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“Weekend trip January 17-20”

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Best Western Toni Inn
Ranked #21 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed January 22, 2014

This is a nice affordable hotel with decent amenities. We were on the second floor and at certain times during the evening kids from a youth conference were extremely loud with Olympic sprints on the walkways from room to room. They could also be taught how to knock so the whole motel did not hear them. The breakfast was fine on Saturday and Monday. We could not get to it on Sunday because there was a line out the door. The beds and bathroom were nice and clean.
We would stay here again!

  • Stayed: January 2014, traveled with family
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Thank redhawk47988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this reviewResponded January 23, 2014

Dear redhawk47988,

Thank you for the review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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893 - 899 of 1,224 reviews

Reviewed January 22, 2014

We had a townhome room and it was right next to the stairs and dumpster(s) at the restaurant next door. The room's walls must be very then, because I could hear people going up and down the stairs most of the night and early morning. Each morning at about 5 am the garbage truck came and picked up the dumpster(s) making several EXTREMELY loud banging noises that sounded like explosions, which of course woke us up. I thought I was going to have a heart attack from being startled out of sleep each morning. The breakfast was always running out of food because they were trying not to fix too much because of the small number of people at the motel. I realize we were there in the off season, but our money is just as green as the people who come in the peak season and we should be treated the same. The room was somewhat outdated and the furniture was rather uncomfortable.

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Best Western
1  Thank Darien M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this reviewResponded January 23, 2014

Dear Darien M,
I have reviewed your comments and each incident will be thoroughly investigated. Your business is important to the Best Western Toni Inn. Again, my apologies and my further assurance that if you give us the opportunity to redeem ourselves, we shall. I hope you will stay with us the next time you are in Pigeon Forge. I can assure you we will do everything we can to make your stay a comfortable and happy one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

Stayed one night, with no reservations. It was the off-season, but there was some sort of Youth Conference in town, so many of the hotels had parking lots full of buses. (Our main criteria for chosing this particular hotel was that it looked decent and it had no large busloads of teenagers).

There were some staying there, but only a couple van loads. When we checked in I jokingly told the clerk to put us as far away from them as they could. To my suprise, she said she had one room left on the opposite side of the hotel. We never heard a peep from them after 8pm. Front desk staff was extremely nice and helpful.

Room was on the ground floor, normal motel size and was clean. Everything worked properly. Shower was very nice after a long day on the trails. The bed was quite firm, maybe too much for some folks, but I liked it and slept very well. Pillows were nice and thick, unlike the ones you usually see at hotels where they are flat as pancakes. I give them thumbs up on the pillows.

Since it was January, we did not check out the pools or hot tub. We also only grabbed some biscuits and sausage patties off the breakfast buffet buffet and ate them as we headed down the road. I didn't really even look at what else they had to offer, but it appeared to be pretty much the standard fare. (Though they did have hot sausage, biscuits and eggs, instead of just cold cereal and oatmeal packets that some other hotels offer).

Hotel is located within easy walking distance to several restuarants and event venues.
I would definitely stay here again, if traveling back thru this way.

  • Stayed: January 2014, traveled with family
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2  Thank MVT-Bama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this reviewResponded January 22, 2014

Dear MVT-Bama,
Thank you for taking the time to tell of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.
We consider dedicated and competent staff members our most valuable
asset. They were pleased that you acknowledged their efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Toni Inn the next time you are in Pigeon Forge. We look forward to your return. Again, It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014 via mobile

Stayed for the weekend with the family. Room was large and clean and very comfortable! This is our second stay at this hotel and it was as great as the last. Great location and friendly staff. Thanks for a lovely weekend!

  • Stayed: January 2014
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1  Thank Kesling92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this reviewResponded January 22, 2014

Dear Kesling92,
Thank you for writing such a complimentary review. Your comments will serve as an inspiration to our staff to continue their efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Toni Inn the next time you are in Pigeon Forge. We look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2014 via mobile

We found this motel to be clean and quite nice. The rates were reasonable , especially in the off season. Staff was very friendly. Spacious room. Only downside was a small bathroom but otherwise was not bad at all. Good value overall and we will return.

Stayed: January 2014, traveled with family
1  Thank Donna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this reviewResponded January 22, 2014

Dear Donna C,

Thank you for the review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the review. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

This place is bit on the older side but kept up pretty well. Everything was clean and tidy in the lobby and in the rooms. The staff was friendly enough and assisted us when our key wouldn't unlock the door upon arrival. There is a nice indoor pool and hot tub with room surrounding it--we didn't stay in this section but will definitely check it out next time!

  • Stayed: January 2014, traveled as a couple
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1  Thank BrittanyToombs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this reviewResponded January 16, 2014

Dear BrittanyToombs,
Thank you for taking the time to tell of your satisfaction with our accommodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.
We consider dedicated and competent staff members our most valuable
asset. They were pleased that you acknowledged their efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Toni Inn the next time you are in Pigeon Forge. We look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

This was the first visit to this hotel and we were extremely pleased. Room was well sized and clean. Staff was very friendly and helpful. Free breakfast was excellent and better then most restaurant's paid meals. Very good value and we will be back to this hotel in future visits to the area.

Room Tip: If traveling in cold weather, get a room by the indoor pool.
  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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2  Thank DHayesJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestWesternToniInn, General Manager at Best Western Toni Inn, responded to this reviewResponded January 13, 2014

Dear DHayesJr,
Thank you for your kind comments regarding our staff and service at our hotel recently.
It is always gratifying to know that our performance was effective and appreciated. Your comments will serve as an inspiration to our staff to continue their efforts.
We appreciate your patronage and hope you will stay with us at the Best Western Toni Inn the next time you are in Pigeon Forge. We look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Toni Inn

Address: 3810 Parkway, Pigeon Forge, TN 37863-3816 (Formerly BEST WESTERN Toni Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool
Hotel Style:
#21 Family Hotel in Pigeon Forge
#24 Romantic Hotel in Pigeon Forge
Price Range: $71 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Toni Inn 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
The very finest in accommodations are right in the heart of Pigeon Forge and the Great Smoky Mountains. Our ideal location in the foothills of the Great Smoky Mountain National Park is only 10 miles from the Sugarlands Welcome Center entrance. Outlet Shopping centers are just minutes away and a very convenient drive or trolley ride from us. For that special occasion, romantic weekend or well planned family vacation, Best Western Toni Inn in Pigeon Forge offers a variety of hotel accommodations and amenities sure to please all travelers. Free Hot Continental Breakfast • Family Rooms • Whirlpool Rooms • Non-Smoking Rooms • Queen and King Beds • In-room Coffee Makers, Microwaves and Small Refrigerators • Hairdryers • Flat Screen Televisions • Free Premium Movie Channel & Wireless Internet • Heated Indoor and Outdoor Swimming Pools and Hot Tubs. ELEVATOR. ... more   less 
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Also Known As:
Best Western Toni Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

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