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“Hard to overcome a bad first impression.”

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Holiday Inn Express & Suites Knoxville-North-I-75 Exit 112
Ranked #2 of 4 Hotels in Powell
Level Contributor
127 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Hard to overcome a bad first impression.”
Reviewed November 18, 2011

Not unlike a previous reviewer, things got off to a very bad start with the poor attitude at the front desk.

Upon check-in at about 6 p.m. We waited awhile for someone to show at the front desk.

Once she appeared I told her I had a reservation. While she was looking up my reservation the only words uttered were "I need a form of payment"

No hello, welcome, how are you.... nothing but bad attitude and poor customer service.

His was repeated when I called back to the front desk to request help with a faulty Internet connection.

Again, same bad attitude and the same poor service.

The rest of the hotel was what one would expect at a Holiday Inn Express. However, the bad attitude of the front desk employee will ensure this will be our one and only stay at this hotel.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Staff61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    55
    55
    26
    19
    10
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Ellsworth
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 14, 2011

Our tour group stayed there two nights October 23 and October 24, 2011. Our shoes stuck to the bathroom floor, very nasty. My husband and I stay quite often at Holiday Inns and is always really good but this place was awful. Several people in our group complained about how dirty it was.

  • Stayed October 2011, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank EllsworthArnold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 9, 2011

We stayed there on November 6th and also earlier last summer.
We are Priority Club members and were surprised to be told by the manager that the hotel felt they did not need to offer extra perks to Priority Club members. ( He seemed annoyed that we mentioned to him that other Holiday Inn Express properties we stayed in were much more friendly and service focused, gave us bottled water, freshly baked cookies or a candy treat and seemed to care more about guest satisfaction. Other than that the room was clean and comfortable and the breakfast was fairly good.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelingtheglobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 1, 2011

Courteous, friendly greeting at front desk. Very helpful with suggestions about restaurants. Room was spacious, very clean, updated, and in excellent shape. Bed very comfortable. All in all, a wonderful experience!

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Murray2417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 7, 2011

Stopped for the night, young lady at the desk was annoyed whne I asked if they had a Military Discount. I am retired USAF and my Wife Active Duty. The young lady said no, I said wow, I guess we don't count any more, and she glared at me. I asked about AARP, NO!, AAA, NO! Should have known then, but was tired nad said ok. I asked if she would look up my Priority Rewards Club Info, and she said ,NO! It's on another computer! She asked for an ID. I gave my Retired Military ID. Annoyed again, she said, "One with an address"!. I treid to explaine dmy Drivers Lisence did not have my current address on it and said I would give her the address. She ignored me and put down the address on the Texas Drivers Lisence. We just PCS'ed to Ohio and live ther now but she did not care. I have had it with Holiday inn Express, it's too hard to deak with these people! The room was overpriced, hardly anyone there, room to small, no fridge, bed was old and lumpy, Bad Night!

Room Tip: Don't stay here the rooms are too small!
See more room tips
  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Etna, Ohio
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2011

I checked into this hotel about 11:00 p.m. without a reservation. It was nice, clean, secure (the ceiling in the room appeared unusually high, which I thought was strange--made it feel a little like staying in a garage or warehouse). Didn't have too much noise from the hallway. Breakfast was pretty good, also a coffee maker in the room. Kind of pricey, even with AARP discount.

  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeffrey G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ann arbor michigan
Level Contributor
145 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 498 helpful votes
Reviewed August 19, 2011

The hotel was ok, satisfactory in many ways, clean and safe etc. but the breakfast was definitely a disappointment. It was a comfortable place to stay for one night while we were on the road but not outstanding.

Stayed August 2011, traveled with family
Helpful?
Thank robd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Knoxville-North-I-75 Exit 112

Property: Holiday Inn Express & Suites Knoxville-North-I-75 Exit 112
Address: 7520 Conner Rd, Powell, TN 37849
Phone Number:
Location: United States > Tennessee > Powell
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Powell
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites Knoxville-North-I-75 Exit 112 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Situated just eight miles north of downtown Knoxville, the Holiday Inn Express® Hotel & Suites Knoxville - North - I-75 Exit 112 offers comfort and convenience for your Tennessee getaway or Powell business trip. The hotel's location off I-75 ensures easy access to the area's best shopping, dining, and entertainment. Executives coming to Powell find this hotel has just the right combination of amenities to make their business trip as carefree as possible. Free Wi-Fi access and a business center offer an easy way to stay in touch. With this hotel's location in North Knoxville, Tennessee, you are just minutes from the best attractions. Family fun can be found at the nearby Knoxville Zoo. Between the West Town Mall and Knoxville Center Mall, you're sure to find all your favorite stores. Volunteer fans are also just a short drive from the University of Tennessee, Neyland Stadium and Thompson-Boling Arena. Southern hospitality combined with modern amenities ensures a memorable trip to the Knoxville area. While you're here, take advantage of the sparkling outdoor pool and Fitness Center, and in the morning, join us for the free hot buffet Breakfast Bar, which features a variety of hot and cold options and features our one of a kind cinnamon rolls. The staff looks forward to welcoming you to this North Knoxville Powell hotel. ... more   less 
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Also Known As:
Holiday Inn Express Knoxville North Hotel Powell
Holiday Inn Powell
Powell Holiday Inn
Holiday Inn Express Powell

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