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“Clean Hotel, but....” 3 of 5 bubbles
Review of Baymont Inn & Suites Pigeon Forge

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Baymont Inn & Suites Pigeon Forge
Ranked #25 of 90 Hotels in Pigeon Forge
Certificate of Excellence
Ringgold, Georgia, United States
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Clean Hotel, but....”
3 of 5 bubbles Reviewed August 13, 2013

This is my 2nd time coming back to this hotel. The 1st time, a staff member was VERY rude and hateful. the manager was told, and they gave us 2 free nights to use anytime we wanted. My mother and I went back this past weekend. The rooms were clean, and for the most part most of the staff was very nice this time. The only problem was that the breakfast staff was hateful and got on to me making waffles supposedly the wrong way. excuse me but, I am an adult, so shut up lady! I can handle that. The coffee was cold and the milk was warm, so that lady that makes breakfast needs to learn how to serve the cold drinks cold and the hot drinks hot and let the waffle making left up to the guest.

Room Tip: The no smoking rooms on the side where the office is, is a good choice.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review, August 19, 2013
Dear Karen C,

Thank you for staying at Baymont Inn & Suites Pigeon Forge and for taking the time to write a review. It is our goal to make all our guests happy and to provide the best possible stay. Please know that your comments have been reviewed in detail with our breakfast attendants and steps have been taken to ensure this does not happen again. We do apologize for your experience and hope that we have another opportunity to accommodate you in the near future.

God Bless,
John Solarz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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825 reviews from our community

Traveler rating
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See reviews for
414
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Any
English first
Madisonville
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

Great value for a clean, comfortable and convenient Pigeon Forge hotel. Even though located near the road our room was quiet. We heard no noise from other guests either. The beds were great. The staff was very helpful and friendly, also made check in fast and easy. We liked that we could easily walk to Calhoun's Restaurant, a movie theater and shops. The hotel was a great value too. Will stay at Baymont Inn & Suites again.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Baymont Inn & Suites

Helpful?
Thank DLMcTn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review, August 6, 2013
Dear DLMcTn,

Thank you for staying at Baymont Inn & Suites Pigeon Forge and for your wonderful review of our hotel. We are proud to have given you a great stay. Our location, clean comfortable rooms, friendly staff and fastastic pools make this hotel the place to be! Thank you again for your review and we can't wait to have you stay with us in the near future.

God Bless,
John Solarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, West Virginia
Level Contributor
5 reviews
4 of 5 bubbles Reviewed August 5, 2013

This hotel is located in the center of Pigeon Forge, right on the main road, which made it nice because you can walk to most attractions. The rooms were clean. I've seen other comments about furniture being outdated, but ours was modern and had new bed covers which were quite nice. The pools were clean, but the water was cold in both of them. Parking was plentiful and staff members were pleasant. The breakfast was pretty good. It had everything from cold cereal and bagels to biscuits, gravey and waffle making stations. My only complaint would be the towels. They were super stiff, like sandpaper. Other than that, it was pretty good. No major complaints. It's a moderate hotel, nothing fancy, but it's well worth the price and I'd stay again.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank getaclu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BaymontTN45526, General Manager at Baymont Inn & Suites Pigeon Forge, responded to this review, August 6, 2013
Dear getaclu,

Thank you for staying at Baymont Inn & Suites Pigeon Forge and for your kind comments about our hotel. We value your feedback as it is our number one priority that all our guests have an enjoyable stay. All of our rooms do have new modern furniture and bed covers and we appreciate you commenting on it.

We hope that you will stay with us next time you visit Pigeon Forge and we thank you again for your review and your business.

God Bless,
John Solarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Pigeon Forge

Property: Baymont Inn & Suites Pigeon Forge
Address: 130 Wears Valley Rd, Pigeon Forge, TN 37863-4213 (Formerly Mountain Trace Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 90 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Pigeon Forge 2*
Number of rooms: 99
Official Description (provided by the hotel):
OPEN! The newest Baymont Inn & Suites, in the heart of Pigeon Forge, Tennessee is now open and ready for you. We are happy to open with a completely remodeled hotel, new management, new staff and hometown hospitality. We are dedicated to making our Baymont Inn & Suites, your home in the Smoky Mountains. We look forward to having you as our guest and to welcome you to our Baymont family. we are waiting for you.......... ... more   less 
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Also Known As:
Baymont Inn And Suites
Baymont Hotel Pigeon Forge
Mountain Trace Inn Pigeon Forge

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