We checked in rather late at about 11 pm and had a room with two doubles reserved. The Clerk looked like he has just woken up and pulled his shirt out of the hamper. None of the usual niceties of being a HHonors member. No welcome, no cookies, no water..
We got to our room and it reaked of cigarette smoke. I went back to the desk to see about getting another room and was told there were none. He offered us the "Whirlpool" suite what would work with the single bed. Besides, I checked out the "suite" and it was on the main floor next to the office and smelled as if had been closed up for weeks. Musty and very hot.
Our only option was to leave, however with the kids, we couldnt do that. This is when it gets good. The clerk handed me a spray bottle of "Odor Out" or something like that and told us to use that. Really? Too make matters worse, the bathroom wasnt cleaned. Small curlies on the floor from guests gone by...very disgusting....
Anyway, it was late and we didnt have any other options. When I checked out, the manager was on duty and I handed her the bottle the night clerk had given me. She was very surprised and asked "Where did you get that" almost scolding me as if I took it off a maids cart. When I explained that the night clerk gave it to us, she was very surprised. She comped the room under the 100% satisfaction guarantee. I dont think we will ever go back to that Hampton. I guess there is a reason it is the cheapest Hampton in the area.
- Official Description (provided by the hotel):
- Our Hampton Inn by Hilton is a newly renovated property both interior and exterior. We offer a full hot complimentary breakfast buffet each morning, as well as, our On the GO breakfast bags for those guests who don't have time relax in our beautiful dinning room. We are located just .8 of a mile from the Sevierville Events and Convention Center. There is shopping along with a variety of restaurant choices all within walking distance of our property. We are only minutes for Dollywood and other area attractions. Our friendly and caring Guest Service Agents are just waiting to tell you all about the area and of course our Great Smokey Mountain National Park. Come stay with us and find out why we were 2015 Excellence in Service winner awarded by Trip Advisor and why we are the Best in Southern Hospitality. We look forward to meeting you. ... more less
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- Also Known As:
- Hampton Inn Sevierville Hotel Sevierville
- Sevierville Hampton Inn