We went over New Year's weekend and stayed in a suite in the newer building, is clean and comfortable. It was very, very crowded and every footstep could be heard inside our room from the hallway and above. Never stayed anywhere that was this loud (granted noise to be expected at this kind of place, but it was super noisy just from foot traffic alone). Suite can hold up to 15 people, cramming too many people into one unit. The service was pretty bad. Went to the concierge with a question about the Gatlinburg aquarium coupon and was told to go to another line for check in/out that was 15 families deep checking out. The grill at the pool was either closed or had a line that was 15 people deep. Same experience at the deli/market on site. The place seemed understaffed and indifferent about it. No full service housekeeping - change of towels only. On a positive note, the waterpark was fun, the lines moved pretty well despite the crowds and many lifeguards on duty. Kind of strange that coolers are allowed into the waterpark...you get folks who can bring along a case of beer if they'd like and no one seemed to monitor it. More tattoos than I could count. Highly unlikely that we'd return.
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- Also Known As:
- Wilderness At The Smokies Hotel Sevierville