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“Wonderful staff...Dirty room”

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Country Cascades Waterpark Resort
Ranked #19 of 91 Hotels in Pigeon Forge
Certificate of Excellence
Reviewed December 26, 2012

First of all, the front desk was very cordial and pleasant. We had a nice visit with Katie as we had visited her hometown once upon a time. The dining staff could not have been better; everyone made you feel at home for breakfast. However, the cleaning staff needs to CLEAN!!! Our room was filthy. The bathroom floor had not been cleaned, carpeted floors not vacuumed and the chair had stains. The bathtub was not cleaned dring our visit and I used my own Lysol before using anything. On the minor side: There were no pens or note pads in the room. No extra linens (blankets, pillows). There was one chair for a room for four people.

  • Stayed: December 2012, traveled with family
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Thank ELW51484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades Waterpark Resort, responded to this reviewResponded December 30, 2012

Thank you for taking time to review Country Cascades. We are pleased that your encounters with our staff proved to be excellent especially while enjoying our deluxe continental breakfast. It disappoints us to learn of the dissatisfaction you experienced regarding the cleanliness of your room. We want you to know that we do have high standards for our employees in the housekeeping department because clean and comfortable accommodations are of the utmost importance to us. The problems you mentioned are not common at Country Cascades and we have taken appropriate action to ensure that this type of situation does not reoccur. We would love to speak with you personally regarding your stay and perhaps get a second chance at serving your lodging needs in the future. Thanks again and we hope to hear from you soon!

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1,076 - 1,082 of 1,276 reviews

Reviewed December 23, 2012

We enjoyed our stay during the Christmas season. Staff was very friendly. Enjoyed the made-to-order omelettes for breakfast, although the rest of the food selection was limited. Suite was roomy and adequately maintained. Decent location slightly off the main strip.

  • Stayed: December 2012
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Thank lockhart15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Country Cascades Waterpark Resort, responded to this reviewResponded January 21, 2013

Thank you for taking the time to leave a review. We are very pleased to hear that you and your family enjoyed your stay. The staff here at Country Cascades pride themselves in taking care of our guests. Our deluxe continental breakfast with made to order omelet's is very popular and we make changes from time to time in the variety of items we offer. The suites are usually a good choice because they offer more privacy than a standard room. We hope to see you again when you visit the Pigeon Forge area in the future.

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Reviewed December 20, 2012

We stayed here for our wedding n honeymoon. Its a nice place very quiet location. The breakfast staff were great n kept on top of everything. We liked it there and would stay again if we get the chance too go back.

  • Stayed: December 2012
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1  Thank Sherrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, General Manager at Country Cascades Waterpark Resort, responded to this reviewResponded January 21, 2013

Thank you for your kind review of our property. We are very glad to hear that you enjoyed your visit to Country Cascades. Our breakfast staff truly enjoys taking care of our guests. They do a wonderful job with keeping the breakfast items stocked even when it is very busy. We are happy to hear you enjoyed our deluxe continental breakfast with made to order omelets. Our clean rooms, friendly staff and wonderful breakfast are just a few of the things that make us stand out against our competition. We hope to see you back at Country Cascades again soon.

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Reviewed December 6, 2012

This was our 2nd trip to Pigeon Forge but 1st stay at Country Cascades. We just returned home today from our stay with them and I can't remember a better experience. We stayed in one of the 7th floor suites and found it to be more than merely "acceptable". The room itself was very clean, the free breakfast including the omlets were awesome! Those ladies do a great job! The front desk staff were so kind and helpful, always smiling and saying "hello" each time we came in. From the front desk to the housekeepers to the breakfast staff, each one of you do a wonderful job!! Thank you for making our stay so enjoyable! Looking forward to seeing you next year!

  • Stayed: December 2012, traveled as a couple
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Thank Mandy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades Waterpark Resort, responded to this reviewResponded December 16, 2012

Thank you for your kind review of our property. I am very glad to hear that you enjoyed this visit to Country Cascades. Our clean rooms, friendly staff, and wonderful breakfast are just a few of the things that makes us stand out against our competition. We want all of our guests to feel at home, like you did, when they stay with us. I would definitely recommend that you sign up for our Smoky Mountain Rewards Program if you haven’t already, it has many benefits including a surprise on your birthday. We hope to see you back at Country Cascades again soon.

