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“Great stay”

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Best Western Toni Inn
Ranked #21 of 91 Hotels in Pigeon Forge
Certificate of Excellence
Richmond, Indiana
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great stay”
Reviewed February 9, 2014 via mobile

We had a great stay! No complaints. This hotel was in a good location. Our Room was clean, we stayed in room 125 and we loved the convenience to the indoor pool. It was quiet, and beds were comfy. Wi-fi was good. Breakfast was ok, overall this hotel was a great value.

Stayed February 2014
Helpful?
Thank Gbbusch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this review, February 17, 2014
Dear Gbbusch,
Thank you for your review following
your visit to the Best Western Toni Inn.
Your comments on our performance were most generous and shall be passed on to the appropriate staff members. It is always gratifying to know that our efforts were effective and appreciated.
We appreciate your patronage and hope you will stay with us at the Best Western Toni Inn the next time you are in Pigeon Forge. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,142 reviews from our community

Traveler rating
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    51
    30
See reviews for
584
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26
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
  • Danish first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Crab Orchard, United States
1 review
Reviewed February 7, 2014

We stayed her during a volleyball tournament and we had to play at 7:00 so they started breakfast for the girls early so that they was able to eat.The rooms was good,. The down fall was that the internet was very slow and sometimes you could not connect. .The overall stay was good

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this review, February 17, 2014
Dear Tammy B,
Thank you for completing the review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tunnel Hill, Georgia
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 3, 2014

I enjoyed the room. It was very conveniently located right next to the pool area as i requested it they put me in a room where i could watch my children while they swim right from the room it was perfect. So if you ask for a specific room if they have it they will give it to you, very good staff. Also the breakfast was very good they had a hot breakfast eggs sausage biscuits and gravy, cereals juices breads jellies and fresh waffles in the shape of a bear...very cute...the pool was very warm in the middle of winter and the hot tub was very nice and hot... the only things i didnt enjoy was not enough towels and toiletries only shampoo and soap and no towels in the pool so my advice would be to ask for more towels upon check in time so you wont have to run back to get them after pool time. The room had a microwave fridge and a table for eating. So overall for the price i thought it was very good accommodations.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Esther F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this review, February 5, 2014
Dear Esther F,
Thank you for the review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 31, 2014

Very impressed with the 5 star room amenities, i.e.; new linens furniture, and decor, large compact fridge, microwave, hairdryer, flat screen cable TV, free wi-fi, plus the indoor pool and complimentary, heartier-than-expected Continental breakfast all at an surprisingly great bargain rate!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this review, February 5, 2014
Dear TripAdvisor Member,
Thank you for taking the time out of your busy schedule to write such a complimentary review. Your comments will serve as an inspiration to our staff to continue their efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Toni Inn the next time you are in Pigeon Forge. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McLean, Illinois
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 24, 2014

Stayed here when they had a group of probably 20 van loads of teenagers. When we checked in there were only about 5 cars and we thought we were going to have a quiet night sleep. That did NOT happen. The young people were running around till well after midnight, then at a little after five am, a garbage truck came to empty the garbage from the restaurant next door making several booming noises that sounded like a cannon going off. Got back to sleep only to be awakened about 6:30 by the teenagers going to breakfast and loading their vehicles. The walls are extremely thin and I could hear everything around us. The only thing warm at the breakfast was the belgian waffles that you make yourself. The eggs and sausage were lukewarm. The rooms need to be updated to a more modern bright decor. The bed was ok, but the other furniture was outdated and cheap.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Travlin4Kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this review, January 27, 2014
Dear Travlin4Kids,
I appreciate your taking the time to bring these matters to our attention.
My apologies and my further assurance that if you give us the opportunity to redeem ourselves, we shall.
Again. I appreciate you bringing them to my attention in such a comprehensive form so
that each incident can be thoroughly investigated and appropriate corrective
action taken. We appreciate your patronage and hope you will stay with us at the Best
Western Toni Inn the next time you are in Pigeon Forge. I can assure
you we will do everything we can to make your stay a comfortable and happy
one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loveland, Ohio
Level Contributor
127 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 22, 2014

This is a nice affordable hotel with decent amenities. We were on the second floor and at certain times during the evening kids from a youth conference were extremely loud with Olympic sprints on the walkways from room to room. They could also be taught how to knock so the whole motel did not hear them. The breakfast was fine on Saturday and Monday. We could not get to it on Sunday because there was a line out the door. The beds and bathroom were nice and clean.
We would stay here again!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redhawk47988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this review, January 23, 2014
Dear redhawk47988,

Thank you for the review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 22, 2014

We had a townhome room and it was right next to the stairs and dumpster(s) at the restaurant next door. The room's walls must be very then, because I could hear people going up and down the stairs most of the night and early morning. Each morning at about 5 am the garbage truck came and picked up the dumpster(s) making several EXTREMELY loud banging noises that sounded like explosions, which of course woke us up. I thought I was going to have a heart attack from being startled out of sleep each morning. The breakfast was always running out of food because they were trying not to fix too much because of the small number of people at the motel. I realize we were there in the off season, but our money is just as green as the people who come in the peak season and we should be treated the same. The room was somewhat outdated and the furniture was rather uncomfortable.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Darien M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this review, January 23, 2014
Dear Darien M,
I have reviewed your comments and each incident will be thoroughly investigated. Your business is important to the Best Western Toni Inn. Again, my apologies and my further assurance that if you give us the opportunity to redeem ourselves, we shall. I hope you will stay with us the next time you are in Pigeon Forge. I can assure you we will do everything we can to make your stay a comfortable and happy one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Toni Inn

Property: Best Western Toni Inn
Address: 3810 Parkway, Pigeon Forge, TN 37863-3816 (Formerly BEST WESTERN Toni Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool
Hotel Style:
#21 Family Hotel in Pigeon Forge
#24 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Toni Inn 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
The very finest in accommodations are right in the heart of Pigeon Forge and the Great Smoky Mountains. Our ideal location in the foothills of the Great Smoky Mountain National Park is only 10 miles from the Sugarlands Welcome Center entrance. Outlet Shopping centers are just minutes away and a very convenient drive or trolley ride from us. For that special occasion, romantic weekend or well planned family vacation, Best Western Toni Inn in Pigeon Forge offers a variety of hotel accommodations and amenities sure to please all travelers. Free Hot Continental Breakfast • Family Rooms • Whirlpool Rooms • Non-Smoking Rooms • Queen and King Beds • In-room Coffee Makers, Microwaves and Small Refrigerators • Hairdryers • Flat Screen Televisions • Free Premium Movie Channel & Wireless Internet • Heated Indoor and Outdoor Swimming Pools and Hot Tubs. ELEVATOR. ... more   less 
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Also Known As:
Best Western Toni Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

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