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“Very Clean...!!”

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Best Western Toni Inn
Ranked #21 of 91 Hotels in Pigeon Forge
Certificate of Excellence
Alabama
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very Clean...!!”
Reviewed October 11, 2007

This is the first time we've stayed at the Toni... We have been coming to Pigeon Forge/Gatlinburg for years but never stayed here. We have been missing out..! This is a great hotel. We will be staying for 4 nights. The rooms are clean the bathroom is clean..! small but clean. And the beds... the beds are very comfortable. I'm kinda picky about beds...but these are awesome. Staff are very friendly and helpful. I love how they have the indoor pool set up.. very nice..! We will be back to the Toni Inn and we HIGHLY recommend them..!

Stayed October 2007
Helpful?
2 Thank lkscales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,141 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
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  • English first
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English first
INDIANAPOLIS
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 30, 2007

we just returned home from a 4 day getaway to pigeon forge.we stayed at the toni and we will be back next year.the hotel is clean, great location, quiet, staff was friendly, we had no trouble with check in or out, nice pool areas with (nice & hot) hot tubs, free breakfast(not great not bad), overall a pleasant expierience. the hotel is right across the street from the dixie stampede, texas roadhouse next door, plenty of things to see and do all up and down the main drag.we would definitely recommend this hotel to budget minded travellers. this is a nice and clean middle of the road hotel, we paid less than $50 a night thru aarp passport. if you are looking for a high end hotel, this is not it, but it isn't a dump either, i think you will enjoy your stay at the toni inn. a few tips: watch out for those pesky time share hawkers, they are in every nook and cranny, they will entice you with offers of discounted tickets...beware...very annoying...do not waste your money on the juassic boat ride, that's $27 i wish i had back. memories theater was a good show, i got in free being a veteran, in the month of august many pigeon forge attractions offer discounts to active and veteran military and civil servants, just stop by the welcome center and they will give you the info(must have proof of servive). if you drive to gatlinburg, park in the garage behind the aquarium, $6 bucks all day, other places are $10.the aquarium is neat, but a bit over priced.

  • Liked — GREAT LOCATION
  • Disliked — BREAKFAST
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Edward B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 28, 2007

We stayed at the Toni Inn the last week of June for 5 nights and as always it was great. The rooms are always extremely clean, I don't have the feeling you do at a lot of places that your afraid to take your shoes off or sit on the furniture. The staff is very friendly and helpful. We had an assigned handicapped parking spot and came in late one night to find that some had parked in our spot. After going to the office to report the problem the night security went to this persons room after several attempts of them not answering their phone and made them come down and move their vehicle. The housekeeping staff ask us on a daily basis if there was anything we needed, they even took my little granddaughter's baby doll and covered her up on the bed like she was asleep, and my granddaughter thought that was the neatest thing. We always stay at the Toni Inn and plan to stay there at least two additional times this year. I recommend the Toni to anyone I know that is going to be in the area, I think they are very reasonable. Keep up the good work!

  • Liked — cleanliness and very quiet
  • Disliked — nothing
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank HoneyBunnyLouisville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville fl
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 27, 2007

We stayed here 5 days! The rooms were spacious and front desk very nice! The gentleman that checked us in was very friendly and the pools were also very nice. They kept the outside pool open later and that was also nice! The breakfast was nice but lady working was not very friendly. The only thing I did not think was up to par was housekeeping. Our room was never vacumed the whole 5 days and bathroom was not cleaned very well. Liked the fact it was a smaller hotel and over-all I would stay here again!!!!

  • Liked — rooms and pools
  • Disliked — housekeeping
  • Stayed May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bama40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsport, Tennessee
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 6, 2007

My Fiancee, one of his friends and I stayed at the Toni from 5/5 - 5/7 and we loved it! We arrived at 8 30 Saturday morning, and they actually let us check in. I was very excited as it had been a long night! We were in Room 341, the beds were very comfortable. Rooms were very clean, the bathroom was a little small. The rooms looked like they have been renovated recently because the frig was very new! We had no neighbors so it was very peaceful. The indoor pool is awesome and it was even nice enough for us to get in the outdoor heated pool at night! Unfortnatley I did get sick on Sunday with the crud and accidently slept over until 11 30am (check out is 11) My Fiancee called the front desk and let them know and they were very understanding! The Toni is a great place to stay and we plan on staying there everytime we go!

Thanks Toni!

  • Liked — Location, Atmosphere
  • Disliked — I liked everything!
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AshMoe05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abingdon, VA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 6, 2007

We stayed at the motel on May 5, 2007. We arrived at 3pm and was able to check right in. Our room was joined with a lock-out unit which made my husband nervous. The room and bathroom were clean. The beds were very, very firm. The indoor pool was nice since the weather on Saturday was rainy and dreary. The free breakfast was the normal bagels, toast, waffles, juice, cereal, etc. The overall service staff was good. Nobody went out their way to do anything special for us.

