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“Rude, not helpful, called us liars...”

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Holiday Inn Pigeon Forge
Ranked #74 of 90 Hotels in Pigeon Forge
Roanoke, Virginia
Level Contributor
455 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Rude, not helpful, called us liars...”
Reviewed September 25, 2012 via mobile

I stayed here a few years back, it was my first time there and my last time there. Once we checked into our room we started noticing little things here and there wrong with the room. For example, we found a pop can and cigarette butts under the bed that were undoubtedly never cleaned up. We found a wet wash rag hanging on the shower rod. There was a picture on the wall hanging crooked. When we complained to the front desk we were moved to another room and when we checked out the next day we were accused of doing these things to our room ourselves. We did eventually get our money back after debating about our poor experience with the hotel, staff and management. Will never, ever, darken their doors again.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank klay36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review, October 14, 2012
Dear klay36,

Thank you for taking the time to write a review of our hotel. I am glad that your found our location suitable enough for your needs. I truly apologize for the not up to par experience you had during you stay with us. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments.

We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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546 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Fredericksburg, Virginia
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 17, 2012

We've stayed here many times over the past few years and the property is steadily improving. Went there for the Fall Rod Run this past weekend and friends from Georgia joined us there for two nights. Our son and daughter-in-law from Oak Ridge came down Saturday evening and we all congregated in the seating area on the fifth floor for pizza and visiting. Not sure what his title is, but Mr. Samuel Cameron, a HI employee there, recommended a nice pizza delivery place - and told us a great personal story! Very nice young man!

Room Tip: Louie's little restaurant there is very nice, too. Open limited hours. Would be nice if it had...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carsicknot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jonesborough, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 4, 2012

We have stayed at this hotel many times, and I am very displeased with the booking department. We call directly to the hotel and the lady said they had 2 double bed rooms available, and quoted the price, and we said we wanted to book our reservation. She said ok, I will transfer you to reservations, they answered within 3 seconds, and I preceded to tell them I wanted to book the room, she said we dont have any available and to call back to the motel, due to privacy reasons she couldnt directly transfer us back. So I called back within 30 sec. to the hotel directly and the same lady answered, I told her what reservations had said and she said oh well, I am sorry it must of gotten booked within the 3 seconds that they transferred us.
I ask if since they made a mistake if they could do anything as it wasnt my fault. she said no it just sometimes happens.
I will never stay at the hotel again as the staff doesn't care or show any professionalism.
We live 100 miles away, and we go to Pigeon Forge several times a year, and we definately will be going to another hotel from now on. September 4, 2012

  • Stayed September 2012, traveled with family
    • Value
    • Service
Helpful?
2 Thank Dianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review, September 19, 2012
Dear Dianne B,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the hotel staff may have caused. We will follow up with the staff to ensure that similar incidents won't happen again. We appreciate your feedback as this is our best resource for improving guest services.

Thank you again for your review, and we hope to have an opportunity to serve you again.

Regards,

Jaime W
Case Manager
IHGCare
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Travelers are raving about these Pigeon Forge hotels

Sterling Heights Mi
Level Contributor
77 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 1, 2012

Hotel was very nice.
Stayed in a King suite plenty of room. Rooms were very clean. We didn't spend much time at the hotel as we were seeing all the wonderful sights of the Smokey Mountains and Gatlinburg...
If you go, pay a visit to Cades Cove..worth the short drive :) Rooms were pricy but we chose Holiday Inn for name and did not want to stay in a $50 a night room-which there are plenty of but you can also see they are visibly run down. Free parking and Wifi..no free breakfast though...not even a breakfast bar of any kind. They have their own restaurant near the lobby area...we only saw people in there once. I vote for a change with that :) get the free continental breakfast back~!

Room Tip: Upgrade if you can to the King Jacuzzi suite if you can, ours was a corner suite and we had our own...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SistaSandy121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 27, 2012

This is not a bad property. It is older than I expected, particularly the rooms and corridors. It is obvious the lobby has been nicely refreshed recently. I found the indoor pool area to be packed with kids, which looked great for families. A little too packed for me, traveling solo to meet friends on this trip. I travel frequently and work in the biz. One thing that annoys me is having HD TV's without HD service. That may be something they should look into for future upgrades. Overall, I would stay here again. It's convenient to Patriot Park and the Dollywood shuttle.

Room Tip: I am a PC Platinum member and was upgraded to a third floor executive king from the standard that I...
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  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RadioOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Pigeon Forge, responded to this review, September 11, 2012
Dear RadioOne,

Thank you for taking the time to share your comments with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your feedback is our best resource for improving guest services. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,


Myrna M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 21, 2012 via mobile

The place is outdated and rooms are small. After we checked in we discovered the 1 of the beds was smelly... gross .....we requested it a change and it was done but it left bad taste in my mouth. Good things the pool looked pretty good but we didn't have a chance to use it. No free breakfast, which is a standard at other local hotels. Only 1 star, you gen get much better deal elsewhere "for same $

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tommyb2111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darlington, South Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 11, 2012 via mobile

We checked in at 3 am without a reservation. The desk clerks were friendly and very helpful. The rooms are not outdated & are very clean. I highly recommend this hotel. We went to other hotels first & the clerks were cranky & rude & acted like they didn't want our business.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chrishawnda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Pigeon Forge

Property: Holiday Inn Pigeon Forge
Address: 3230 Parkway, PO Box 1383, Pigeon Forge, TN 37863-3422
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #74 of 90 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Pigeon Forge 3*
Number of rooms: 206
Official Description (provided by the hotel):
From the time you enter our lodge-style lobby, you will feel right at home at the Holiday Inn Pigeon Forge. We are a completely non-smoking full service hotel in the center of all that Pigeon Forge, TN has to offer. Our knowledgeable guest services team is here to help you with your questions about The Great Smoky Mountains National Park or your favorite local attraction. We will make sure you are ready to get your adventure started in the right direction. Each guest room is equipped with a 42 inch LCD-TV, microwave, refrigerator, and FREE wireless internet. As the only Full-Service Hotel in Pigeon Forge, you will be able to eat, sleep, relax, and play all under one room. We offer over 11,000 sq ft of meeting/banquet space with state of the art audio visual equipment that is perfect for seminars, dinner banquets, weddings, reunions, etc. Our on-site Sales and Catering team is here to ease the stress of planning your event. Whether you are here attending an event, enjoying a meal at our on-site restaurant, or in need of a getaway, we provide you with the level of service that you deserve Enjoy total comfort and convenience in Pigeon Forge with the most trusted name in travel and we will make your stay a memorable one. We are planning for your arrival and waiting to say Welcome Home! ... more   less 
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Also Known As:
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Pigeon Forge Holiday Inn

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