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“Praisefest in Pigeon Forge”
Review of Country Cascades

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Country Cascades
Ranked #17 of 91 Hotels in Pigeon Forge
Certificate of Excellence
Murfreesboro, Tennessee, United States
1 review
“Praisefest in Pigeon Forge”
Reviewed November 2, 2012

This is a very nice, quiet place to stay. Brock at the front desk was very helpful. We stayed on the 7th floor and had a beautiful view out of our window of a running creek. I would consider staying here again in the beautiful Smokies.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Joyce D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, November 15, 2012
Thank you so much for your review. We are honored that you chose Country Cascades to be your home away from home while visiting the Smoky Mountains. All of our rooms have a beautiful view of either the breathtaking mountains or the calming stream. We are very glad that Brock helped to make your stay more enjoyable. We would love for you to come back and visit us again soon here at Country Cascades.
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1,156 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
Parrish, Alabama
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 30, 2012

We recently stayed here at this motel. Our stay was with one of the tours there in Pigeon Forge. We did pay for part of the stay. We could have gotten our own room for the price that we paid in the package. We had a good breakfast . They do a good job on their breakfast. The maid did not clean our room, replace our soap, take out our trash, resupply the coffee, cups,or tissue. The nest day one of the maids said that she was sorry. She said that she would clean our room next time, but we were checking out. When we told the front desk, they just said they were sorry. I really expected some kind of reimbursement. The older couple just before me received a thank you package. The front desk clerks gave good service. I will look for another motel next time.

  • Stayed October 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, January 7, 2014
We are very pleased that you noticed that the staff enjoys their job even on major holidays. They truly want to be a service to their guests. We have addressed toilet issues with the staff that you mentioned and are seeking to find better ways to better identify possible problems in the future. As you said, we are not a new hotel anymore but still try to provide the excellent service and hotel cleanliness that we have always been known to provide. We will also evaluate the other issues that you mentioned. We have changed our breakfast slightly so that we can serve our guests more quickly for breakfast by providing the following menu which now includes cold cereals, oatmeal, grits, bagels, toast, donuts, fresh made waffles, scrambled eggs, sausage, biscuits and gravy, milk, hot chocolate, tea, coffee, orange juice, apple juice, and Cappuccino along with the jelly and etc. We sincerely apologize for any inconveniences that you may have encountered. We appreciate your past business and do hope that you give us another opportunity to serve you in the future. Thanks again!!!!!
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Florida
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed October 29, 2012

Well after the bad experience with the Days Inn down the street we checked in to Country Cascades--it was wonderful-bed was so comfy made up for the past 2 nights..went into the hot tub and relaxed for the first time in 2 days..staff was so cordial and sweet and the best part was Karen. Karen was the best of the best housekeepers--spoke English!! and went out of her way to give every thing I requested..What a Gem!!!
Thank you to the owners of this great hotel..

Room Tip: use your nose--sniff before you take the room
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iamhappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, November 15, 2012
Thank you very much for your review. I'm sorry to hear that your vacation did not start off on a positive note, but we are so glad to hear that we were able to make your stay enjoyable and relaxing. I'm glad that you enjoyed our comfy beds and relaxing Jacuzzi. . We will be sure to recognize Karen for her great work and helpfulness during your stay. We hope to see you again very soon here at Country Cascades.
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Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 29, 2012

This hotel we had stayed at before. They have a great friendly staff. The rooms are great and the best part is for breakfast you can have a omlet cooked the way you like it. Yummy.....
This hotel is located right off the parkway and close to all the things going on in Pigeon Forge. We will be staying there again.

Room Tip: Great location close to Dollywood and shopping downtown, just off the parkway. This is around parkw...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, November 7, 2012
Thank you for taking the time to write a review for us. Here at Country Cascades we love to hear that our guests enjoy their time with us enough to come back again and again. Between our great location, Deluxe Continental Breakfast with made to order omelets, our friendly staff, and clean rooms we hope to create repeat guests out of every person who walks through our door. If you haven’t already you should sign up for our Smoky Mountain Rewards Program, which is very valuable to all of our guests. We look forward to seeing you soon.
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Richville NY
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 21, 2012

Stayed 2 nights, booked through an online "deal" site (we had to sit through a time share presentation to get the deal, but it was a great deal). Quiet location a block off the parkway. Nice sized room, clean and well appointed. Lots to choose from for breakfast including made to order omelettes.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, November 7, 2012
Thank you so much for your review and for choosing Country Cascades to be your "Home away from Home". It is always an honor to serve people who appreciate what we have to offer here, with all of our amenities and services. We are glad that you enjoyed our deluxe continental breakfast with made to order omelets. We look forward to seeing you again very soon.
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Indiana, United States
Level Contributor
123 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed October 19, 2012

We stayed here for a couple nights last year. Jaccuzi suite was pretty nice, actually a jacuzzi for 2 or more. Was a good location in pigeon forge, staff was friendly. My wife bought it as part of a package with dixie stampede tickets. Would stay here again.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank indianaseth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, November 7, 2012
We greatly appreciate you taking the time to write a review on our hotel. One of our biggest assets here at Country Cascades is our great location; we are within a few miles of the Great Smoky Mountain National Park, Dollywood, and Tanger Five Oaks Outlet Mall. Our close proximity to the attractions here in Pigeon Forge prompted us to create packages that would allow families, or couples to get the most value out of their time with us. I hope you enjoyed the good natured rivalry at the Dixie Stampede, and we hope to see you again soon.
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Atlanta, Georgia
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 15, 2012

This hotel is a block off of the Parkway and has access to Were's Valley Road. Even though there is a go-cart track nearby, our room (620) was nice and quiet. There are several restaurants and attractions within walking distance. Since the traffic on the Parkway can be heavy at times, I recommend walking to nearby places instead. The hotel has an indoor pool and hot tub. The room is pretty standard and the bed is fairly comfortable. The bathroom is a decent size and in good condition. There is a flat-screen television on the wall and a DVD player, too. In addition to the the usual toast, doughnuts, bagels and oatmeal, they also have biscuits with gravy, waffle makers and made-to-order omelettes. If you are looking for a quiet place near the activities of Pigeon Forge, Country Cascades is a good option.

Room Tip: The upper floors (6 and 7) and room numbers that end with 10 and below or 20 and above are furthest...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank misterbradley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SmokyMountainResorts, Guest Relations Manager at Country Cascades, responded to this review, October 22, 2012
Because it is a block off of the parkway, Country Cascades offers quiet accommodations that are still close and convenient to all that Pigeon Forge has to offer. We're glad your stay was enjoyable and we hope that your getaway was peaceful and relaxing. Thank you for taking time to share your experience with us and we look forward to seeing you again!
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Additional Information about Country Cascades

Property: Country Cascades
Address: 204 Sharon Dr, Pigeon Forge, TN 37863-3219 (Formerly Country Inn & Suites Pigeon Forge)
Location: United States > Tennessee > Sevier County > Pigeon Forge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Pigeon Forge
#18 Family Hotel in Pigeon Forge
#18 Romantic Hotel in Pigeon Forge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Cascades 2.5*
Number of rooms: 236
Official Description (provided by the hotel):
Country Cascades Outdoor Waterpark Resort is a 236 room non-smoking hotel. Featuring two major slide attractions, RiverChaser and RiverRun, as well as Splashaway Bay, a water activity center. ... more   less 
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Also Known As:
Country Cascades Hotel Pigeon Forge
Country Inn Pigeon Forge
Pigeon Forge Country Inn

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