We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice place to stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Arbors at Island Landing Hotel & Suites
Ranked #14 of 90 Hotels in Pigeon Forge
Certificate of Excellence
Sevierville, Tennessee
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Nice place to stay”
Reviewed August 29, 2013

We had a wonderful time in Pigeon Forge. The hotel was nice and clean, the staff was very helpful and knew a lot about the area. Plenty of things to see and do.
I would stay at this hotel again, clean, comfortable, close to all attractions and restaurants.
It's also American owned.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank borem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, May 27, 2014
Thank you very much for this review. We are still American owned and operated. It's just new owners and new management. We pride ourselves on helpful friendly service to all quests. We have an amazing housekeeping staff here at the hotel. We would love to have you as quests again soon. Have a blessed day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

882 reviews from our community

Traveler rating
    502
    242
    59
    20
    59
See reviews for
446
293
9
13
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 22, 2013

Let me just say we stayed here 4 nights and didnt have any problems at all. It is a older hotel that could use some remodeling but its clean and the staff was friendly. Plus the price was great. We would stay again.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alana O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, May 27, 2014
It's great to hear you had "a blast" at our establishment. We would love to have all our reviews say that on the subject line. Since your last visit we have done some remodeling to the hotel. We have also acquired new owners and management. We look forward to seeing you again soon. Have a blessed day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 8, 2013

HORRIBLE... Will never stay here again! The rooms are disgusting.... Mold everywhere,hard beds,nasty floor,cabinets falling apart, elevators would smother u before u got off them and was soooooo nasty!!!!!!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sheena018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, May 27, 2014
We apologize for your last visit at this hotel, but appreciate the critic. We have recently come under new management and new owners. We have since remodeled the majority of our rooms. We are still working on some of the problems that the previous owner left us with, but it is a work in progress. We would love for you to give the new and improved hotel and staff an oppurtunity to change your mind about us. Have a bleessed day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 1, 2013

This is by far one of the worst hotels I have every stayed at. It was completely nasty!!! Just to name a few - blood and urine on toilet seat, odor in room was horrific and we had to get our own towels. When making complaints to manager, Angie Ogle, and staff, we were told "oh well, I guess you shouldn't have stayed here". Anyway, do yourself a favor - go somewhere else!!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jmzsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, May 27, 2014
We certainly regret that you had to deal with such rude and hateful service during your last stay at this hotel. I would like to personally assure you that Angie Ogle is no longer affiliated with this hotel or anyone of my current employees. i have just taken over as GM of this establishment under new owners. We are horrified at the thought of someone in the hospitality industry treating a quest in the way you've described. Please allow us to show you the difference in our hotel since we have hired all new staff members, remodeled our rooms, etc. We can only hope that you might give us the chance to give you a better memory from this hotel. Have a blessed day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 31, 2013

The only positive thing I can say is that it's in a good location. To start off, there was a washrag left in the shower from the previous occupants, a plastic shopping bag hanging out of a hole in the fireplace wall, and an adult 'toy' by the nightstand! I was horrified, just glad our daughter didn't find it! When I voiced my concerns I got no apology, just a simple "I'll speak with the manager and cleaning staff". Three days later, still no word. We got only 2 towels for the 3 people staying in our room, 2 fitted and no flat sheet for the pull out couch, hard bed, disgusting box springs, extremely outdated, and I'm not sure the elevator has ever been cleaned. It was the worst hotel experience we've ever had!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laural C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMeadowsLodge, General Manager at Arbors at Island Landing Hotel & Suites, responded to this review, May 27, 2014
We are sincerely sorry for the bad experience you had at this hotel. We have recently remodeled our hotel, hired all new staff- including new owners as well. I understand the frustration you must have felt with finding a dirty washrag and "other stuff" in a room that was supposedly clean. I can assure you that the housekeeping staff we have now would never allow anything like that to happen at our business. We hope to have the oppurtunity to accomadate you and you family again to leave you with a good lasting memory from the staff here at Smoky Meadows Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 30, 2013

