I chose this outfit because of reviews here.I was not disappointed. It took about an hour to get there from Pigeon Forge.When you arrive they give you a helmet and life jacket before you board the bus. The first thing I noticed when I got on the bus was this sour water smell. This was the only bad thing I could tell you. But I also don't know how they could prevent it. Anyway, you take a short bus trip to the river it may have lasted 10 minutes. Here they will give you all you need to know about paddling and what to do during the trip.You have to help carry the raft in the water it wasn't a problem for us and we only had 3 people in our group one of which is 11.The guide and the person he was training also helped.After your first rapid, which we were drenched, they have someone there to take pictures. It was a mixture of rapids and times of floating. During the floating you were allowed to swim along the raft.We had a great guide who was playful and liked to cut up, at one point threw my daughter in the river.They also did some surfing. If for nothing us go for that.When you arrive back at there main office they have restrooms to change in and you can purchase pictures that they will put on disk for you to make your own copies.We bought 10 pictures which were around 26.00. The rafting cost around 100.00 for the three of us. It was by far the best thing we did in while on vactaion. The largest class rapid was a 4. We felt like we could have handled more than that and this was our first whitewater rafting experience.