  • Stayed: March 2013, traveled with family
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Thank Marsha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

This is a kid’s paradise. Adults will enjoy Wilderness but after about four hours, I was done. The indoor waterpark is amazing especially during the cold winter months. You can’t help but be amazed about the indoor high temperature compared to the cold outdoors. The arcade area will keep the kids busy for hours and days. There is no fee for the waterpark if you stay at the resort. You will however pay for it in other ways. The buffet has plenty of option to choose from, however the prices are steep. There are other dining and attractions away from the resort within a five mile range.

  • Stayed: October 2012, traveled with family
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Thank GShrop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013

Our kids (ages 8 and 11) had been clamoring to go to Wilderness in the Smokies ever since it opened, and we finally got around to it as part of spring break (March 10 - 11, 2013). It was apparently at half-capacity the night we stayed, so the lines were relatively short most of the time for everything we wanted to do. They have a fairly generous policy of allowing access to the water part from noon the day of check through the full day of checkout. We made good use of that allowance. Apparently many others do as well... the crowds were highest between noon and dinner. Crowds were very low in the morning until 11, and were also fairly low in the evening from 7:30 on.

The rooms are attractive, clean, and nicely appointed. They were also remarkably quiet - there was a cheerleading competition onsite while we were there, so there many rooms of kids, and we never heard excess noise. In fact, we slept quite well due to both comfort and quiet. That is not always the case for us at hotels.

The water features were well maintained and loads of fun. The wave pool tended to get quite crowded (even in the low season), and even well below capacity seemed somewhat dangerous for kids. Although my kids are good swimmers, I watched very carefully when wave production occurred; it's pretty chaotic when operating.

The employees were, for the most part, friendly and helpful. Nobody detracted, although some were clearly enjoying their job more than others. Most of the staff appeared to be young, college-age kids, and all seemed to be doing their jobs well, if not always enthusiastically.

The onsite food (Thirsty Miner) was actually quite good. The buffet is decent value if you are taking kids 11 and under (they are free with an adult buffet), but it is rather pricey otherwise.

The same is true for the resort cost itself - the value is greatest if you have a number of people in the room... since the water park is included with the stay. It's decent value for a group, and less so for just a couple.The prices during the off-season and on off-nights are also much better, so if your schedule is flexible, you'll be happy you chose mid-week instead of weekend!

This trip was mostly a concession to the kids, but the adults actually had a really fun time too. It exceeded my expectations in nearly every way, happily.

Room Tip: The building is cinder-block construction, and even our room at the top of the lobby stairs was quiet. I suspect all rooms are well-maintained, comfortable, and well-appointed, just as ours was.
  • Stayed: March 2013, traveled with family
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Thank 1WorldisEnough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2013

My family and I stayed at the Wilderness Friday, March 8, 2013 to Monday, March 11, 2013. We really enjoyed ourselves and had a great time, especially because of Jacob.
Jacob is one of your employees who work in the Arcade and in the Adventure Forest. Jacob helped our son when he got up on the Tree Top Towers and became frighten of the height. He helped him and encourages him to continue on and that he could do it. Jacob is superb with children. Over the next couple of nights we watched him provide kindness and caring for other guest. I don’t think Jacob has to go out of his way to provide such great service to the customers but he does it on his own ability and willingness to help others. We watched him go around and clean the glass on all the arcade machines, help other children who got frighten on the Tree Top Towers and provide the kindest customer service when reloading arcade cards.
Jacob is truly a Gem at the Wilderness at the Smokies in Sevierville, TN. People like him should not go unnoticed and he should be model as an example of what the Wilderness stands for.
We had the best time at the Wilderness at the Smokies. We love going to water parks and have been to the Dells and Orlando. The Wilderness has to be in the top places to stay for families.
The rooms were clean but the A/C was a little loud. The water park wasn't too crowded even though they were booked up due to a cheerleading competition. Only the indoor park was open and we figured it would be overcrowded but it wasn’t. On our last night we upgraded to a 1 Bedroom Deluxe which was very nice to have a full kitchen.
The Thirsty Miner didn't have enough waiters so there was a long wait to be seated in the mornings. We called Crackle Barrel while we were in line to see if they had a waiting and they didn't so we left and went there for breakfast. I am not sure why we had to wait they had plenty of tables and everything looked to be self-serve or it should have been since it was buffet style.
We will be going back this summer!

Room Tip: Pay the extra to have the kitchen if you don't mind cooking.
  • Stayed: March 2013, traveled with family
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2  Thank Janeplane40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2013

This place has a lot to be desired! Very, very and I mean very poor management! Everything that could've gone wrong went wrong. We went with another family. That family put all the rooms on their credit card. We asked that our room be taken off their credit card and we wanted to add our credit card. You would've thought we had asked them to run a marathon. They couldn't figure it out and when we checked out everything was still on the other family's credit card! It took almost an hour to clear that up. The RedBox wouldn't take one of our movies back and we left it in the hands of a front desk clerk- bad mistake she never turned it in. We were charged $18 for that movie! We left some articles in our room and I called just to see by chance if they might have the items. They did. So, I paid for a box for the items to be shipped and they never shipped the items. When I called they had no record of speaking with me. I was livid! The food was terrible and the room service was even worse. They would deliver your food without any condiments. The pools were disgusting and the smell of chlorine tricked you into thinking it was nice and clean. There was mold everywhere. We watched a child throw up in one of the pools and they definitely did not clean that up very well. It was just a horrible experience and we will never go back, nor, will we ever recommend staying there!

  • Stayed: March 2013, traveled with family
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6  Thank Jamie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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