We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“If you want to stay in a dungeon...”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Days Inn Pigeon Forge South
Ranked #85 of 90 Hotels in Pigeon Forge
A TripAdvisor Member
“If you want to stay in a dungeon...”
Reviewed January 11, 2003

On December 27, 2002 I began attempting to locate a handicapped room in Gatlinburg or Pigeon Forge, TN for the next night, December 28. I met numerous "full up" responses before a reservation clerk for Family Inns of America found a room to meet my needs at their Twin Mall facility. I was told the room was at the back of the building and when I inquired exactly what that meant, was told that it didn't face the street but the back of the building, nothing was said about it being a dungeon and not qualified to be called handicapped facility. I was told that my credit card would be charged the $89.77 whether we were there or not. When we claimed our reserved room, we discovered the room to be on the second floor (Room 209) at the far end away from the elevator, a dungeon of a room, dark as a tomb even with all lights turned on. The room was a box with NO windows. The bathroom had not one grab bar. The room was large enough except that there was a single "Hide-a-bed" type piece between the bathroom and the bed and I not enough room to get the wheelchair in place by the bed and I hurt my back trying to move that heavy piece of furniture out of the way. The one handicapped parking slot was far away from elevator and was usually occupied when we needed it. My head should be examined for not heading back home right then but it was afternoon and I might not have made it back home safely. Later I sorely regretted not having turned on my heels and out of there. The desk clerk was surly and rude, a rather large blonde woman who has no business in a service position of such a business. I was invited to park in a vacant lot back of the building. When I inquired about parking in one of the several empty spaces by the office, I was told that those were reserved for the staff and that I would surely be blocked in the following morning. (Actually, the following morning all spaces there were still empty.) $89.77 for such a room! Unbelievable! And unbelievable that we stayed in it. As I checked out the Manager was not there. I asked for the Corporate address and was given a 1.5"x 2" Post-it with the name "Crystal" and phone # 865-453-4988 as the place to register my complaint. I have not found Crystal available when I have tried to reach her. If she is as "helpful" as the Desk Clerk was, it is probably just as well.

My husband and I realized on December 27 that he had no therapists scheduled over the weekend and that, yes, we might be able to get a night away from home. A handicap room is a necessity as my husband is seventy-seven years old (I, 73) and is disabled. He cannot walk or even stand alone and hasn't for more than three years. The bathroom of room #209 was an accident waiting to happen to us or any other handicapped person. I lay awake in that monstrous room wondering how we would get out if there were a fire or something requiring evacuation. We have always enjoyed getting over to Gatlinburg/Pigeon Forge area at every opportunity, but we have a bad taste in our memory from this most recent visit.

I believe we were used and abused by this Inn.

Helpful?
16 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_John_Black, General Manager at Days Inn Pigeon Forge South, responded to this review, February 22, 2016
We are sad to hear that your stay was of bad standards from previous owners and management but we want you to know that since then we have made major improvements and welcome you to give us a try at being your home away from home while staying in Pigeon Forge Tennessee. We hope that you leave with a better view of our property than from previous experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

545 reviews from our community

Traveler rating
    22
    49
    89
    126
    259
See reviews for
235
208
15
11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
A TripAdvisor Member
Reviewed December 14, 2002

I recently went to Pigeon Forge, Tennessee for a day of shopping. I usually go to Pigeon Forge 6 to 8 times a year. Some of my trips are for business but most are some shopping and pleasure. I have stayed at many hotels but the Family Inns- East, 3785 Parkway was the worst hotel I have ever stayed at in my life. The room was awful, the curtains were only hanging by a few hooks. I had to pin them together for privacy. The carpet was nasty, room smelled as if it had been shut up for years, cigarettee burns on all the furniture, even the bathtub. Lucky I had a candle to burn!! Staying at a hotel like this would almost make a person not even want to go to Pigeon Forge. I just wander how a hotel in this condition can even pass any safety inspections. Hotels in this condition should not be able to operate.

Helpful?
16 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr_John_Black, General Manager at Days Inn Pigeon Forge South, responded to this review, February 22, 2016
We are sad to hear that your stay was of bad standards from previous owners and management but we want you to know that since then we have made major improvements and welcome you to give us a try at being your home away from home while staying in Pigeon Forge Tennessee. We hope that you leave with a better view of our property than from previous experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Pigeon Forge hotels

Hotels you might also like...
Travelers also viewed these Pigeon Forge hotels
1.1 mi away
Days Inn & Suites Pigeon Forge
Days Inn & Suites Pigeon Forge
#54 of 90 in Pigeon Forge
3.5 of 5 bubbles 668 reviews
0.3 mi away
Ramada Pigeon Forge South
Ramada Pigeon Forge South
#40 of 90 in Pigeon Forge
4.0 of 5 bubbles 957 reviews
3.1 mi away
Hotel Pigeon Forge
Hotel Pigeon Forge
#68 of 90 in Pigeon Forge
3.5 of 5 bubbles 302 reviews
Show Prices
Show Prices
Show Prices
1.6 mi away
Econo Lodge
Econo Lodge
#73 of 90 in Pigeon Forge
3.0 of 5 bubbles 149 reviews
0.6 mi away
Smoky Shadows
Smoky Shadows
#64 of 90 in Pigeon Forge
3.0 of 5 bubbles 487 reviews
1.1 mi away
River Place Inn & Cabins
River Place Inn & Cabins
#69 of 90 in Pigeon Forge
3.5 of 5 bubbles 204 reviews
Show Prices
Show Prices
Show Prices

Been to Days Inn Pigeon Forge South? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Days Inn Pigeon Forge South

Property: Days Inn Pigeon Forge South
Address: 3785 Parkway, next to Dixie Stampede, Pigeon Forge, TN 37863-3813
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #85 of 90 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Pigeon Forge South 2*
Number of rooms: 128
Official Description (provided by the hotel):
Location, location, location! Located next to Dixie Stampede in Pigeon Forge on the Parkway within close proximity to the area's best restaurants, attractions, theaters, outlet malls and Dollywood Theme Park. Oversized guest rooms offer your choice of one king or two double beds and special value amenities including FREE continental breakfast. All rooms are equipped with mini refrigerator, microwave, coffee/tea maker, hair dryer, iron and ironing board. For those who must stay connected or the need to mix a little business with pleasure, you will find a spacious work desk in your room with access to FREE High Speed Wireless Internet and FREE local calls. An outdoor pool is available along with ample parking easily accommodating tour buses, vans and oversized vehicles. Group planners enjoy Trip Rewards points which can be used toward stays at all Wyndham hotels and many national retail chains. You can even take a short Trolley ride to even more attractions. Whether you choose to relax or stay busy this is where you want to stay. We look forward to serving your lodging needs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Travelocity, Orbitz, Priceline, Cancelon, HotelsClick and HotelQuickly so you can book your Days Inn Pigeon Forge South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Family Inns Of America - East Hotel Pigeon Forge
Family Hotel Of America
Family Hotel Pigeon Forge

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing