We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible outdated!”
Review of Laurel Crest

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Laurel Crest
Ranked #42 of 91 Hotels in Pigeon Forge
GreenLeadersBronze level
Perryville, Kentucky, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Horrible outdated!”
Reviewed August 27, 2013

We stay here thru a time share presentation. We were told we were getting a queen size bed, we got a double. My husband let my daughter and I sleep in the bedroom while he slept on the fold out couch. There were springs sticking out of the 1/2 inch thick mattress top and our mattress was so old that springs were sticking out of it and we would roll towards the middle of the bed it was so worn out. Our "great" view were about 20 air conditioners and a basketball court. The bathroom was so small that the tub, toilet and sink maybe had a inch room in between them. The couch was older than I was and then had a wicker lawn chair to make up for it. The TV's were so small and old it wasn't worth watching. Very Very disappointed in this hotel. This is where people buy timeshares and spends thousands of dollars to stay here! I would never stay here or recommend anyone!

Room Tip: There are no good rooms!
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jessica E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Laurel Crest, responded to this review, August 29, 2013
Hello Jessica E,

At Laurel Crest, we are committed to the highest standards of quality and cleanliness. Your review certainly concerns us. Please contact us at info@bluegreenvacations.com so we can learn more about your particular experience. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

360 reviews from our community

Traveler rating
    105
    122
    71
    31
    31
See reviews for
168
106
3
2
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level 5 Contributor
70 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 15, 2013 via mobile

We booked this room thru a marketing deportment. We were told we had a two room condo with great views, 24 hour security at the gate and so on. When we arrived there was no security and only saw them at the gate on our 3rd night of staying here. Our two room condo was two separate rooms, with one key to open all 3 doors to get to it, leaving our small children in there own one bedroom area. The views to our room Were air conditioners and some tRees. The carpeting was torn and buckled in places, screens were torn and our shower curtain was ripped. I can say they did fix the screen and shower curtain. The pool towels Were small and torn.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crzymorgs4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Laurel Crest, responded to this review, August 29, 2013
Hello crzymorgs4,

Thank you for taking the time to review your stay at Laurel Crest Resort. We regret to learn that we did not provide the outstanding experience that you expected. We are committed to providing our guests with world-class accommodations and service. We would like to learn more about your particular experience. Please contact us at info@bluegreenvacations.com. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Pigeon Forge hotels

Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 4, 2013

I would stay there again. It wasn't the fanciest nor a budget facility. The four of us there played Dominoes in the late hours in the dining area and the receptionist turned the lights on for us. It was very comfortable.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dustitrail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Laurel Crest, responded to this review, August 29, 2013
Hello Dustitrail,

Thank you for sharing your experience at Laurel Crest. We are delighted that you enjoyed your stay and would return again. Thank you for your kind words regarding the staff as we aim to provide all guests with outstanding service. We look forward to welcoming you back on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fishers, Indiana
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 1, 2013

One of our friends allowed us to use their timeshare here and we were able to stay for 4 nights. Although the room was very small, we didn't spend much time there during the day. Or room overlooked a pool and hot tub area which was nice to have close by. The staff in the office was very nice and Holly was great! She gave us tips and advice on what to do since it was our first time there. Check in was quick and easy and we were able to stay in the same room even though our reservations were under two different names. Staying there also gave us the opportunity to have discounts on shows and other activities in the area as well.

We made sure to do the Wine Trail and the Lumberjack Feud Dinner Show.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Laurel Crest, responded to this review, August 29, 2013
Hello Jason L,

Thank you for reviewing your stay at Laurel Crest. We are happy that you had a good time at our resort and were able to take in the Pigeon Forge area. Your kind words regarding our staff are much appreciated. We are glad you had a good experience at check-in and we were able to keep you in the same room for the duration of your stay. We would love to welcome you back on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2013

We stayed here thanks to my friend's time share. We had the small 1BR/1 bath. It was really small but fine for just 2 people. The place was outdated (tube television, old stove). Check-in was easy. Our room overlooked the 2nd pool. There were people out there until late every night. We had to book our room under 2 different reservations but were able to stay in the same unit. Holly at the activities desk was AMAZING! She answered all of our questions (there were many since we had never been to Pigeon Forge before) and gave us great advice on things to do.

I recommend the wine trail and the Lumberjack Feud.

Room Tip: I heard that building 1 and 4 had been remodeled.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coachjackiemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Laurel Crest, responded to this review, August 29, 2013
Hello coachjackiemc,

Thank you for sharing your experience at Laurel Crest. We are glad to hear that you enjoyed your stay with us. We appreciate your compliments regarding Holly at the Activities Desk. We hope you will come visit us again on your return to Pigeon Forge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 26, 2013 via mobile

Pros-pool open late-3 pools to choose from-all pots pans silverware are supplied-washer & dryer free to use
Cons-parking lots are crammed-rooms are small-you have to pay for fresh towels-check in is @4pm(we arrived at 345pm and had to wait till 4 on the dot to check in)-check out is 10am sharp(have been told by ppl 1001am they are calling your room reminding you its time to check out)- playground area is actually A swing and slide

Was also very displeased with the fact that when i checked in i was told i had to attend a new owners orientation thing. Was told 1 hour NOPE 2 hours later were walking out w a $80 gift card. Rather than lie to me they could have just said i had to sit thru another 2 hour long rant on them trying to get me to buy more.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mclaugh56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Level 6 Contributor
164 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed July 19, 2013

We have owned a fixed week for many years . We like that the room has been upgraded some, but feel that the management should not bug us to attend an update meeting. After they asked 3 times about it I finally had to be rude and say I didn't want to be bothered. We do not want to spend any more money on a time share.
The size of the 1 bedroom is quite small. When we made the couch into the bed. There is no room for walking or even sitting at the dining table. This proves to be a problem with larger children.
Laurel Crest is in a nice location off the main drag, and the pools are nice. They did not have any scheduled events for kids which they had in the past. The only thing we were aware of is a pool party which was canceled due to thunderstorm.

Room Tip: one bedrooms are small If you plan to use couch for extra sleeping the mattress is thin and once it...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gypsydixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Pigeon Forge
1.9 mi away
Holiday Inn Pigeon Forge
Holiday Inn Pigeon Forge
#75 of 91 in Pigeon Forge
550 reviews
1.6 mi away
MainStay Suites
MainStay Suites
#7 of 91 in Pigeon Forge
616 reviews
2.6 mi away
All Season Suites
All Season Suites
#36 of 91 in Pigeon Forge
762 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Clarion Inn Dollywood Area
Clarion Inn Dollywood Area
#5 of 91 in Pigeon Forge
2,362 reviews
1.7 mi away
Black Fox Lodge
Black Fox Lodge
#17 of 91 in Pigeon Forge
126 reviews
7.8 mi away
Bluegreen Vacations Mountain Loft Resort, Ascend Resort Collection
Show Prices
Show Prices
Show Prices

Been to Laurel Crest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Laurel Crest

Property: Laurel Crest
Address: 2628 Laurel Crest Ln, Pigeon Forge, TN 37863-7718
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Pigeon Forge
#5 Green Hotel in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Laurel Crest 3.5*
Number of rooms: 290
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Expedia, TripOnline SA, Hotwire, Cheap Tickets and Cancelon so you can book your Laurel Crest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Laurel Crest Hotel Pigeon Forge
Laurel Crest Pigeon Forge

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing