I stayed here last year and was not too impressed, although I came back again this past month with friends and things were much better than last year. I wrote a review of some of the things that needed improvement and all was improved. The room we stayed in this year was much better. It was clean, the linens were clean as were the towels. The staff was very nice as well as the housekeepers. The room appeared to have been painted and the bed spreads and mattresses appeared to be in new condition. The carpet in the halls appeared to have been replaced since I was there last. At any rate I saw major improvements and will stay here again. The hotel needs a business center area. They do have free wifi and they do have a computer out front for use, but I am speaking of access to a printer and fax available to guests, even if there is a charge for the print outs and faxes. There are times when you purchase a ticket online and need a print out of it. Well, for us we needed to print a form and then fax it, as we were away from home for a few days. We were told we would need to go to the Community Center in town, as we could do it there, because the front desk didn't have access to outside websites. Well, that was not convenient as we were on a tour bus and that was not possible. So in this case there needs to be access to these two items for business travelers. We were going to a show, so I asked the front business office if I could print the form and fax it and the wonderful lady at the Mystery Dinner Theatre was so kind and went out of her way to let me do the 5 minute business I needed to get done. Many thanks to them as well!
- Official Description (provided by the hotel):
- Country Cascades Outdoor Waterpark Resort is a 236 room non-smoking hotel. Featuring two major slide attractions, RiverChaser and RiverRun, as well as Splashaway Bay, a water activity center. ... more less
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- Also Known As:
- Country Cascades Hotel Pigeon Forge
- Country Inn Pigeon Forge
- Pigeon Forge Country Inn