I find it interesting that I wrote a review last week and it wasn't put on the site. In any case, the bed was NEVER made. We stayed there on September 8th, 2013 and were very pleased. We returned on September 14th through September 17, 2013 and were VERY disappointed. The bed was never made while we were there, the mirrors and TV screen was scummy -- like it had been washed with a dirty rag. We had problems with our return reservation. We were promised a specific room and were told on our return that it was unavailable but a comparable would be given (we were staying in a Celebration Suite on both occasions). The room was NOT comparable, a terrible view, old repaired bathroom sink, no extra blanket (only a thin bedspread and a sheet were given). Was told they were filled and had nothing for us. My husband and I were NOT happy and told them so. Perhaps this is why they wouldn't make our bed daily for us (paybacks are a b****). We stayed there last year and were happy which is why we returned. We won't be back! Great breakfast, always smiling staff but no follow-through. No pleasant to return for the day to an unmade bed with the same sheets. Were they changed from previous guests when we arrived? Don't know. Rooms look bigger than they are. Vaulted ceiling but no room. Small and quite old.. .
- Official Description (provided by the hotel):
- Country Cascades Outdoor Waterpark Resort is a 236 room non-smoking hotel. Featuring two major slide attractions, RiverChaser and RiverRun, as well as Splashaway Bay, a water activity center. ... more less
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- Also Known As:
- Country Cascades Hotel Pigeon Forge
- Country Inn Pigeon Forge
- Pigeon Forge Country Inn