I was at the hotel for a conference in January 2014. The hotel main areas and convention areas were very nice and gave you a homey feel to want to sit and enjoy the space. However the business center is in need of some serious improvements. The equipment is out dated and the internet speed is very slow. I carried on a conversation each morning with the other person as we were waiting for the computers to boot up. The front desk staff was pleasant but did not go out of their way. The Sales department however was excellent. They handled my reservation from start to finish and I can not say enough about how professional they were. The Sales Manager was delightful and worked very hard to make sure every detail of the conference was taken care of. I really thought the venue was nice, staff good and food served with the group, very well done. My biggest complaint would be the guest room. It was like being in a different hotel. Very dated and old feeling. Cement floor showing by the heat unit, bathroom in need of repair, refrigerator ran with a horrid buzz sound at night, and the internet was not receivable. The outlets in the room were not adequate. I plugged in my cell phones in the bathroom at night.
I would say the stay was average and with as many hotels as there are in the area, The Holiday Inn should be putting in improvements and up grades to compete or plan to lower their rates.
- Official Description (provided by the hotel):
- From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. We are a completely non-smoking full service hotel in the center of all that Pigeon Forge, TN has to offer. Our knowledgeable guest services team is here to help you with your questions about The Great Smoky Mountains National Park or your favorite local attraction. We will make sure you are ready to get your adventure started in the right direction. Each guest room is equipped with a 42 inch LCD-TV, microwave, refrigerator, and FREE wireless internet. As the only Full-Service Hotel in Pigeon Forge, you will be able to eat, sleep, relax, and play all under one room. We offer over 11,000 sq ft of meeting/banquet space with state of the art audio visual equipment that is perfect for seminars, dinner banquets, weddings, reunions, etc. Our on-site Sales and Catering team is here to ease the stress of planning your event. Whether you are here attending an event, enjoying a meal at our on-site restaurant, or in need of a getaway, we provide you with the level of service that you deserve Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival and waiting to say Welcome Home! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Pigeon Forge Hotel Pigeon Forge
- Pigeon Forge Holiday Inn