I picked James Manor based on the reviews here. I have to disagree with most about this hotel. When we first pulled in I thought the hotel looked so nice with the flowers and very clean pull up entrance. The lobby had some nice big comfy chairs and very clean. The hotel had wooded chest items as well as post cards for sell in the lobby. The front desk did look nicely decorated but that is where the disappointment started. The desk clerk women we had was not very friendly. She had a green polo James Manor shirt on and wore silver rimmed glassed. She refused to allow me to use my $5.00 off coupon because we had a room on the back side of the hotel. I feel this is bad busineess policy. After all it was only $5.00 off the first night stay. She did not seem to happy to wait on us. Didn't give us any directions to room or tells us where pool or breakfast were at. We went to the room and it did seem pretty clean until I started to look at things. (We were assigned room 605 in the back of the hotel on the 6th floor.) The microwave and fridge were dirty on the inside. They looked like they have not been wiped out in a long time. There was also some dust and some type of food spots in front of the fridge on the table it sat on. The vanity was also not very clean where the coffee pot and ice bucket sat. The tray the ice bucket sat on was dirty. That grossed me. The wood trim around door frames in the room had white spots of something splated on them. They could off wiped them down. The balconies are so small 2 chairs barely fit on it. No privatcey the balconies touch you neighbors and they could reach hand and touch you if they want. There were tons of cob webs and dead bugs on a baclony. I feel they could of used a broom to get these taken cared of. Our bed did not have blankets on them only sheet and spreads. The blankets were is the drawers all wadded up. Not sure if they were clean so we did not use. The pillows were as flat as pancakes. I also was disappointed there was no information book for the hotel. I had to call the front desk a dozen times to ask questions. For example was local calls free and the hours for the pool? Front desk did not have knowledge of attractions next to the hotel. I asked front desk for a extra hand towel and wash cloth to dry up some sprite my son spilled in his carseat and the lady said you can use the towel as long as you do not wash your car with it. I did not drive over 300 miles to wash my car. After all we were only going to have 2 days to do what we wanted. Staff was very disappointing in my eyes. I reported to staff that kids were in pool area throwing a football that hit me in the head almost 4 times and their reaction when I reported was. I need to lower my voice with them or I was going to be thrown out. No concern for guest safety here. Pool should of had pool towels. When I checked out I was not asked how my stay was. I have stayed in worse hotels that have at least ask that. Overall I would say my experience with this hotel was below average and I would not stay here again. The only 2 pros here is my 2 year old loved the outdoor kiddy pool with mushroom, and the sheets were clean. Almost forgot, The breakfast was just your average cont. breakfast not great not bad.
- Official Description (provided by the hotel):
- We are a 7 storey, 105 rooms hotel located in the heart of the action packed Pigeon Forge (at the foothills of the Smoky Mountain National Park) and within walking distance to moderately priced restaurants and other attractions in the area. The Great Smoky Mountain Wheel sits at the center of The Island in Pigeon Forge, a new shopping, dining and entertainment destination in the heart of the city. Rise 200 feet above the city for the best view of the mountains in one of the climate-controlled, enclosed gondolas on The Great Smoky Mountain Wheel! Don’t forget to stick around after dark and catch the wheel as it lights up for a spectacular LED light show! The Island is located right behind our hotel. Also, the new LeCont Convention Center in Pigeon Forge is scheduled to open in the fall of 2013 and is within a walking distance from our hotel.We are very close to the entrance of the Dollywood Amusement Park and Dixie Stampede. We offer complimentary continental breakfast, high speed wireless internet, exercise room, game room, conference room, indoor heated pool, hot tub and a seasonal outdoor pool with a kiddie pool. Our hotel is 100% non-smoking and is not pet friendly. Large and well-lit parking is available at no extra charge. Our clean and comfortable guest rooms (with 2 queen size beds or a single king size bed) are spacious with private balconies and offer wireless internet and free local calls in addition to refrigerator, microwave, coffee maker, hair dryer, iron and ironing board. Our rooms on the front side of the hotel offer great view of the smoky mountains. The city’s trolley stop is conveniently located in front of our hotel. We are also close to many shopping outlet malls. Both Gatlinburg and Sevierville are within short driving distances. We are approximately 10 miles from the Great Smoky Mountain National Park.Come, stay with us and enjoy our Southern Hospitality! Our friendly staff will be happy to help make your stay enjoyable and memorable. ... more less
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