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“Great room, great full breakfast, great stay!”

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Music Road Resort Hotel
Ranked #17 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed July 12, 2014

We have stayed at this hotel many times while on vacation. The lobby is beautiful, they serve a great breakfast with a nice variety of foods and beverages, and the staff is very quick to replenish when things run low. We stayed on the top floor in a fireplace room with a river view, the view was gorgeous, you could see The Great Smoky Mountains very well, along with a river below. Chose the river view room, the scenery overlook is a treat very morning and evening. The staff at the hotel are friendly and helpful. One problem by day two, we came back after a long fun day up in The Smokies, to find housekeeping had not been to our room, it was after 5 pm. I called the front desk, and the clerk told me he would contact housekeeping. In less than 30 minutes someone was there! I was very pleased how quickly the situation was taken care of. The maid seemed a little nervous, I told her it was ok, we just needed a few things taken care of. The indoor and outdoor pool area are great with towels supplied, and plenty if seating if you want to just sit poolside. The outdoor pool has a snack bar, during certain hours. Also there is a diving board, slide, mushroom type fountain, and a lazy river. It is kept clean and nice. A couple years ago, they put a small gift shop in the main hotel lobby with a variety if things you might have forgot to pack, like toothpaste etc., also sunglasses, small stuff toys, tote bags, chargers, etc. I would recommend this hotel. It is beautiful, kept nice. Has everything you need except lunch and dinner! We really enjoy staying here.

Stayed: June 2014, traveled with family
3  Thank welovethesmokies1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded July 22, 2014

Dear welovethesmokies1,
Thank you so much for being a return guest and writing such a great review! Everyone at Music Road Resort is dedicated to providing our guests with top quality, friendly service, and we do everything we can to make your stay here wonderful. We are looking forward to seeing you on your next visit to Pigeon Forge!

Yours in Hospitality,
Management

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Reviews (821)
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373 - 379 of 821 reviews

Reviewed July 10, 2014

Great hot breakfast bar. Nice quiet room overlooking the river. Location is perfect, in the middle of the "strip" and close to lots of shopping, entertainment and dining options.
We came for our 10th anniversary but will come back again.
Room was clean, staff very friendly and helpful.

Room Tip: Top floor and away from pool is quietest.
  • Stayed: June 2014, traveled as a couple
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4  Thank Col_HH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded July 22, 2014

Dear Col_HH,
Happy 10th Anniversary from Music Road Resort!
We’re honored to have helped you celebrate such a happy occasion, and we’re so glad you enjoyed staying with us. We wish you many more Happy Anniversaries. Come back again soon!

Yours in Hospitality,
Management

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Reviewed July 6, 2014 via mobile

Only problem is only 2 elevators for a busy hotel, the waiting time is kinda long. Staff and rooms are great! Very good air for hott summer days. Best benefit is the free daily breakfast and beautiful patio with a creek and wildlife.

  • Stayed: July 2014
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2  Thank Mattatrab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded July 22, 2014

Dear Mattatrab,
We are glad you enjoyed your stay with us this summer; it has been a hot one indeed. Hopefully you also got to enjoy our Water Park, as it is always cool and inviting, as well as a fantastic way to unplug and have some fun. We are also very happy you enjoyed our deluxe complimentary breakfast and got the chance to see a bit of wildlife from the patio. We certainly hope you’ll come back again for another visit!

Yours in Hospitality,
Management

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Reviewed July 6, 2014

We have visited Music Road Hotel for many years and enjoy coming here. Rooms are large and clean, bathrooms are updated and large. Free hot breakfast serves food items everyone will like and pool area with lazy river provide a great place to wind down the day.

Room Tip: Book ahead as this hotel sells out.
  • Stayed: July 2014, traveled with friends
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3  Thank AAMom22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded July 22, 2014

Dear AAMom22,
Thanks for staying with us! We are so happy to hear from return guests, and we’re so glad you continue to enjoy our accommodations. It is always a pleasure to have you stay with us. Come back again soon!

