I've stayed at the Park Grove many times over the years without a problem but this one is unacceptable. I made reservations for the Labor Day weekend and was quoted a price. Today I receive a call from Maria, telling me that the price I was quoted could not be honored, due to a clerical error on the hotels end. She offered me a room for $20.00 per night and said "I checked with management and he isn't willing to honor the price you were quoted." This is not acceptable! Needless to say, I cancelled the reservation and will stay somewhere else. I'll probably have to pay more but it's a matter of principle, especially considering that I stay at Park Grove at least four times a year. They have lost a loyal customer that refers many people to their hotel. Word of mouth goes a long way.
- Official Description (provided by the hotel):
- The Park Grove Inn Hotel is a seven story indoor corridor structure with breathtaking balcony views of the mountains and downtown Pigeon Forge. All of our beautiful, spacious rooms have wireless internet access, microwaves, refrigerators, hairdryers, irons, and ironing boards. When you are not taking in one of the many area shows, shopping at one of our many outlet stores nearby, or visiting Dollywood, you can find relaxation in the amenities our hotel has to offer. Your children will have fun in an arcade room, equipped with both billiard and air hockey tables. Throughout the day you can choose to relax in our indoor pool and hot tub, or recline beside our outdoor pool and mushroom waterfall! After a good night's sleep you will be treated to a great continental breakfast the next morning with a wide variety of choices. Our inn also has a fitness room, a business center with two computers with printing capability, laundry facilities, a conference room, and there is a trolley that stops by the hotel about every thirty minutes. ... more less
- Reservation Options:
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- Also Known As:
- Park Grove Hotel Pigeon Forge
- Park Grove Pigeon Forge