  • Liked — Convience to Dollywood
  • Disliked — The beds were like sleeping on rocks
  • Stayed May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Siamey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smyrna, TN
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 4, 2007

Best Western Toni Inn in Pigeon Forge, TN just barely scores Above Average. There's a lot to like. We stayed in a first-floor 'regular' room (two queen beds, not doubles!). It was an interior room near the inside pool area. There's a fridge and microwave, 3-drawer dresser, table and two chairs (and night stand, clock, etc.). The decor is pleasant, with the furniture all recently updated and tasteful. Beds were comfortable, a bit on the firm side, with ideal pillows (not flat, not poof bags). The full length mirror is a nice touch and the AC/Heating unit is new. The carpet is OK but beginning to show wear. The room was clean with no odors at all, no marks or stains on the walls or ceiling or furnishings. The sink and bath have new ceramic tile (no linoleum here). The bath/shower is in great shape, with a 'traditional' bathtub (I believe it's porcelain coated cast iron, not cheap fiber glass). Water pressure is excellent with hot water there right away. No heat lamp, but a fan for circulation. Shower head is only about 5' high but does the job (no hand-held or massage head). This bathroom was very clean. The wireless Internet was intermittent. I had to sit near the window just to get 2-3 bars.

As noted we stayed in the 'inside' section. Most rooms here have external entry, but we paid just a little extra for the interior entry. The pool closes at 10PM (outside pool closes at midnight) and there was no detectable noise in our room from the pool -- but our room (#117) was furthest away from the pool, at least on the first floor. There's an elevator here as well.

The inside pool was (for us) VERY warm each night. Aesthetically, it's not great, but it's clean and in very good shape. Mainly, the surrounding walls are cement, with some ceramic tile. No slide frills; just a triangle-shaped pool. The chlorine was MILD -- it's in there but it won't bleach your brains out due to the strong odor (like a lot of other hotels). I was able to swim with my eyes open under water with no burning. The pool is surrounded by chairs plus some tables. The hottub area appeared OK (but in general these 'love stew pots' leave me wanting to yak.) NOTE: This is a smoking area, even though all rooms are non-smoking. We hate second-hand smoke, but it wasn't much of a bother in this three-story high area. The outside pool appeared OK too, but we didn't use it.

There's plenty of vending on site, plus paid laundry and a medication dispenser. And billions of brochures, discount tickets, etc. (NOTE: I believe all hotels get the "Pigeon Forge Channel" that showcases much of what's going on in town.)

The desk staff was courteous. Please Remember To Treat Them Nicely!!! We had no trouble getting service, and we didn't make trouble by copping an attitude. The overall location was highly convenient, easy to find, and yet for being on the main strip, very very quite - no city noise to report (again, we had an interior room; I'm sure that helped). Ambient noise from adjacent rooms was very minimal. (Just remember: You can't choose your neighbors, your parents, or your elected officials.)

What we didn't like was...
* Continental breakfast was poor. Not as many choices as other hotels (e.g. two cereals, no juice, etc.);
* Internet access was inconsistent and usually slow-speed;
* Smoking in the pool area;
* No pool towels - bring your own room towels instead;
* Room had soap but no shampoo;
* There was a pad of paper but no pen.
* The HBO guide was last month's - not that we cared to watch TV, but they should keep that info fresh.

TIPS:
* Though ours was clean, spend $2 on a shower curtain at a dollar store and use it on the inside. They probably don't get those things real clean.
* This hotel has two-story townhouse style suites available - I didn't see one directly but the photo looks nice (w/spiral staircase).
* With a fridge and microwave, pack some snacks and save money.
* With gas prices up and tourism down, call *any* hotel and negotiate. Example: If you're booking for Thursday night, reserve a hotel a week or so in advance. Then call around to other (nicer) hotels and negotiate. You have a sure thing booked, and if you get a better deal, call the first place no less than 24 hours in advance and cancel.
* Before you leave your house, unplug your wife's and daughter(s)' iron, curling iron, etc.

NOTE: I do not work in the hospitality industry. I AM tired of one review being 5 stars and the next being 1 or 2 for the same place. I hope this objectivity and detail helps. I would stay here again, but for the price you may do better. Also, "your mileage may vary" if you come here. Wherever you stay, be nice to the staff.

  • Liked — Overall a reasonable value.
  • Disliked — Limited continental breakfast and poor wireless Internet
  • Stayed May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Jodeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Toni Inn

Property: Best Western Toni Inn
Address: 3810 Parkway, Pigeon Forge, TN 37863-3816 (Formerly BEST WESTERN Toni Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool
Hotel Style:
#21 Family Hotel in Pigeon Forge
#24 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Toni Inn 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
The very finest in accommodations are right in the heart of Pigeon Forge and the Great Smoky Mountains. Our ideal location in the foothills of the Great Smoky Mountain National Park is only 10 miles from the Sugarlands Welcome Center entrance. Outlet Shopping centers are just minutes away and a very convenient drive or trolley ride from us. For that special occasion, romantic weekend or well planned family vacation, Best Western Toni Inn in Pigeon Forge offers a variety of hotel accommodations and amenities sure to please all travelers. Free Hot Continental Breakfast • Family Rooms • Whirlpool Rooms • Non-Smoking Rooms • Queen and King Beds • In-room Coffee Makers, Microwaves and Small Refrigerators • Hairdryers • Flat Screen Televisions • Free Premium Movie Channel & Wireless Internet • Heated Indoor and Outdoor Swimming Pools and Hot Tubs. ELEVATOR. ... more   less 
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Also Known As:
Best Western Toni Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

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