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“Absolutely Wonderful - Couldn't Ask For More”

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The Inn at Christmas Place
Ranked #3 of 92 Hotels in Pigeon Forge
Certificate of Excellence
GreenLeadersBronze level
Reviewed August 4, 2009

My family stayed here in July on our vacation and I will have to say we were totally impressed. The check in was relatively easy. We arrived early, however our rooms were not going to be ready until 3:30. But they did all the paperwork and we went to an early dinner and ate and then when we went back our rooms were ready. We had requested two rooms as close together as possible with a view of the strip. We were side by side and the rooms had two Queen beds. The beds were extremely comfortable, probably some of the most comfortable beds we've ever slept on on vacation. We had a balcony that was good size facing the beautiful courtyard and strip. We never noticed any outside noise from the parkway at all. Everyone that works at this hotel is extremely nice. They have doormen that open your doors for you and always greet you with a smile. There was a guy out at the pool one morning when we were out there, testing water levels and such and he was extremely nice. He spent about 30 minutes just chatting with me and my family and telling us about the hotel. There are evidently pictures of Santa on each floor and they all have a hidden picture in them of the nativity scene except one. So of course we had to check that out. The pool areas were wonderful. There is a slide for the outdoor pool that my daughter loved. The indoor pool is nice and is open 24 hours and there is a hot tub inside by the indoor pool that was also wonderful, roomy and great temperature. The hotel is within walking distance of a lot of restaurants and just a few doors up from MagiQuest. They offer a full breakfast buffet if you stay there that is complimentary. And let me tell you this is a full breakfast. They have an omelet station where they will fix you whatever type of omelet you want. My husband and mom enjoyed this. Then there is biscuits, gravy, sugar cured ham, fried potatoes, waffles, Krispy Kreme donuts, cereal, toast, bagels, orange juice, apple juice, milk, coffee (several kinds). You can't beat it! We ate there every morning to save money except the morning we left. I would highly recommend this hotel. We will stay here when we visit or at Riverstone Resort if we need more room and want to stay in just one room. Thanks for a wonderful trip, we miss the area already. See you soon!

  • Stayed: July 2009, traveled with family
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Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,956 - 1,962 of 2,114 reviews

Reviewed August 4, 2009

The hotel was more than advertised. The rooms were very tastefully decorated and the beds were to "die" for....we even bought some pillows! The staff was delightful and very accommodating. The walls were not thin nor was the hotel noisy as mentioned in a comment above. It was our 37th anniversary and The Inn at Christmas Place was a wonderful place to celebrate. We will definitely return!

  • Stayed: July 2009, traveled as a couple
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Thank Purplee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2009

We booked this hotel because it was new and we hoped it would have modern sound- proofing technology, comfortable beds, and nice amenities. We were very disappointed. It's expensive for Pigeon Forge and you do not get what you pay for. Check-in is at 3:00pm but our room wasn't ready until 5:30pm. We were excited to have a room with a balcony and courtyard view until we found out that meant we heard LOUD traffic noise ALL NIGHT LONG! The rooms all have self-closing doors which means they automatically slam shut - LOUDLY. Many guests choose to give their door an extra pull so it really slams shut loudly. There were kids running, yelling and goofing around in the hallways until 1:00am every night. The queen beds were comfortable, however both types of pillows were extremely uncomfortable. The firm pillow felt like a folded towel and the soft pillow felt like a bag of cottonballs. The cot is a joke! Most hotels we've stayed in have given us a nice twin size mattress in a sturdy frame. At this hotel, for $10 extra a night you get a flimsy metal frame with a thin, cheap pad that looks like it belongs on a hospital stretcher. You have to put the bedding on it yourself. The room is very dark even with the curtains open, all three dim lamps turned on and the overhead light by the door turned on. The LCD flat screen TV is the smallest one we've ever seen. The breakfast was pretty good but got old fast during our week stay. The fitness room has 2 bikes, 2 squeaky treadmills, and 2 ellipticals (1 broken). The pools were nice, but the hot tub was constantly full of kids. We found it disgusting to see diapered kids playing in the hot tub. The door greeters were a waste in our opinion. We can push the handicap automatic door buttom just as well as they can. They would be put to better use monitoring the hallways and pool areas. Don't waste your money here!!

  • Stayed: July 2009, traveled with family
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9  Thank ScoobySDoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnatChristmasPlace, General Manager at The Inn at Christmas Place, responded to this reviewResponded August 6, 2009

We apologize for not meeting your expectations. Check-in is at 4:00 pm, and we have spoken with the Executive Housekeeper about the situation. The hotel is located right off the main parkway, as is most other hotels in the area, and sometimes traffic can be a little noisy especially during peak-seasons like the summer. We have adjusted the tension on all of the doors again to prevent people from slamming them. Children can be boisterous sometimes, but the Manager on Duty will address the situation with the family as long as it is brought to their attention. We provide two different sets of pillows on each bed to satisfy each particular guest and make them as relaxed as possible. The roll-away beds are aluminum-framed and are meant to be more comfortable than others. They are also customary cots used in most hotels. The lighting throughout the hotel has been recommended by architectural and engineering firms ensuring quality. Our first-rate LCD flat screen TVs are 27 inches. We have a full-time maintenance crew on-hand 24 hours a day and are available upon request. Our greeters and bellmen are appreciated by most guests because of their sincere hospitality and are proactive in establishing an incomparable guest experience. If we are made aware of concerns, we like to address them as soon as possible so our guests can enjoy their entire visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2009

It is clean, cute with all the Christmas stuff, readings for kids, trees in rooms, but our room faced the main road, it was loud, very loud. You could hear doors slamming, and it is beyond me why people can't close a door quietly.

  • Stayed: June 2009, traveled with family
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2  Thank supportALS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InnatChristmasPlace, General Manager at The Inn at Christmas Place, responded to this reviewResponded August 6, 2009

Our hotel is located on the main parkway in the middle of Pigeon Forge and sometimes traffic can be noisy especially during peak-seasons. We adjusted the tension on all the doors to inhibit guests from slamming them.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 28, 2009

Awsome!! We have never stayed in a nicer hotel. The staff was extremely nice, the rooms extremely clean and nice. We had a beautiful view , the landscaping beautiful.The complimentary breakfast was wonderfull. The lobby was decorated beautifully.

  • Stayed: June 2009, traveled with family
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1  Thank butcher24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2009

This is by far the best hotel ever!!!!From the beautiful decor,awesome breakfast,extremely friendly staff,and very clean rooms.The pools both indoor and outdoor were great.Our two boys ages 10 and 12 loved it!!when you're there don't miss the "Singing Santa"!Not only does he have an amazing voice,but he is genuinely warm
with people of all ages.This hotel by far is the best.This will be the only hotel that we will
stay in when we come down to Pigeon Forge again!!

  • Stayed: July 2009, traveled with family
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1  Thank diamondgirl0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2009

The inn is 100 percent worth the value!! Dont pass it up for something alittle cheeper!

My husband and i come down to p forge from Kentucky once a month for shopping. Dollywood and sometimes he for golf, I have a small disability dog that travels with me.

We all three were treated great! We have travel in this area for 25 years and this place is the best by far that you will find!!!!

All of the employees were so professional and kind. One thing that is so important to us is a feeling of safe and secure, we sure had it here we took a walk at 12 am around the property and sat out in the courtyard. If you appreciated great landscaping and decor then get ready for a real treat!!

I have loved for years to shop at the christmas place and staying here is like shopping and the Chritmas Place and staying all night!!

We have stayed in the same hotel for around the last four years which was very nice! but for around 50.00 more than the others to stay here is a MUST!!!

AS I STATED ABOVE WE HAVE A SMALL HELP DOG WE TRAVEL WITH AND BELIEVE ME WE HAVE STAYED IN CHEEPER PLACES THAT ARE SO SO RUDE LIKE WE ARE SECOND CLASS. WELL BELIEVE ME I AM NOT SECOND CLASS!!! AND THE INN TREATED ME WITH RESPECT, JUST LIKE A FRIEND!!

From the coffee to the parking everything was FIRST CLASS!

PLEASE DONT PASS THIS UP FOR SOMETHING ALITTLE CHEEPER!! IT WILL BE YOUR LOSS!!

I also read a review of the Christmas Place about a bad experience with a help dog, well as for me we have been in several times with our help dog and have ALWAYS BEEN TREATED WONDERFUL!! so go in and shop they are great!!!!!!

K AND G
from Kentucky

  • Stayed: July 2009, traveled as a couple
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3  Thank SHOPGIRL65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Inn at Christmas Place

Address: 119 Christmas Tree Lane, PO Box 958, Pigeon Forge, TN 37863-3365
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Pigeon Forge
#1 Romantic Hotel in Pigeon Forge
#4 Green Hotel in Pigeon Forge
#12 Business Hotel in Pigeon Forge
Price Range: $145 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Inn at Christmas Place 3*
Number of rooms: 145
Official Description (provided by the hotel):
With the old-world charm and elegance of a picturesque Bavarian hotel, The Inn at Christmas Place is your number one destination for a memorable experience. Located just across from its namesake, The Incredible Christmas Place, The Inn offers many unique features, including year-round Christmas decor and beautiful, themed suites. Performances by a two-story glockenspiel, outstanding amenities, and our friendly staff make The Inn at Christmas Place your place to create memories to last a lifetime. ... more   less 
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Also Known As:
The Inn At Christmas Place Hotel Pigeon Forge
Hotel At Christmas Place
At Christmas Place Hotel

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