Our mini-vacation was almost ruined by this establishment! We believed that it would be a good place to stay, as we had stayed here 5-6 years ago with our pets. The prices (we believed) were reasonable, the weather was calling for rain and we believed the indoor pool would be a good alternative. Needless to say, none of this were true for our visit. We arrived late and the girl at the front desk (Amanda) was very accomodating and sweet. None of this her fault: The first room she sent us to had no lights, the second smelled of cat urine, the third like smoke (even though they were all supposed to be non-smoking rooms) and had "hair" all over the bathroom floor! She then put us in the "Presidential Suite"....NOTHING "presidential" about this room; however, it was late and we just wanted a place to sleep! We thought we would make the best of it....however we abruptly changed our minds when (with no warning whatsoever), the fire alarms went off around 10am....I grabbed my kids, my animals and my purse (the only things we could carry) and ran down 6 flights of stairs to find out that it was a "drill". The front desk clerk (NOT AMANDA!) informed me that she didn't know "who was there" in order to give us warning and stated that she had never known of a fire drill. Also, there would have been no way for them to alert us, as there was no phone in our room at all! At this point, we were ready to leave. We left in a hurry, forgetting my phone charger in the room. When I realized it later that day and called the hoteL,Amanda was working again and stated that nobody had rented the room, they would have housekeeping look. Well, what do you know.....big surprise...it wasn't there when I went back to the hotel. I count it as a lesson learned but take it from me, nobody in my family (or any others if I have anything to say about it!) will ever stay at the Mountain Vista.....definitely not a "VISTA" by any stretch of the imagination! Completely disappointed!
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- Also Known As:
- Family Inns Of America - Twin Malls Hotel Pigeon Forge
- Family Hotel Of America
- Family Hotel Pigeon Forge