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“New hotel. Very nice and clean! Don't count on breakfast :(”

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Hampton Inn Pigeon Forge
Ranked #8 of 91 Hotels in Pigeon Forge
Certificate of Excellence
Dalton, Georgia
Level 6 Contributor
167 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“New hotel. Very nice and clean! Don't count on breakfast :(”
Reviewed August 12, 2012

The hotel is beautifully decorated, new and clean. Rooms are not large, but are arranged nicely. Great location. The front desk personnel are very friendly and courteous. Only downside, went to breakfast - "hot breakfast" means scrambled eggs, french toast sticks, waffles and oatmeal. Not quite up to the other "hot breakfast" menus in Pigeon Forge. No tables available. All tables were occupied and needed to be cleaned - looked like they had not been cleaned in a while. Only one front desk person available for check out at 9:30 on a Saturday morning.

Room Tip: Ask for a room on the front of the hotel overlooking the parkway direction.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MMRDalton_Georgia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Lake Park, Florida
Level 1 Contributor
3 reviews
Reviewed August 5, 2012

This was a great place for us to meet our son and daughter with there husbands / wives and grandchildren for a family reunion . The housekeeping staff was pleasent as well as the young lady on the front desk. The grand children loved Dolly Wood.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, California
Level 6 Contributor
127 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 1, 2012 via mobile

My husband and I stayed here twice this month. The hotel is beautifully decorated, and close to many attractions. The have an indoor and outdoor pool. The outdoor pool has a spray ground for the kids. Relaxing places to sit inside and out.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smoochums
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi, Louisiana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2012

We stayed in Pigeon Forge one night on the way to Asheville NC. We were shopping at the Christmas shop on the the strip when my wife saw the Hampton Inn sign and said let's go there because "they are always clean". Luckily we got the last king non smoking room available. The staff was pleasant and check in was very efficient because our information was already in the Hilton data base (good touch). They were very helpful with local entertainment information. We enjoyed the back porch and the rocking chairs after the show that night. This Hampton is conviently located one block off the strip and there is a traffic light to help getting into heavy traffic.

The room was spacious and furnished with nice contemporary furniture, the refrigerator and microwave was enclosed in a cabinet that the flat screen tv sat on top of and just like my wife said "it was clean". The bed was very comfortable and we rested so well. The duvet comforter and over stuffed pillows (that was not foam) made for a good nights sleep.

The continental breakfast was ok and everyone was eating. I had a waffle, fruit, yogurt and juice.

We have friends planning a trip to Pigeon Forge this fall and we eagerly recommended that they stay at this Hampton Inn. On our next visit to Pigeon Forge, we will make reservations early at the Hampton Inn on Teaster Lane.

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glenda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mobile, Alabama
Level 5 Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed July 30, 2012

We stayed here for 3 nights at the end of July. The room was just right for the 3 of us. 2 queen size beds, refrigerator, microwave, big screen TV and nice desk space with free internet. When we arrived (11:00am) our room was not ready. They informed us that they would be ready at the standard 4:00pm check in time. No problem…
When we came back from Dollywood that evening our room was ready. We slept like babies and heard little or no noise. The clock radio has a built in sound machine for those light sleepers. The next day we left the room at around 7:30am for the complimentary breakfast. It varies each day. They serve such things as eggs, sausage, make your own waffles, cereal, beagles and muffins. There is a juice and milk machine. There is also coffee, hot tea and hot chocolate available 24 hours a day. Daughter loved the Hot Chocolate!!
Now the ugly! The housekeeping is the worst I believe I have ever seen. I’m thinking mainly due to the fact that they need to hire more workers to get the job done and in a timely manner. We would leave our room around 7:30am and return around 5:30pm. During our 2 day stay our room was never cleaned. The first day I called to see if or when our room would be serviced only to be told they are still in the building and shouldn’t be long. They never came! On the second day we arrived back in our room around 6:00pm again no cleaning done. Again I asked when would they be coming to refurbish towels and so forth I was told it would be a while. Nope not going to fly with me! Needs to be done now. They came in, got the towels, left new ones and took out our trash. Not acceptable in my book. If I’m paying $139.00+ a night I expect more than that. To top it off we witnessed about 5 cleaning ladies having a smoke break in the parking lot on our way out. Please Hampton Inn Pigeon Forge get the cleaning thing up to par before this hotel turns into a bad hotel.
On a good note. The outside pool area is lovely as well as the splash pad for your little ones. We would stay here again only if the cleaning staff gets going and gets their act together.

Room Tip: ask for a room facing the Christmas Inn. Beautiful view!!!
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kimmy04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Union, Kentucky
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 28, 2012 via mobile

We were pawned off onto this hotel by another hotel who was overbooked. It was a mess! The other hotel said they had us a room at the Hampton Inn but they in fact did not. The staff at this Hampton Inn got to the bottom of the mess. The Asst Mgr Rose and the front desk staff was great! They took a bad experience and made a good one. The room is beautiful. The pools are great! This hotel is just starting out. If they keep up doing what they did today they will be #1 in no time!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TravelingOsbornes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alpharetta, Georgia
Level 6 Contributor
187 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed July 24, 2012 via mobile

When I booked this location I was looking forward to this new location then over the weekend saw the bad reviews I really should have paid attention and gone elsewhere.

1) check in: the front desk lady was not friendly or helpful at all, almost rude.
2) got to the room after taking a very slow ride up the elevator.
3) seeing that this location is a family vacation spot you would think the closet and drawer space would be ample, not here though.
4) the tv remote did not work, called to have it fixed, went to dinner turned on Tyne tv when we returned, no signal, called again, they came back up and fiddled around again for 30 minutes only to get SD Chanel's.
5) we bought a few things to put in the mini fridge only to find it not working.
6) the pool area had no towels, lights burned out, speakers not working and bugs and hair floating in the hot tub

These guys have been open for 30 days now, more than enough time to get the kinks out. Issues they are now having are just due to poor management.









Stayed July 2012, traveled with family
Helpful?
1 Thank 16weekayeartraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Pigeon Forge

Property: Hampton Inn Pigeon Forge
Address: 2497 Teaster Lane, Pigeon Forge, TN 37863-5265
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 91 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Pigeon Forge 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
The Hampton Inn® Pigeon Forge hotel in Tennessee, is located just off the Parkway, in the heart of downtown Pigeon Forge, only 4 miles from Dollywood and Dolly's Splash Country. Our Hampton Inn hotel offers the natural beauty of the Great Smoky Mountains as well as the convenience of all the restaurants, shopping and attractions that Pigeon Forge has to offer. Come visit "The Center of Fun in the Smokies" at the Hampton Inn Pigeon Forge. Our Hampton Inn Pigeon Forge hotel features spacious guest rooms with modern decor and all the conveniences for today's traveler. Along with free wireless HSIA, flat screen HDTV's and luxurious bedding, our hotel also features an indoor heated pool, outdoor pool & kiddie pool, business center, well-equipped fitness center, guest laundry and trolley stop, right outside our doors. Our guests will also enjoy a complimentary On the House® hot breakfast, On the Run™ Hampton Breakfast Bags (Monday - Friday) and the satisfaction of our 100% Hampton Guarantee. We love having you here at the Hampton Inn Pigeon Forge hotel in Tennessee! ... more   less 
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