This place was okay. Our room was nice and clean. The second bedroom has a memory foam mattress which was suprisingly uncomfortable.
The only gripe that we have with this place is the internet. They use a service called Meraki and it's 5 dollars for a week of service. Well, I followed the instructions, put in my card info to pay the 5 bucks, but the internet never worked. It said I was connected, but nothing would pull up. So I go to the front desk for help. The women tell me that I should have been told that the internet is free in building 1 and to just go there instead of paying for it, because the "Oakmont" (meraki) network is terrible and slow and doesn't work well at all, and the "activities" network is fast and free. They also tell me that the GM will definitely refund my money if I come back during the week. (We checked in on a Saturday.) So I do as I'm told, use the activities network, and then go to the office on Tuesday before we check out to get my refund. The GM was too busy to see me so she emailed me with a "usage report." I replied I would just like a refund of my 5 dollars please as I was told by the people in your office. She said that she agreed with Meraki that no refund would be issued b/c of the usage shown. So I told her that I would take it up with my bank. I told her that my computer "said" it was connected, but no internet service was provided. It NEVER worked. So I had to spend 30 minutes on the phone to dispute the charge with my bank. It's only 5 dollars, but it's the principle of the matter. If I had gotten the service, I would gladly pay the fee. I was just super annoyed that the GM did not seem like she cared at all that I was told I would be given a refund that I didn't receive, or that the internet in her facilities is crap.
Overall, nice place to stay, close to the "main drag" without being in the middle of lots of traffic, and the cleaning ladies are very nice and friendly. I don't think we will stay here again though.
- Also Known As:
- Oakmont Hotel Pigeon Forge
- Oakmont Resort Pigeon Forge