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“We always stay here-”

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Best Western Plaza Inn
Ranked #15 of 91 Hotels in Pigeon Forge
Certificate of Excellence
Sylva, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“We always stay here-”
Reviewed March 31, 2014

Our family always stays at this hotel when we come over for a weekend getaway. We love the indoor pool rooms, the beds are comfortable, the pillows are nice and our experience has always been positive. Our recent stay was a rainy Saturday and the indoor pool was 'the place' to be. My only complaint was lack of parental supervision for some of the children in the pool. We try to be respectful and just wish it were reciprocated in all settings-again, not the hotel's issue. We love the fact that at 10pm (or very shortly thereafter) the pool IS closed and it does get quiet- the indoor pool rooms do echo a bit, but that's to be expected. This hotel serves quite the impressive free continental breakfast, my only suggestion there is to expand the building to accomodate more people, or glass in the outdoor seating...again-minor. We stay here at least 3-4 times a year, always satisfied. If you expect Ritz Carlton, it isn't for you. It's clean, it's comfortable and it's inexpensive for what you get. No frills, just working class accomodations.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Meg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Best Western Plaza Inn, responded to this review, April 24, 2014
Dear Meg W,
Thank you for your loyalty and taking the time to review our property. I am glad to hear that you all had another good stay with us and you “always stay here”. We look forward to seeing you folks again.

Thanks,
Michael Stienbarger (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,643 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
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Stickney
1 review
Reviewed March 31, 2014

The maid for our room didn't seem to want to do anything, even make the beds. She didn't vacuum, because the plaster from the hole in the wall when we checked in was still there when we checked out. She asked us if we wanted anything done in the room and I told her to change the towels and make the beds. She DID give us extra towels for the pool.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Best Western Plaza Inn, responded to this review, April 24, 2014
Dear Mary S,
Thank you for your review. I am sorry to hear of the issues you had with your stay. I believe there might have been a miscommunication with the maid service you requested at check in. On you registration there is an option to choose Full Service, Light Touch, or No maid. Full Service is standard where the rooms will be cleaned each day. Light Touch the housekeeper will just trade out towels and take out the trash. No maid is no service at all. I would have to look at your registration to find out for sure but the Housekeeper will just do what is instructed on the registration unless a guest notifies us otherwise. Thank you again and we look forward to seeing you folks the next time you are in Pigeon Forge, TN.


Thanks,
Michael Stienbarger (GM)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Champaign, Illinois
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 31, 2014

We reserved this hotel because the price was very good and the reviews of the hotel were overwhelmingly positive. We thought it would be okay, but we left wishing we had chose somewhere else. There was nothing overly wrong with it, but nothing that jumped out at us as being great either. The biggest complaint for us was that the beds were really hard. The facility is definitely showing its age. Breakfast was okay, it is hard to complain about something that is free, but some added variety and more fresh fruit would have improved it. The indoor pool area was definitely run down, and not big enough to accommodate all of the guests when the outdoor pools are not able to be used.

Bottom line, for a basic hotel stay this place is just fine, but it is not anything more than that.

Room Tip: Jacuzzi room with queen beds has a lot of extra space.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YoungTravelingMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Best Western Plaza Inn, responded to this review, April 24, 2014
Dear YoungTravelingMom,
Thank you for taking the time to review our property. I am sorry to hear that you didn’t have a good stay with us. There are definitely newer properties in the area I would not argue with that but with the exception of a resort our indoor pool is equal to if not larger than most in Pigeon Forge. There is no doubt that Spring Break is going to bring in a lot of families and kids love to swim which will cause the pools to be congested. Our complimentary Hot Breakfast offers Coffee, Juices, Scrambled Eggs, Sausage, Waffles, Gravy & Biscuits, Pastries and more. We appreciate your opinion and look forward to you folks visiting the Pigeon Forge area again.

Thanks,
Michael Stienbarger (GM)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dayton tn
2 reviews
Reviewed March 31, 2014

I like to stay inside Gatlinburg, but couldn't find a room. We booked this hotel and were pleasantly surprised. Great room. It was very clean. I travel frequently and am pretty much a clean freak. Everything met my approval. I will stay again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank readingteachertn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Best Western Plaza Inn, responded to this review, April 18, 2014
Dear readingteachertn,
Thank you for taking the time to review our property. I am glad to hear that you all to a chance with us and had a great experience. I will relay the praise to our housekeeping staff they will appreciate it. We look forward to seeing you folks again.
Thank you,
Michael Stienbarger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
Reviewed March 31, 2014

This hotel has really nice rooms. A nice indoor pool but a little small for the size of the hotel. On our visit there was a lot of people drinking alcohol around the pool which I did not like for it was mostly little kids swimming. That is the only complaint I had. The outdoor pool looked really nice but still to cold to use it. Staff was nice. Breakfast was nice which included eggs, sausage, biscuits, cereal, donuts, etc..

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 702juliac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Best Western Plaza Inn, responded to this review, April 18, 2014
Dear 702juliac,
Thank you for taking the time to review our property. I am glad to hear that you all had a good stay with us. This year the weather has definitely delayed the normal time we open the outdoor pool. The weather has since been more cooperative thankfully and we were able to get one of the outdoor pools open. We look forward to seeing you folks again.
Thank you,
Michael Stienbarger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honaker, VA
Level Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 31, 2014

As a tourism expert, and "family man", I like super clean rooms, with good value. This property offered a good rate on a Friday evening, with better than avg. cont. breakfast. Kids loved the indoor pool, but caution if you stay in the interior rooms near the pool, it can be quiet loud if you want to go to bed early. I have found the Best Western brand to be consistent on cleanliness, and value throughout our travels in the South. Rooms were super clean, and could use a bit more décor, but that's kind of picky, very clean, just right for the family. Our room was in the interior/pool area and was a super spacious room too.

Room Tip: Call front desk of hotel direct, and ask for best rate, coupon books do work here as well. Cont. br...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Havefun7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Best Western Plaza Inn, responded to this review, April 18, 2014
Dear Havefun7,
Thanks for your 2nd review and again the nice comments. Glad to hear you all had a good stay. We look forward to seeing you folks again.
Thank you,
Michael Stienbarger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honaker, VA
Level Contributor
102 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 31, 2014

For the $ great stay, super clean rooms, and nice indoor pool for the kids, better than avg. cont. breakfast, great Friday night rate too. If staying in "interior rooms" at the indoor pool, this area may be a bit loud if you go to bed early, I would stay here again with my wife and kids.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Havefun7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, General Manager at Best Western Plaza Inn, responded to this review, April 18, 2014
Dear Havefun7,
Thanks for the review and the nice comments. I am glad to hear that you all had a good stay. We look forward to seeing you folks again.
Thank you,
Michael Stienbarger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plaza Inn

Property: Best Western Plaza Inn
Address: 3755 Parkway, Pigeon Forge, TN 37863-3813 (Formerly BEST WESTERN Plaza Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Pigeon Forge
#12 Romantic Hotel in Pigeon Forge
#15 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plaza Inn 2.5*
Number of rooms: 201
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Also Known As:
Best Western Plaza Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

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