My husband and I had stayed one night in the cabin previously, so we decided to book for a long weekend (3 nights), hoping that things had improved. The cabin is literally on the edge of the parking lot, but it is right on the creek bank with a private porch with a hot tub. Plus, the location is convenient, so we gave it another try. We didn't arrive until 2:00 a.m. on our first night. They left a key for us, but it didn't fit the lock. The office closes at night, so be sure you have everything you need before 10:00 pm! They posted 2 emergency numbers on the office door, so we called the first one and got voicemail (they never returned our call). We called the second one, and a nice woman came in about 30 minutes to let us in. She told us that the management had just had the key made, but had neglected to test it in the door before putting it out for us. The woman also insinuated that the owners don't answer the phone after hours so everyone has to call her instead. She was friendly enough, but offered no apology other than complaining about the owners the whole time. In fact, we didn't receive an apology from anyone the rest of our stay, or any offer to make restitution for our trouble.
The cabin was really dirty and the decor leaves something to be desired. There are spackled holes in the wall where the towel racks should be, so there is nowhere to put your towels other than on the sink - oh wait - there is one hook on the wall. The baseboards and walls in the bathroom are FILTHY! The baseboards are caked with dirt and hair, and there were yellowish dried drips down the wall that looked like urine. Furthermore, there isn't a single drawer in which to put any of your clothes, and the closet didn't have any hangers in it. Our clothes stayed in our suitcase (on the floor because there is nowhere to put your luggage) or draped across the back of the sofa.
Our favorite part of the cabin is the private porch with the hot tub. There are no instructions for the hot tub, so you just have to wing it. Sometimes it would turn on, sometimes it wouldn't. Sometimes it would turn OFF, and sometimes it wouldn't! There are always stink bugs in and around the hot tub, so you have to get them out of the water before you get in. We picked up the floating chlorine dispenser out of the water, and it had rings of dirt all around it. There wasn't a speck of chlorine in the dispenser, and no trace of an odor that would indicate the water had any in it either. I was grossed out.
The most ironic thing is that they leave a tip envelope on the table EXPECTING you to tip the housekeeping staff. I have no problem with tipping for good service, but we DIDN'T RECEIVE ANY HOUSEKEEPING SERVICE THE ENTIRE 3 DAYS WE WERE THERE! We didn't see a single cleaning person the entire time, and thank God we had enough towels to last 3 days.
No one told us what the checkout time was, and there is nothing in the cabin that would indicate this. So on our last morning, I called the office at 10:00 a.m. to inquire. No answer. So, I sat on the porch with my coffee until 11:00 a.m. and called again. I was then told that checkout is 11:00 a.m., and that she would give us 10 minutes before charging us another night! I have a long fuse, but at this point, I was OVER IT! I told her, considering that we had waited 30 minutes in the parking lot in the middle of the night for the correct key upon check-in, that no one had told us when checkout was, that the office was closed randomly with no schedule, and we hadn't received any cleaning service, it was the least she could do to give us enough time to pack. She reluctantly gave us until noon. I was surprised because we checked out on a Monday morning and the hotel was practically empty by that time. It's not like they had really limited time to get the place cleaned up, especially since they didn't appear to clean it prior to our stay! We got out of there by noon, and when we stopped to drop off our key....SURPRISE!....the office was locked and there was no one in sight! We had also realized that we had been overcharged compared to what my original reservation quote said. We never could get anyone to give us a detailed printout of our charges. I'm assuming it was this "resort fee" that other reviews have mentioned.
I'm really bummed, because I love the location of this cabin. If they would clean it up, paint the walls, provide a bureau or some hangers for your clothes, and clean the hot tub every now and then we might be back. Otherwise, we will find somewhere else to stay in the future. I have a sneaking suspicion that most of the rave reviews of this place are done by friends and family! Can't prove it, but still......
- Official Description (provided by the hotel):
- We are located in the heart of Pigeon Forge at traffic light 6. We are in walking distance to food and attractions. Beautiful Views and plenty of things to do with the family. We offer rooms with: 1 or 2 queen beds, 2 double beds, king rooms with Jacuzzi, cabin and 2 or 3 bedroom condos. Come see us and feed our ducks! ... more less
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- Also Known As:
- River Place Inn And Cabins
- River Place Inn & Cabins Hotel Pigeon Forge
- River Place Hotel Condos