BEWARE!!! DO NOT STAY HERE!!!!! We just stayed at this hotel on the weekend of July 27, 2013. This hotel advertises "modern and luxurious accomodations". This could not be further from the truth. The smell alone was enough to kill you!!! After you open the door and the smell knocks you down, the room LOOKS clean enough. UNTIL I go in the bathroom. There is blood and urine on the toilet seat!!! Really??!! We had to go get our own cleaning stuff to clean the room. We would have changed hotels but there was no vacancy in town. I mean, we go camping and everything - so surely I can stay in a dirty hotel - right? The beds were so hard and uncomfortable. The TV was from like the late 80s. The furniture was older than that! The wallpaper was falling down off the walls. I could go on and on. Plus......the next day we come in and our room had not been cleaned again! Upon asking about it, the clerk and maid just shrugged their shoulders. So, I cleaned my room AGAIN plus we got our own towels. Then when checking out, we wanted a refund - since the manager was out of town, we were told we would have to wait until Angie got back in town. They refused to give me her complete name. So I looked it up. The manager is Angie Ogle. The maid's name was Brandon. When talking to the manager - there was totally no remorse for our stay. None!! She said, well, you should have left if you didn't like it. Really??? With management like that, I can not believe this place could possibly prosper. This whole situation was handled very childish and was completely absurd! Do yourself a favor and go ANYWHERE but here!!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jmzsmom101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMeadowsLodge, Tracy, Front Desk Clerk at Arbors at Island Landing Hotel & Suites, responded to this review, May 27, 2014
We are terribly sorry for you less than perfect trip with us. Just wanted to notify you that the hotel is under new management and new owners. We know that doesn't change the bad experiences you had here we do however hope that you will give us a chance to change your mind about our hotel. We have all new staff members here at the hotel. We cannot tell you how many bad complaints we have from the previous owners and old staff members at this hotel. We would like you to see what great customer service is. We hope to have you as a quest in our establishment during the future. Have a blessed day
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2013

From the outside it doesn't look so bad but after we got checked in and up to our room I was not happy. I felt very uneasy the entire time we were there. I felt very dirty just being in this hotel, I actually brought everything we had with us home and washed it even if we didn't use it. The bathtub felt slimy when I used the shower and there was some kind of stain on the bottom of our sheet. The wallpaper is peeling and the toilet had stains all in it like it hadn't been cleaned in months. There were a lot of drunk individuals hanging out outside the hotel around the elevator and pool. It kind of reminded me of a motel you see in a horror movie :/ I would absolutely not stay here again not even if they paid me.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rose A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMeadowsLodge, Front Desk Clerk- Tracy at Arbors at Island Landing Hotel & Suites, responded to this review, May 27, 2014
We sincerely apologize for the memory that you have of this location. We would just like to let it be known that we are no longer affiliated with the previous owners. The hotel went into foreclosure in November 2013 and reopened under new owners, along with new management and housekeeping. We hope that you won't hold past experiences against us, as we were not employed here at the time of your visit. We have recently been remodeling the hotel and doing our best to change the reputation left by past affiliates. Thank you and God bless
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Pigeon Forge hotels
0.8 mi away
The Inn On The River
The Inn On The River
#2 of 90 in Pigeon Forge
4.5 of 5 bubbles 2,126 reviews
0.6 mi away
Clarion Inn Dollywood Area
Clarion Inn Dollywood Area
#5 of 90 in Pigeon Forge
5.0 of 5 bubbles 2,336 reviews
0.2 mi away
Margaritaville Island Hotel
Margaritaville Island Hotel
#7 of 90 in Pigeon Forge
4.5 of 5 bubbles 1,229 reviews
Show Prices
Show Prices
Show Prices
2.3 mi away
Creekstone Inn
Creekstone Inn
#28 of 90 in Pigeon Forge
4.0 of 5 bubbles 984 reviews
1.6 mi away
Microtel Inn & Suites by Wyndham Pigeon Forge
0.7 mi away
La Quinta Inn & Suites Pigeon Forge
Show Prices
Show Prices
Show Prices

Been to Arbors at Island Landing Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Arbors at Island Landing Hotel & Suites

Property: Arbors at Island Landing Hotel & Suites
Address: 2809 Parkway, Pigeon Forge, TN 37863-3315 (Formerly Smoky Meadows Lodge)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Best Value Hotel in Pigeon Forge
#15 Romantic Hotel in Pigeon Forge
#16 Family Hotel in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Arbors at Island Landing Hotel & Suites 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
One Block from the Island - a Pigeon Forge Island hotel, pet friendly, dog friendly hotel for Pigeon Forge.21/2 Stars in Expedia. New owners since Nov 2015. Our five story hotel and suites, right in the middle of Pigeon Forge, is one block from the Island, our new "village square". American owners and management. Pool, waterfall, kids' pool. ::With one acre of creek side to play by, fish in, or just sit yourself down by. :: Fishing, meadow games, horseshoes, badminton. :: Geese, ducks, herons, trees and the occasional eagle. :: Our new owners are Jerry & Lu Calhoun, local to Pigeon Forge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Travelocity, Hotwire, Expedia, Cheap Tickets and HRS so you can book your Arbors at Island Landing Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Smoky Meadows Hotel Pigeon Forge
Smoky Meadows Lodge
Smoky Meadows Pigeon Forge

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing