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“Not The Best, But Not The Worst!”

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Baymont Inn & Suites Pigeon Forge
Ranked #27 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Nashville, Tennessee
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Not The Best, But Not The Worst!”
Reviewed December 3, 2013

We stayed here the Friday night after Thanksgiving, and if I would have had to stay more than one night I would have found another hotel!

Arrival and Check-In was easy. Our room was ready when we arrived! The Hotel appearance itself outside was older. Not trashy, but old! And the inside was about the same. When we entered the room it smelled stale/old. The bedding was updated and the room was clean. The smoke alarm was beeping, but we told the front desk and they came and fixed it fast. The Bathroom was clean, except for the light switch and the back of the door which looked like it had grape jelly smeared all over it.

One of the biggest issues was there was NO HOT WATER. So my husband, myself and our boys had to take room temperature showers that night. We let the front desk know and they said they would check it and offered to not charge us the $10 they were going to for the fold out bed we had requested (which in itself was ridiculous to me.. Over the years I have NEVER been charged by a hotel for requesting a roll-out bed).This hotel is pet friendly and besides a few times being awoken by a barking dog, the night was restful and quiet!

The Hotel is off the main strip a tad bit, but still right in the middle of all kinds of activities,restaurants,etc.

For the price we were charged ($100+) and the condition of the hotel/room we will not be returning to this establishment!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuzieL0225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review, December 4, 2013
Dear SuzieL0225,

Thank you for your review of your recent experience at Baymont Inn & Suites Pigeon Forge. We are sorry that there were some issues that you were not completely satisfied with. We thank you for bringing them up in your review as your feedback is one of the most important tools that allow us to improve the quality of our products and services. We will certainly use your comments to identify areas where we can improve so that others do not share your experience.

Your business is extremely important to us and we sincerely hope that you give us another opportunity and consider returning again.

God Bless,
John Solarz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Johnstown, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 2, 2013

Just want to say my stay was good, although cut short by a family members death. I appreciate the clean rooms and service. I came out on Thanksgiving day to find a dead battery, spoke to the office and she sent someone within five minutes to give me a jump. After 20 minutes I realized I needed a new battery, so Ramon who was employed there ,offered to take me to auto store. This was Thanksgiving day so two places were closed ,so we headed to Walmart to get the battery. Ramon was my angel ,waited on me exchanged batteries and was kind enough to put in new battery. I can't say enough about the staff, they went way above and beyond in helping me. Thanks Baymont in Pigeon Forge, you are appreciated. Rhonda Charles

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taylorbug2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review, December 4, 2013
Dear taylorbug2013,

Let me start by expressing my deepest sympathy for your loss. We are very grateful for your wonderful thoughts on your recent stay with us. We are truly dedicated to make every guest of ours feel at home and every member of the team is a dedicated ambassador of our philosophy. It is a pleasure to see that we have been successful in building this impression with you.

We would love the opportunity to welcome you back on many future occasions.

God Bless,
John Solarz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancleave, Mississippi
2 reviews
Reviewed November 23, 2013

Just left this hotel on 11/22/013. Been coming to Pigeon forge for 14 years was the1st time we stayed at this hotel. We looked at the reviews on this hotel and they seem to be the best. So we booked to stay there. And the reviews was so helpful. This hotel was very clean, the staff was Wonderful, they made us fell like we have known them for years. The locatiion was good and the rooms were very quite and confortable. So next year I will be staying at this hotel. And I would recommend this hotel to any one!!!!!!!!!!!!!!!!!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review, November 26, 2013
Dear Melinda B,

Thank you for your comments and business as we very much appreciate them both. We are so happy you gave us the chance to provide your accommodations while visiting Pigeon Forge. We are honored to have such high comments from our guest. Providing clean rooms and great service is our top priority.

We hope to see you again in Pigeon Forge and we are pleased that you would recommend our hotel to others! Thank you!

God Bless,
John Solarz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Washington
1 review
Reviewed November 21, 2013

Very friendly & welcoming staff from the front desk to maintenance person, to breakfast & room caretakers.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review, November 25, 2013
Dear Larry S,

Thank you for your lovely review of Baymont Inn & Suites Pigeon Forge. We are delighted that you were pleased with the customer service during your recent stay with us. I will pass your feedback to our staff - they will be happy to know you felt so well taken care of.

We hope you will return and stay with us again next time you visit Pigeon Forge!

God Bless,
John Solarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Pigeon Forge

Property: Baymont Inn & Suites Pigeon Forge
Address: 130 Wears Valley Rd, Pigeon Forge, TN 37863-4213 (Formerly Mountain Trace Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 92 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Pigeon Forge 2*
Number of rooms: 99
Official Description (provided by the hotel):
OPEN! The newest Baymont Inn & Suites, in the heart of Pigeon Forge, Tennessee is now open and ready for you. We are happy to open with a completely remodeled hotel, new management, new staff and hometown hospitality. We are dedicated to making our Baymont Inn & Suites, your home in the Smoky Mountains. We look forward to having you as our guest and to welcome you to our Baymont family. we are waiting for you.......... ... more   less 
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Also Known As:
Baymont Inn And Suites
Baymont Hotel Pigeon Forge
Mountain Trace Inn Pigeon Forge

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