We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Positive Experience”
Review of Willow Brook Lodge

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Willow Brook Lodge
Ranked #28 of 92 Hotels in Pigeon Forge
Certificate of Excellence
sparta, tn
1 review
“Positive Experience”
Reviewed January 13, 2008

My wife and I have stayed at Willow Brook many times in the last few years and have always been pleased with our visit. The rooms are neat and clean. Willow Brook is located in the center of Pigeon Forge, making it convenient to shopping and entertainment.
Some hotels are not sleep friendly. Not the case of Willow Brook. The beds are comfortable and we have always gotten a good nights rest. All rooms we have stayed in are well maintained.
Something to remember; this is a very good family oriented hotel. Accomodations are very nice, but it is not a luxury facility. When we visit Pigeon Forge, we spend our time out running around town or traveling up in the mountains, so Willow Brook works out just fine for crashing after a busy day. For families that expect constant catering from the staff, I suggest you go elsewhere and pay double for your room. For our money, this is a good value in a good location with nice accomodations and friendly, helpful staff.
We will be back.

  • Liked — Neat, Clean, up to date facilities, reasonable cost
  • Disliked — You have to pay for ice from the ice machine.
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rollinalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

500 reviews from our community

Traveler rating
    272
    141
    48
    24
    15
See reviews for
283
98
3
3
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • Any
English first
Huntsville, AL.
2 reviews
Reviewed January 12, 2008

Great place to stay, especially with kids. Very near everything, clean rooms, nice pool with kiddie pool and jacuzzi. The breakfast was great. Gravy and biscuits, cereal,muffins, oatmeal,fruit,coffee, juice and milk. That saved us a lot of money instead of eating out for breakfast every day.

  • Liked — clean rooms
  • Disliked — nothing
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mrdolphinfan13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KENTUCKY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2007

My family and I loved the Willow Brook and will be back. We had 3 children with us they had a ball in the pool and on the slide. On the second floor was also a game room which actually gave better prizes than the arcades in Piegon Forge. Loved the river behind the hotel. Definetly a place for families with young children to stay. The rooms where very clean. Your in close walking distants to do about anything. I found the ladies in the office to be quite nice and very helpful. Loved it and will be back!!!

  • Liked — balcony, pool, slide, view
  • Disliked — the is nothing negetive i can say about willow brook
  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank MELISSA859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 17, 2007

The staff was friendly. We had no river view, but if you walk behind the building you can see the river . One day our room wasnt cleaned. The lobby is locked from 11:00pm -7:00 am. The laundry room is locked also. Breakfast is not the best, my kids wanted to go out to eat. Not worth the money you pay for it,

  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelinggirl013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 12, 2007

We absolutly LOVED our stay at the Willow Brook Lodge. We checked in right after 3pm and were greated by a VERY FRIENDLY staff. They were very helpful and explained in detail where everything was w/ a map. We loved the rooms, very clean and comfortable. The pools were awesome and the kids LOVED the water slide. They also had a great breakfast. We are already planning a trip for next year with ALL of our family and plan on staying here!!!

  • Liked — Everything!!
  • Disliked — Nothing
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank ajspring00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, NC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 11, 2007

This was a nice hotel, it was pretty clean, and they had a nice pool with a slide and baby pool with mushroom fountain. The elevator was outside, and very easy to access from all rooms. Parking was not a problem, and you did not have to walk a long way to get to your car. Now to talk about the roomsl. They were nice and the bathroom had a double sink, and the toilets were clean, as was the shower. But, if you want a good view of the mountains you might want to check out another place. We thought we would be facing the mountains, and shops, but, instead we were on the main highway facing a mini golf place. It wasn't that far from dollywood but it wasn't like across the street. Anyway, the breakfast was free and it was okay. There's also a nice and tiny gift shop near the breakfast buffet!

  • Liked — nothing
  • Disliked — nothing
  • Stayed July 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank loveurpets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgia
Level 6 Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed July 9, 2007

We chose this hotel based on family members review of this establishment. What a mistake! We arrived after a 10 hour drive to a horrible front desk clerk. I greeted her pleasantly only to be barked at that we were past the 6:00 check in cut off so our card had already been charged. I was fine with this and let her know that. However, she continued to be completely ugly and did not want to assist us in locating a restroom. Obviously, we were a complete bother to her. She mumbled something about going through a breezeway to the elevators. She did not tell us it was on the other side of the building! At most hotels I have stayed at this summer, they draw out directions on a map or give specific directions.

Anyway, we entered the room only to be greeted with a little sign that asks you not to eat in the room. Then a very large sign in the bathroom about how much each towel costs to be replaced and that if we need extra clean towels we would have to exchange the dirty ones at the front desk which was on the other side of the building across a parking lot. How convenient! Lets just say Customer service is not a priority here!

The pool area was right outside our room and very noisy. They do close it at 11:00. Thank GOODNESS!

The air conditioner was either too cold or not cold enough. It was old and probably needs some work.

The beds had stains on the mattresses and boxsprings.

I am not one to complain and have rated all 4 of the other hotels we stayed in this summer well. This one is missing the boat especially for the price and the numerous hotels that are in the area. Stay away if you want customer service!

I reported the incident the next morning. With only an "I am sorry" from the attendant at the front desk!

  • Liked — Slide at the Pool
  • Disliked — Room and staff
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
7 Thank fitzzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Pigeon Forge hotels
1.3 mi away
The Inn On The River
The Inn On The River
#2 of 92 in Pigeon Forge
2,341 reviews
0.1 mi away
Black Fox Lodge
Black Fox Lodge
#17 of 92 in Pigeon Forge
142 reviews
0.5 mi away
Arbors at Island Landing Hotel & Suites
Show Prices
Show Prices
Show Prices
1.6 mi away
Music Road Resort Hotel
Music Road Resort Hotel
#19 of 92 in Pigeon Forge
810 reviews
0.6 mi away
Country Cascades
Country Cascades
#18 of 92 in Pigeon Forge
1,201 reviews
1.2 mi away
Hampton Inn Pigeon Forge
Hampton Inn Pigeon Forge
#10 of 92 in Pigeon Forge
1,124 reviews
Show Prices
Show Prices
Show Prices

Been to Willow Brook Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Willow Brook Lodge

Property: Willow Brook Lodge
Address: 3035 Parkway, Pigeon Forge, TN 37863-3311
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Pigeon Forge
#13 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Willow Brook Lodge 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
A resort atmosphere on the Little Pigeon River right in the center of action-packed Pigeon Forge/Gatlinburg, TN of the Smoky Mountains! Featuring a wide variety of rooms with family suites, Pigeon Forge condos, jacuzzis, fireplaces and balconies available. Willow Brook Lodge has an outdoor pool with 75 ft. waterslide and hot tub, an indoor pool and hot tub, a deluxe continental breakfast and wifi internet access included. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Cancelon, Expedia, Orbitz, Travelocity, Hotwire and getaroom.com so you can book your Willow Brook Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Willow Brook Hotel Pigeon Forge
Willow Brook Pigeon Forge

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing