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“Two Days and Nites”

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Best Western Plaza Inn
Ranked #15 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed September 2, 2012

My first time at this motel usually stay in an off the main road but searched week before Labor day and was crunched for a place do not recommend staying on main road in either Pigeon Forge or Gatlinburg rooms are very used as traffic is pretty heavy.First negative was the air conditioning we came in late after dinner to find it very humid and warm the thermostat was set at a cool 63,not a chance it would not run continuesly .It was late and didn't feel like having somebody in our room wrestling with it.Next day worked ok.Lots of noise from nearby rooms and forget the free breakfast can't get near the place to get in overcrowded and nobody will give when they finish.So next time back to a cabin not worth the savings.
+

Room Tip: Stay in a cabin pay a little more or a condo forget a motel
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  • Stayed: August 2012, traveled as a couple
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Thank bamabob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,670 - 1,676 of 1,850 reviews

Reviewed September 2, 2012

First, I got a great deal on this hotel. That was good. The location is good, However, this hotel is in 2 separate buildings and we had no idea that we were in what I believe it the newer area. So we walked up stairs with our suit cases to where we were directed and, no room. It was confusing and the front desk staff was uninterested that we were patrons.
Our room was ok. It was quiet, and clean. We had to walk outside to the indoor pool and it was overcrowded so the kids didn't swim. Since we were there very little the room served out purpose but we won't stay there again.

Room Tip: Ask specifically what building your are in.
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  • Stayed: December 2011, traveled with family
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Thank cruiselass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2012

This is the hotel that we took a croswell trip to the hotel was great and friendly. The indoor and outdoor pool was nice and the indoor pool has a hot tub in it. They have nice clean rooms. Great staff service.

Stayed: July 2012, traveled with family
Thank 20TIFFANY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2012

If Your Looking For CLEAN!! Look No Further.. As A Bonus You Get,Courteousness, Friendly & Roomy!! We Were In Room 523..Beautiful View Of Mountains From Our PRIVATE Balcony!! Our Room Was So CLEAN/Fresh!! Our Pillows So Big/Fluffy..I Got Lost On My Way There And They Helped Me WithOUT The Rush/I've Got Something Else To Do Feeling..They Even Printed Me Off A Map/Directions For My Trip Back Home(my gps died)lol... They Even Gave Us Pointers/ Suggestions & Coupons.. They Are So Awesome/CLEAN!!! Thank U Best Western Plaza Inn.. PS.Complimentary Breakfast Is In A Big Building All To It's Self With Seating Out/In Side.. VERY NICE!!

Room Tip: Ask For A Private Balcony.. U Wont Regret It!!
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  • Stayed: August 2012, traveled with family
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Thank SonyaNarramore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012

On reservation I requested a good view of mountains - & got it! Room was on 5th floor in back bldg. Spacious, clean room; Josefina (housekeeping) did a great job! Loved having a refrigerator & microwave in room; lots of counter space in bathroom. Hard to control air conditioner, got too cold or too hot - wasn't stable. Hotel clerks were very helpful (two guys at check in)!!! One other reason we chose BWestern was because breakfast was included; what a disappointment - the only fruit was canned peaches; how hard is it to include bananas, apples, etc...? Talk about cheap! (Food store is quick walk, one block - so we bought our own fruit.) Only "hot food" was gravy - every BWestern we've stayed in at least had scrambled eggs - but not this one. Pools were okay however, couldn't use hot tub at "our pool" - it didn't work; change name to "cold tub".

  • Stayed: August 2012, traveled with family
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3  Thank NPSightseer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2012

How come they have such a high rating an yet they have no cribs. That is certainly not a family friendly hotel.I am going there this week and very concerned that they have no crib. I spoke to a guy called Eric who does not seem to be friendly at all. Unfortunately I had already made a reservation and it was past the cancellation time. I do not wish to go through the trouble. So far the customer service from Eric has not been encouraging.

  • Stayed: August 2012, traveled with family
    • Service
Thank ATG777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2012

We had an amazing time great friendly service. My two young kids enjoyed the pool and breakfast. The bed were comfortable and clean. The hotel was very clean and well maintained. We had a great time. I suggest to eat at mama's farmhouse great food and service.

  • Stayed: August 2012
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Thank kam0810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plaza Inn

Address: 3755 Parkway, Pigeon Forge, TN 37863-3813 (Formerly BEST WESTERN Plaza Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Pigeon Forge
#12 Romantic Hotel in Pigeon Forge
#15 Family Hotel in Pigeon Forge
Price Range: $75 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plaza Inn 2.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Best Western Plaza Hotel Pigeon Forge
Best Western Pigeon Forge
Pigeon Forge Best Western

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