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“Rustic Retreat”

Review of Rustic Retreat

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Average
6 reviews
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Overview
Cabin -
2 Bedrooms, 2 Bathrooms, Sleeps 8
Pigeon Forge, Tennessee

Reviews from our community

Average - based on 6 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
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English first
kimberlyb...
1 review
“Rustic Retreat”
Reviewed May 19, 2017 for a stay in May 2017

We stayed in the Rustic Retreat cabin. We enjoyed our stay! Cabin was clean and the view was amazing from the front balconies. The back balconies had the wooded view which was nice for privacy in the hot tub.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
May 22, 2017
Dear kimberlybV6661VF,

Thank you for taking the time to leave a review on your recent stay at Rustic Retreat. We are happy we were able to meet your expectations and you enjoyed your time with us. We strive to make every stay a pleasant one and genuinely appreciate you choosing us for your Smoky Mountain vacation. We look forward to the opportunity to have you with us again in the future.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2016 for a stay in December 2016

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Dec 23, 2016
Dear Nlam14,

On behalf of the staff, management, and myself, please accept our sincerest apologies for the issues you encountered during your stay with us at Rustic Retreat. We have spoken with the vendor responsible for the delay and are taking your report very seriously. We wish to assure you that this is certainly not our typical guests’ experience. We always want to exceed your expectations and make your stay as comfortable and relaxing as possible. We hope that you give us the opportunity to show you a much better experience on a future stay.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

Travelers are raving about these Pigeon Forge hotels

Reviewed December 20, 2016 for a stay in December 2016

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Dec 23, 2016
Dear TripAdvisor member,

Thank you for taking the time to share your recent experience with us at Rustic Retreat. We regret that you were disappointed by some aspects of your stay. Please accept our apologies for what is not indicative of our service levels and we can assure you that our housekeeping department is taking your feedback seriously. We are grateful that you chose to spend your vacation with us. We hope to welcome you and your family back to provide you with an exceptional level of service on your next trip to the Smoky Mountains.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
1 review
“Nice cabin with a few exceptions...”
Reviewed November 14, 2016 for a stay in November 2016

Stayed at Rustic Retreat for the weekend with my family. The cabin was nice and the resort was nice -- breathtaking views, but the cabin is about 12 miles out from stoplight #3 in Pigeon Forge and up some steep mountain terrain. We were counting on the sleep sofa for sleeping arrangments but the sleep sofa was not usable, no mattress. The electric fireplace made a rattling noise after it had been running for about 10 minutes and the kitchen faucet needs some work. There was an internet wireless router in the cabin but when I called about accessing it, they informed me that internet was not available in the cabin. With a little work, this cabin could be great if you don't mind being that far out of town.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The views from the cabin
Liked least: No internet, sleep sofa not usable, distance from town
Traveling group: Spouse/Partner
Your age range 50-64
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 15, 2016
Dear TripAdvisor member,

Thank you for taking the time to share your recent experience with us at Rustic Retreat. We regret that you were disappointed by some aspects of your stay. Please accept our apologies for what is not indicative of our service levels and we can assure you that our housekeeping and maintenance department is taking your feedback seriously. We are grateful that you chose to spend your vacation with us. We hope to welcome you and your family back to provide you with an exceptional level of service on your next trip to the Smoky Mountains.

Yours in hospitality,
Amy P
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2015 for a stay in July 2015
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Young singles Friends getaway
A romantic getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Management Response
Dec 6, 2015
Dear Z9212TVjudym,

What a pleasure it was having you stay at Rustic Retreat! Thank you so much for the terrific review. The views are spectacular and our black bears love to pop in from time to time. We look forward to welcoming you back again soon!

Thanks,
Jeff G
Area General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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