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“Country, clean and friendly”
Review of Country Cascades

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Country Cascades
Ranked #19 of 92 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed November 20, 2013

I recently stayed at Country Cascades. I have stayed at several of Smoky Mountain Resorts properties, but I liked this one the most. They have a great breakfast. The hotel itself is very very clean. Everywhere you turn someone on staff is doing something to make sure it is clean. Speaking of the staff, they are great also. And the southern hospitality there goes a very long way. I met and talked with Cindy a lot, and I have to say she is as country as they come. I don't think she ever meets a stranger, or by what I seen when the guest come to the counter she acted like she knew them for ever, she was very nice.

Room Tip: I stayed in room 208 and it was quiet, it was near breakfast area and near elevators.
  • Stayed: November 2013, traveled solo
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Thank Calvin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Country Cascades, responded to this reviewResponded November 22, 2013

Thank you for taking the time to write a review about your recent stay at Country Cascades. We are glad that you enjoyed our property. Cindy, along with the rest of our wonderful staff, thanks you for acknowledging their hospitality. We enjoyed having you stay with us. Looking forward to seeing you again soon!

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888 - 894 of 1,222 reviews

Reviewed November 18, 2013

We visit Pigeon Forge several times a year and have enjoyed staying at Country Cascades for several years now. The staff is friendly and very prompt should we ever have a request or problem, which is rare. Our room has always been clean, the beds comfortable and we have never been bothered with noise. The hot breakfast is also very good. Country Cascades has become our "go to" place when visiting Pigeon Forge and Gatlinburg.

  • Stayed: November 2013, traveled as a couple
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Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Country Cascades, responded to this reviewResponded November 19, 2013

Thank you for making Country Cascades your hotel choice in Pigeon Forge. We look forward to seeing you each and every visit. Thank you for taking the time to write a review about your recent stay. We are glad to hear we were able to take good care of you again on your recent return visit. Looking forward to seeing you again on your next trip!

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Reviewed November 18, 2013

Excellent place to stay. Very clean. Outstanding staff. Two staff members, Michelle and Megan, went above and beyond their duty to make our visit better. They were very friendly, will definitely stay there again.

  • Stayed: November 2013, traveled with family
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Thank Angie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Country Cascades, responded to this reviewResponded November 19, 2013

Michelle and Megan thank you for acknowledging their hospitality. All of our staff try to go out of their way to make every guest's visit enjoyable. Thank you for taking the time to share your experience with others. We are glad that you found our hotel clean and friendly. That is our goal to provide every guest with a friendly and clean environment. We are looking forward to seeing you again!

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Reviewed November 17, 2013

The Hotel was a very clean and inviting enviroment also smoke free. Michelle Metcalf was a very friendly and polite person she made us feel at home.. It was our first time staying and we loved it.. would recommend the Hotel to any i see. We will stay there again in the future..

  • Stayed: November 2013, traveled as a couple
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Thank KimandJr M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Country Cascades, responded to this reviewResponded November 19, 2013

Thank you for taking the time to write a review about your stay at Country Cascades. Michelle, along with the rest of our wonderful staff, thanks you for pointing out her hospitality. We strive to provide a friendly staff and clean environment to all of our guests. We are glad to hear from a first time guest, and are excited to know that you will be a repeat guest. Looking forward to seeing you again soon!

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Reviewed November 14, 2013

The hotel was clean and smoke free. The staff, Michelle Rutherford was very friendly and helpful. She got us into a Celebration room for our Anniversary and the view we had was beautiful. The breakfast was good. Will definitely stay there again,

  • Stayed: November 2013, traveled as a couple
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Thank Rissymo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Country Cascades, responded to this reviewResponded November 15, 2013

Thank you for taking the time to write a review about your recent stay at Country Cascades. We are so glad to hear that you enjoyed your stay. Michelle thanks you for mentioning her hospitality. We strive to provide a friendly staff and clean environment for all of our guests. Looking forward to seeing you again soon!

