We arrived before 8:30pm on April 3rd after traveling for over 5 hours. However after checking-in we did not arrive to our room until after 9pm. I've never had a hotel take so long for the check-in process. The girls at the front desk made me wait while they would keep walking back to the manager's office. I was told they were having computer issues, then I was told they were overbooked and since we were last to arrive that day we would have to change rooms the next day. Needless to say, this was very inconvenient. They did offer to comp us for the 1st night for the inconvenience which checking my credit card statement I have still not been comped the full amount. I called earlier today to check and was told it should be appearing on my next credit card statement. We shall see...
Since we had to change rooms the next day, we could not fully unpack. And the next morning we had to pack up our luggage and haul it back to our vehicle. No one offered to keep our luggage in storage at the hotel. Very inconvenient, as we had planned to spend the day at DollyWood and the outlets shopping.
The pool reeked of chlorine, so much it made our eyes burn just being in the pool area. I also had purchased a Spring Package deal with a free cooler/blanket and I did not receive it until our 2nd day there. And the pillows in both our rooms were so lumpy and uncomfortable.
We vacation in Pigeon Forge at least once sometimes twice a year but we will never be back to this hotel.
- Official Description (provided by the hotel):
- Country Cascades Outdoor Waterpark Resort is a 236 room non-smoking hotel. Featuring two major slide attractions, RiverChaser and RiverRun, as well as Splashaway Bay, a water activity center. ... more less
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- Also Known As:
- Country Cascades Hotel Pigeon Forge
- Country Inn Pigeon Forge
- Pigeon Forge Country Inn