We rented 5 of the pedestal cottages for a family Christmas vacation. The resort was not full so the property was very quiet & peaceful. All of the staff that we encountered was friendly and helpful. The front office staff was especially helpful in getting discount tickets to a couple of events and shows in town. Our kids really enjoyed the indoor pool. We rented the banquet room for our Christmas diner and it was great. The room had a full kitchen, lots of tables and chairs, clean bathrooms, charcoal grill and a flat screen TV. The view of the area mountains was beautiful.
The floor plans of the cottages were comfortable and practical but the furniture and decor could use a little updating. They were generally clean however there were spider webs in all of the ceiling corners. We did experience some serious maintenance problems. The roof leaked in the bedroom of one cottage and it rained on the heads of our grandparents. They had to repack their things and move to another building which was a major hassle. The maintenance guys were helpful in moving their stuff. A couple of days later the plumbing in another cottage backed up and required an all day repair job.
One of the burners didn't work on our stove, and we had to run each dryer load twice in order to get the clothes completely dry. All of the other appliances worked well but are beginning to show signs of wear and tear. The mattress was just okay - not the best but not the worst.
Generally, after we got through the roof leak and plumbing issues, the accommodations, though not luxurious, were sufficient, clean, comfortable and a good value for a family vacation.
I would recommend Sunrise Ridge to anyone looking for basic, clean and affordable accommodations. If you are looking for luxury, you probably need to go elsewhere.
- Also Known As:
- Sunrise Ridge Hotel Pigeon Forge