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“We had a two-room reservation for five people per room. I...” 4 of 5 bubbles
Review of Baymont Inn & Suites Pigeon Forge

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Baymont Inn & Suites Pigeon Forge
Ranked #25 of 90 Hotels in Pigeon Forge
Certificate of Excellence
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825 reviews from our community

Traveler rating
    331
    274
    163
    37
    20
See reviews for
414
264
13
17
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • Any
English first
Evansville, Indiana
2 reviews
2 of 5 bubbles Reviewed April 27, 2013

We booked our room online through Expedia and arrived in the early evening. Upon checking into our room we were informed by the manager that we would have to wait awhile for towel because they were behind on laundry. No big deal, things like that happen and after all it was the busy spring break season. However when we arrived at our room we were disappointed to find that it was filthy. The beds had been made but there were fast food wrappers and a half eaten pizza still in the room. The night stand hadn't been wiped down and still had open ketchup packets on it. I went down to the front desk to let them know and they didn't seem too worried about it. I told them I wanted to cancel our reservation and she stated she couldn't help me and that I'd have to talk to Expedia. Needless to say I would not recommend this hotel/motel to anyone. The outdoor pool was green (although it was the off-season) and had a diaper floating in it and parking was minimal. Do yourself a favor and keep looking.

  • Stayed March 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Whitney A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
billw_52, Public Relations Manager at Baymont Inn & Suites Pigeon Forge, responded to this review, April 29, 2013
WOW! First of all let me thank you for sharing with us your experience. No one can ever get better until they learn where they need to build...so thanks for helping us learn to better serve our Guest.

I hope my next statement is not being rude of me.....We have searched through our database and have not been able to find you registered with us. If it was another location I know they would love to help you. For us it is not the norm to run into this type of a situation. However we never wish to run from our obligations either.

It is our desire that all guests would leave here with a very positive Memory. If the stay was with us, maybe under another name, we do apologize to you. Please call us at 865-453-6785 and we will be more than happy to take care of your needs and help you enjoy another vacation affordably.

God Bless

Bill
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 24, 2013 via mobile

Our room was very clean and comfortable! We booked 2 rooms that joined. My kids loved the pool. we loved that they had a baby pool for our 3 year old. The hotel had New modern decor, 2 pools, great location, comfortable beds, great breakfast, friendly staff, etc.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrea03lt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Pigeon Forge

Property: Baymont Inn & Suites Pigeon Forge
Address: 130 Wears Valley Rd, Pigeon Forge, TN 37863-4213 (Formerly Mountain Trace Inn)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 90 Hotels in Pigeon Forge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn & Suites Pigeon Forge 2*
Number of rooms: 99
Official Description (provided by the hotel):
OPEN! The newest Baymont Inn & Suites, in the heart of Pigeon Forge, Tennessee is now open and ready for you. We are happy to open with a completely remodeled hotel, new management, new staff and hometown hospitality. We are dedicated to making our Baymont Inn & Suites, your home in the Smoky Mountains. We look forward to having you as our guest and to welcome you to our Baymont family. we are waiting for you.......... ... more   less 
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Also Known As:
Baymont Inn And Suites
Baymont Hotel Pigeon Forge
Mountain Trace Inn Pigeon Forge

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