We were in town for a travel ball tournament. When we got there Friday afternoon we found out a family that was with us but came up a few days early had their room broken into. The staff were not helpful at all and out of the 10 cameras on the property only 4 were working so the hallway to their room was not being recorded. The slides are dangerous, several kids went home with their feet and toes raw because of the concrete around the pools. There were several drunk guest and when we talked to the desk about them being rude to the children we were told they weren't going to do anything to help us and they would not call the police for us either. The place is also dirty and just ran down, very small rooms and you just didn't feel clean. The guest that had their room broken into is a police officer in our hometown, they had 500.00 cash stolen and tickets to local attractions. The staff had no answer as to how the room could've been opened with the door was not damaged and the only way in was the room key and the guest had the 2 keys they were issued. The staff never even said sorry. The "lifeguard" was caught several times pointing his finger in kids faces. This was one of the worst places I have ever stayed at and I WOULD NOT RECOMMEND IT TO ANYONE!
- Also Known As:
- Riverchase Hotel Pigeon Forge
- Riverchase Motel Pigeon Forge