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Reviewed December 5, 2012

I stayed here last year and was not too impressed, although I came back again this past month with friends and things were much better than last year. I wrote a review of some of the things that needed improvement and all was improved. The room we stayed in this year was much better. It was clean, the linens were clean as were the towels. The staff was very nice as well as the housekeepers. The room appeared to have been painted and the bed spreads and mattresses appeared to be in new condition. The carpet in the halls appeared to have been replaced since I was there last. At any rate I saw major improvements and will stay here again. The hotel needs a business center area. They do have free wifi and they do have a computer out front for use, but I am speaking of access to a printer and fax available to guests, even if there is a charge for the print outs and faxes. There are times when you purchase a ticket online and need a print out of it. Well, for us we needed to print a form and then fax it, as we were away from home for a few days. We were told we would need to go to the Community Center in town, as we could do it there, because the front desk didn't have access to outside websites. Well, that was not convenient as we were on a tour bus and that was not possible. So in this case there needs to be access to these two items for business travelers. We were going to a show, so I asked the front business office if I could print the form and fax it and the wonderful lady at the Mystery Dinner Theatre was so kind and went out of her way to let me do the 5 minute business I needed to get done. Many thanks to them as well!

Room Tip: The 3rd floor has good rooms I know!
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  • Stayed: November 2012, traveled with friends
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Thank Carolinasonggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades Waterpark Resort, responded to this reviewResponded December 6, 2012

Thank you for your review. Here at Country Cascades guest satisfaction is our number one priority. We routinely search for areas that could use improvement, and upgrade when necessary. I'm glad to hear that these upgrades did not go unnoticed by one of our repeat guests. Your suggestions about adding a business center are greatly appreciated. We hope to be your first choice the next time you visit Pigeon Forge.

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Reviewed December 5, 2012

Room was immaculate, staff was super friendly, and the complimentary breakfast omelet was the best i have ever had in a hotel. Management should be trslly proud.

I would recommend this place to everyone. I also love the little goodie bag that they gave me when we checked in

  • Stayed: December 2012
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Thank Troubledog2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades Waterpark Resort, responded to this reviewResponded December 6, 2012

Thank you for writing a review for us. Here at Country Cascades we are truly proud of our clean rooms and friendly staff, as they are a huge part of our guests satisfaction. I am glad to hear that you enjoyed everything from the goodie bag at check in to the omelet's during breakfast. Thank you for your wonderful recommendation. We hope that you come back to Country Cascades to visit again very soon.

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Reviewed December 4, 2012

Another couple called a few days ago and said that he had a couple of tickets to a show in Pigeon Forge, TN and wanted to know if we wanted to go. Of course we took him up on it and suggested we stay at the Country Cascades. He agreed and off we went. The Country Cascades lived up to my grand reviews as they provided us with two very comfortable rooms, a wonderful hot breakfast the next morning, and a warm fireplace in the lounge area.

Room Tip: The Inn does not have a restaurant but does have an excellent breakfast area that includes omelets m...
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  • Stayed: December 2012, traveled with friends
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Thank Blackbird62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades Waterpark Resort, responded to this reviewResponded December 6, 2012

Thank you for taking the time to review our hotel. I love to hear that we have made a great impression on our guests, especially when they come back again and again to visit with us. I'm glad that we were able to provide you and your friends with a comfortable place to stay while you were in the Pigeon Forge area. I hope that you enjoyed your show as much as you did the made to order omelets. We look forward to seeing you again very soon here at Country Cascades.

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Additional Information about Country Cascades Waterpark Resort

Address: 204 Sharon Dr, Pigeon Forge, TN 37863-3219 (Formerly Country Inn & Suites Pigeon Forge)
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Pigeon Forge
#17 Family Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge
Price Range: $64 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Cascades Waterpark Resort 2.5*
Number of rooms: 236
Official Description (provided by the hotel):
Country Cascades Outdoor Waterpark Resort is a 236 room non-smoking hotel. Featuring two major slide attractions, RiverChaser and RiverRun, as well as Splashaway Bay, a water activity center. Grandmas' Kitchen offers a full hot breakfast buffet. ... more   less 
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Also Known As:
Country Cascades Hotel Pigeon Forge
Country Inn Pigeon Forge
Pigeon Forge Country Inn

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