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“Customer service (lack of) pulled it down”
Review of Deerfield Inn

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Deerfield Inn
Ranked #1 of 2 Hotels in Portland
Reviewed March 25, 2013

Simply put, unless you book direct with them, you are treated like a second rate citizen. I booked this through expedia while driving and was not capable to get anything but a verbal confirmation number. (no fault of Expedia) I arrived at 9:00 pm. and upon checking in, I asked for confirmation of rate. They said as I check out the next morning, it would show up on my receipt, they were not sure what my rate was. I insisted that we establish a rate before I checked in, and the manager reluctantly said he would call and confirm. In the meantime, I went outside and made a call to Expedia, and they confirmed what my nightly rate was. I went in and although the manager was still on the phone, I advised him I would take the room.

On check out the next morning, they cited that they would not issue me a receipt, and directed me to call Expedia to get a receipt.........somewhat of a inconvenience! Expedia cited that a few hotels have real heartburn with travelers using Expedia or other hotel search engines to book rooms, and will give the customers a rough way to go. This was one of them! There were only three vehicles on my side of the hotel that evening, clearly nowhere close to capacity. They can ill afford to treat customers this way.

As for the room, I did find it to be clean, comfortable, and quiet. I can't recommend this hotel. They were a major inconvenience.

  • Stayed: March 2013, traveled on business
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1  Thank Bartman54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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15 - 18 of 18 reviews

Reviewed March 9, 2013 via mobile

They must have changed since the last 2 reviews. We had a nice clean room with what appeared to be new bedspreads and clean bedding. It's not plush, but served the purpose of getting us off the road for the night. The parking lot is very small which made it difficult to park our box truck, but again, I have no complaints and I'm a former front office manager at a Hilton property so I'm picky!

  • Stayed: March 2013
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1  Thank Brewcityfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

We payed for a room went in and while my wife was washing her face I pulled the sheets back and there were stains and cigarette burns in the sheets. We packed up and went back to the front desk. He charged us $10 for using the water. Do not waste your time or money. You'd be much more safe and comfortable in your car.

  • Stayed: July 2012
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1  Thank BJFaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2010

Stayed for one night only, that's all I could take for this place...... Never again going back........... Could not sleep comfortably, I was itching all night.. They should wash the bed sheets and covers once in a while..... I didn't use the bed sheets and covers while sleeping.. One more thing, the towels felt hard and had a smell like it's been sitting there for more than two months just collecting dust...

  • Stayed: October 2010, traveled with friends
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1  Thank monay10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Deerfield Inn

Address: 416 Highway 52 W, Portland, TN 37148-1465
Location: United States > Tennessee > Sumner County > Portland
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly)
Hotel Style:
Ranked #1 of 2 Hotels in Portland
Price Range: $61 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Deerfield Inn 2*
Number of rooms: 23
Reservation Options:
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