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BEST WESTERN Plaza Inn
Ranked #17 of 90 Hotels in Pigeon Forge
Certificate of Excellence
Roanoke, Virginia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great stay”
5 of 5 bubbles Reviewed September 12, 2013 via mobile

Came into town for a convention and this was a very nice location. The internet leaves something to be desired. But for an exterior property it is to be expected as they try to cover their large property. Has 3 relaxing pools and hot tubs. Staff are amazing. I will stay here again when I return to Pigeon Forge

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timickus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,565 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
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English first
Woodstock, GA
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 12, 2013

This hotel was extremely clean and the staff was awesome. We stayed in the tower building behind the main hotel. Our room needed some serious updating especially in the bathroom. The wallpaper was peeling and the counter top needed to be replaced or caulked.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LindaTWoodstock_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradenton, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 7, 2013

Very nice Hotel, rooms were good in size, stayed in room w/ 2 queen beds, breakfast offered , 3 pools, 2 outside one indoor. walking distance to a lot of different shops and restaurants. Texas roadhouse and McAlister deli. across the street. Cracker Barrel short distance . Located on south end of Pigeon Forge about 7 miles to Gatlinburg. only downfall was the carpet which need a good cleaning or replaced. would recommend as a nice place to stay.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kevin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunbury, Ohio
2 reviews
4 of 5 bubbles Reviewed September 6, 2013

We travel a lot and stay at Best Westerns as much as possible. The staff is friendly and helpful and with discounts such as AAA or the Best Western card, rates are very reasonable. Breakfasts are fresh, plentiful and good quality. Pools are clean. Rooms are clean and room service good. Most rooms have refridgerator, microwave, and cable TV. We don't use WiFi which is available most places. Once we find a good hotel change, we have no reason to change. Best Western gets my business for value, cleanliness and staffing.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank PuddinTain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Battle Creek, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed September 5, 2013

Rooms were so bad we shortened our trip. First room had stained carpets and smelled like pet urine. 2nd room had so many issues. SMH. We checked out a day early it was so disappointing. The hotel staff was somewhat helpful. The manager "couldnt believe the rooms to be dirty" I offered to show him ours. I had cleaned it myself the first night so we could shower from traveling and go sight seeing. Cracks on the shower walls by the water faucets. Not recommended

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank TheWiz1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mc calla, United States
1 review
3 of 5 bubbles Reviewed September 5, 2013

this hotel has a great staff and it is in a great location. Very good value for your money and the bed was very comfortable...newer... I would rate it average plus. We are a retired couple looking to save our money yet still desiring a quality place for the money and this hotel fits the bill!!!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Sofia Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksboro, Tennessee
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

At checkin, I had an additional coupon for 10 or 15% off and the gentleman working happily applied the additional discount, which was very kind as we have 2 small children and live on a budget. The pool area was fantastic, especially the indoor pool! Other experiences with indoor pools have been poor due to the concentration of chlorine in the air, but this one was well ventilated! The only problems we had was poor parking by others staying there in a lot too small, and having a very difficult time backing out of our space. Also, the window unit for the AC was probably original to the building and it was either freezing cold, or burning up, there was no comfort zone. The outlets in the room were loose and our lamp and phone chargers fell out easily. Also, the Internet was very, VERY sketchy and after 10:00 pm, quit working all together. That was very disappointing for us. Other than those fairly minor issues, the hotel was great and we look forward to booking with best western again, as this was our first experience.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crystal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plaza Inn

Property: BEST WESTERN Plaza Inn
Address: 3755 Parkway, Pigeon Forge, TN 37863-3813
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Pigeon Forge
#15 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Plaza Inn 2.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Best Western Plaza Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

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