My family and I were looking for a hotel that allows pets because we have a three month old chocolate lab puppy. We had been to a few hotels that were a lot less expensive but were in rough condition down the road from here. We question if these hotels have bed bugs or bug problems due to previewing a room at another hotel which was bad... . The previous hotel that we had viewed was called Briarstone. Don't ever stay there if you can... The sheets were bad, flooring bad, we walked out of there itching. I called La Quinta about 10 minutes before we walked in to make sure that we could get our AAA discount and have the puppy with us. (Mind you, price was not the major issue here, it wasn't bad) BUT the front desk woman quoted us wrong. So when we came to this La Quinta (After staying in several hotels that will for customer service) we asked the front desk woman if we could please view a room before staying here. She insisted that we couldn't see one until she made a reservation. She asked for our credit card information even before asking if we planned on staying. She is new and had terrible customer service skills also an older woman who is terrible with computers. She didn't even tell us where our room was or the breakfast times until 30 minutes later. Her computer "froze" on a "blue screen" for over 20 minutes. My mom is a computer technician and I have previous experience with property management systems in hotels. Between the two of us we offered to help her. She had called for the IT guy from a foreign country which she didn't understand. She was rude to him and to us. It took her 40 minutes to help us and even so we had to wait for the night audit woman to come solve the problem. This apparently had happened to a lot of other customers before us. Her "blue screen" problem was the computer background settings that were a blue background but you could still see the icons and it wasn't frozen. Instead of going out of the way for us, she actually charged us more than the quoted price. We almost got charged twice because the night audit woman was putting our information into the computer again after the front desk woman had already done it AND the rooms have just been "newly rennovated" and when they mean that, they mean that the paint had JUST been done so the fumes were awful. If we had previewed the rooms we would have not stayed here. They sprayed a stronger odor to cover up the paint smell and for satefy purposes, they are missing a cover on an outlet (if you have small children, it will electricute them) It's also against the law in most states for public places not to have covers.
So not only did we get overcharged, poor customer service, we also are sleeping in a fumed room. Thank you La Quinta....
- Official Description (provided by the hotel):
- The newly renovated La Quinta Inn Pigeon Forge-Dollywood is conveniently located near Dollywood, Dixie Stampeded, Great Smoky Mountain National Park, and within reach of several popular stores and restaurants. Wake up to a delicious Free Bright Side BreakfastTM, which consists of egg patties, freshly baked biscuits, gravy, yogurt bar and plenty of delicious pastries. During summer time relax in the onsite seasonal outdoor swimming pool (*shared with sister property). All rooms are 100% non-smoking and feature amenities such as free wireless high-speed Internet access, refrigerator, microwave, coffee maker, hair dryer, iron with ironing board, and complimentary in-room safe. Grab a free USA Today in the lobby and allow our friendly staff to show you why the La Quinta Inn Pigeon Forge is the best hotel choice for you. We always welcome your four legged friend as we are pet friendly hotel (2 pets max with weight limitations)! ... more less
- Reservation Options:
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- Also Known As:
- La Quinta Inn Pigeon Forge Hotel Pigeon Forge
- La Quinta Pigeon Forge
- Pigeon Forge La Quinta