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Reviewed November 14, 2013

We were suppose to have stayed at one of the other motels that had a cottage. Three days before we were to be there, they called and changed our reservations to Country Cottage due to water damage. It was an upgrade to a very nice pint house (Which all on that floor were pint Houses" It was nice, but the furniture was a bit to be desired in the sitting area. The pullout couch was very uncomfortable. The carpet had wrinkles across it. The sleeping area's were beautiful upstairs. There was an exit door in the back bedroom and you could smell smoke coming through the cracks around the door. Other than that, it was pretty good serving it's purpose. We were very disappointed when we were checking out and discovered that our vehicle along with the car beside of us had been broken into. They pried the top up on the cover of the back of the truck breaking the lock and stole some things that we had left in the back. There is no security in this parking lot, There are NO cameras and the clerks apparently pay NO attention to anything that goes on outside in the parking lot. We were informed that we would not be reimbursed for any of our belongings that the insurance does not cover anything unless it is left in the safe and is stolen from the safe in your room. So if you go to a motel here, DO NOT LEAVE ANYTHING at all. If their housekeeper decided to take off with your ipad or lap top, You won't get it back. There was not type of compensation at all. The manager said "Sorry about that, but there is nothing we can do" We will NOT EVER EVER Stay there again.

Room Tip: Don't be impressed by the word "Pint House" ask for pics first.
  • Stayed: December 2012, traveled on business
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1  Thank Shona S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Country Cascades, responded to this reviewResponded November 15, 2013

We are so sorry to hear you will not be staying with us in the future. We strive to provide a clean and friendly environment to all of our guests, to continue to have repeat stays. It concerns us when we are not able to accomplish this. Thank you for pointing out that the sleeping area in our penthouse is beautiful.

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Reviewed November 6, 2013

Why this title for our review?
Our Country Cascades Hotel is our country home away from our home in PA. Missy Grooms started working on our vacation on the last day of our stay in October, 2012. May I say our Missy is a true miracle worker. She makes our stay so special by going to the utmost. We love her and consider her family.
Our fairy tale story starts on September 29, 2013. We arrive at our destination. We are greeted as soon as we enter by the sweetest welcome, hugged and OK, so now we feel loved. By that time Mary comes by the desk and sees us. More hugs. We came baring gifts. John and I bake for our family at Country Cascades each visit. We do this because everyone just goes out of their way to make us feel happy and just plain blessed.
On Monday, our first day we go for breakfast. We see our dear friend Lavon. More hugs. She works to make our breakfasts a breakfast of champions, and really delicious. Would you believe waffles?. On days if bananas are running low, she saves us a banana. Just how sweet is that. Another blessing at Country Cascades.
Now on to our Missy. We hug, we set down together, and share all that our year has brought forth, yes we cry together too. We pray for each other througout the year, Oh, how we love her. Without Missy, we would probably still be just staying somewhere in Pigeon Forge, but she makes it a experience filled with sweet blessings, and a welcome we so look forward to each time we come. This year we stayed a week in May, and then 4 weeks in October, 2013.
Well, we must mention that we greeted Missy with goodies as well. We could not come without bringing something homemade, and our gang loves to eat. By this time we see Andrew, more hugs. We so love him, and appreciate him for being so sweet. (And might I say he does love chocolate chip cookies).
We highly recommend our home away from home (Country Cascades) as a place where you meet family. (Buses are welcome too.)
I must say that our Missy goes out of her way to make us happy, but more than that, she doesn't just book us a room, she plans our stay with her sweet personality, and truly cares that we are comfortable, and blessed in every way. Did I mention that we love her as a friend too. I guess I did. But we can't say enough about this hotel and our Missy.
We were sorry to leave, but we knew home in PA and our family was calling, and we were missing them too.

God bless Country Cascades, our Missy, and all who work so hard to make it a great experience.
We have already made our reservation with Missy for next year for the month of October, and who knows maybe we can slip in another stay as well.

God's blessings from John and Pat

  • Stayed: October 2013, traveled with family
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Thank Pat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Country Cascades, responded to this reviewResponded November 15, 2013

Thank you so much for your kind words. Missy sends her best to you, and appreciates you as much as you do her. We are always glad when you are in town. We look forward to your visits every time. Thank you again for the review. Looking forward to next time!

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Additional Information about Country Cascades

Address: 204 Sharon Dr, Pigeon Forge, TN 37863-3219 (Formerly Country Inn & Suites Pigeon Forge)
Phone Number:
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge
#18 Family Hotel in Pigeon Forge
Price Range: $85 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Cascades 2.5*
Number of rooms: 236
Official Description (provided by the hotel):
Country Cascades Outdoor Waterpark Resort is a 236 room non-smoking hotel. Featuring two major slide attractions, RiverChaser and RiverRun, as well as Splashaway Bay, a water activity center. Grandmas' Kitchen offers a full hot breakfast buffet. ... more   less 
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Also Known As:
Country Cascades Hotel Pigeon Forge
Country Inn Pigeon Forge
Pigeon Forge Country Inn

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