Yours in Hospitality,
Management

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Reviewed July 2, 2014

We loved our hotel and the mini "water park" for the kids My daughter got to go down a 50 foot long water slide by herself and the water was 3 foot so she could stand up in it. They had a relaxing lazy river . We had a walk way over the river for breakfast of the mornings and there was tons of squirrels to feed and even a huge ground hog . The hotel room was kept very nice and clean and we enjoyed the balcony overlooking the water park . The breakfast area was nice and they fed us well. This hotel is very close to all the major attractions and restaurants. The only negative is that they have a very strict check in policy of "4:00pm". I have never seen a hotel in many years of traveling that had such a strict policy most say 3:00pm but will allow you at 2:00pm to get in your room . By 4:00pm they have took half the day's worth of time to enjoy the amenities and your kids don't get much time to play before dinner then bed . I was disappointed by this and they did offer to allow and pool pass but who wants to rummage into you luggage pull out stuff and then drag your kid to a stall and try and get them dressed. There where many people waiting in the lobby to get in their rooms ...I think they need to think strongly on their check in policy otherwise this was a fantastic hotel.

  • Stayed: June 2014, traveled with family
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1  Thank Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded July 22, 2014

Dear Lovetogoplacesalot,
We are very pleased you and your family loved our Resort Hotel and we are thrilled your daughter enjoyed our Water Park!

As for our 4pm check-in time, it depends on our occupancy. At peak occupancy we may check out over 140 rooms and then check in all 140 rooms, all of which need to be cleaned by 4pm. During these high occupancy times, we encourage guests to bring a little bag of swim clothes if they know they are going to arrive early, because we do have to stick closer to the policy of 4pm. We always allow guests to use the pool and we also keep the names of individuals who arrive early at the desk so when their room is clean, we can get them checked in and started on their vacation. We hope this helps to explain our policy.

Yours in Hospitality,
Management

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Reviewed July 1, 2014

Our grandchildren enjoyed the pool areas, snack bar, and it was nice to be able to walk downstairs to have breakfast. The beds were comfortable and our room was quite clean. However, the rooms could use some updating, our balcony door was almost impossible to open, and we had to make up the sofa bed ourselves. I had asked for late checkout because my husband was mixing business with pleasure and knew he couldn't pick the kids and me up by checkout time. I was told that was possible, but when it came time to do that, it was not. We had to store our luggage and get on a trolley and leave. That was quite difficult for me because I have a heart condition and walk with a cane. We probably won't stay again because of that.

Room Tip: I was told we had a parking lot and partial river view. We had a view of the parking lot and a cem...
  • Stayed: June 2014, traveled with family
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2  Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded July 23, 2014

Dear Diane C,
We are very glad to hear that your grandchildren enjoyed our pools and Cabana and that you enjoyed our comfortable bedding and cleanliness. Regarding your departure, we are strongly committed to all of our guests, new arrivals or departing guests. It is our responsibility to check our guests in on time and normally late checkouts are possible, however, in rare circumstances they are not. These circumstances are typically because we must “flip the house” which is an industry term for when almost everyone departs at once and all new guests check in. It is in those circumstances late checkouts become difficult because we cannot then accommodate the new arrivals. We are so sorry you were inconvenienced; we will be speaking to our clerks to make sure we won’t promise anything we then do not deliver.

Yours in Hospitality,
Management

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Reviewed June 29, 2014 via mobile

The pool was great and the outside water park was good for kids. The breakfast was pretty good and the hotel was kept clean. All staff members were friendly and it was a convenient location to all sites. Would stay again!

  • Stayed: June 2014
    • Value
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1  Thank Eatingfools
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina L, Guest Relations Manager at Music Road Resort Hotel, responded to this reviewResponded June 30, 2014

Dear Eatingfools,
Thank you for staying with us! We’re very happy you enjoyed staying at our Hotel, here at the Music Road Resort in Pigeon Forge and we hope you’ll stay with us again in the future. We’d love to have you back!

Yours in Hospitality,
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Music Road Resort Hotel

Address: 303 Henderson Chapel Rd, Pigeon Forge, TN 37863-2942
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pigeon Forge
#9 Romantic Hotel in Pigeon Forge
#9 Family Hotel in Pigeon Forge
Price Range: $121 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Music Road Resort Hotel 3*
Number of rooms: 163
Official Description (provided by the hotel):
In the heart of action-packed Pigeon Forge, Tennessee, with a beautiful view of the Smoky Mountains, Music Road Resort Hotel offers first class accommodations and delightful southern hospitality. With its large, luxury guest rooms, Music Road Resort Hotel provides private balconies overlooking the river, a deluxe breakfast, and endless fun and relaxation at our seasonal outdoor water park and 24 hour indoor heated pool and hot tub. Escape to Music Road Hotel for an unforgettable Smoky Mountain experience! ... more   less 
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Also Known As:
Hotel Music Road
Music Road Hotel
Music Road Pigeon Forge

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